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Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Your New Role… The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits. Within the Contact Centre our Customer Services team provide the first point of contact for enquiries within visitor experience and retail, both in-store and online. As Customer Services Team Lead you will be responsible for the smooth, efficient and safe running of this Team. You’ll lead the team in ensuring that customer and visitor experience from first point of contact to the last exceeds expectations and encourages repeat visits. You’ll support case volume, reporting and record maintenance and ensuring core KPIs are met. The role will support internal staff engagement programmes and will deputise for senior management where appropriate. Key Responsibilities • Lead the team through example, ensuring operational readiness and adherence to highest standards of customer service. Motivate and lead, projecting positive attitudes, • Work closely with Visitor Experience management team to develop and implement operational procedures to enhance visitor and customer experience, • Coach, develop and manage team, deliver training and onboarding as appropriate, • Support monitoring and reporting on visitor and customer feedback, including online reviews and feedback forums, • Operate and support internal staff engagement initiatives and activities in line with core company principles, • Champion the visitor, ensuring that the team consistently delivers levels of excellence in customer service, from the first contact point to the last, exciting visitors, exceeding their expectations, and encouraging repeat visits, • Provide support across the wider Contact Centre, working closely with the Visitor Services Team Leads to ensure consistent service delivery, including weekend coverage as required Essential Skills Required • Proven track record working in a customer services or equivalent environment (2+ years) ideally within Visitor Attractions or Retail, • Previous experience using a CRM or inventory management system, • Previous supervisory experience, • Strong attention to detail, • Advanced verbal communication skills, • Excellent written communication skills, • Patient and approachable with the ability to manage a team with diverse skills and experience, • Proven track record in problem solving and confident in making decisions, • IT skills with a sound knowledge of Microsoft Office., • Demonstrable track record of working to own initiative to test and review new ideas., • Awareness of health and safety regulations. Working pattern: This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is required to suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members. #T&R Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Jigsaw Pinner Nursery Room Leader Salary £30,500 Per Annum 40 hours per week all year round Monday to Friday. Jigsaw Pinner Day Nursery is a warm and welcoming setting located within the Pinner Free Church, just a short walk from Pinner Memorial Park and the West House & Health Robinson Museum. Its prime location makes it easy to find and access. We are currently seeking a dedicated Nursery Room Leader to join our team at Jigsaw Nursery School Pinner. Established in 1994 and recently acquired by Family First Day Nurseries, we are looking for someone passionate about early years education to help us continue delivering excellent care. If you're ready to make a difference in the lives of young children and be part of a supportive team, we'd love to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: • Employee Childcare Discounts: 75% off nursery fees for our team members’s, • Referral Programme: Refer a friend and earn up-to £750, • Annual Leave: Starting at 24 days, plus a paid day off for your birthday and bank holidays, • Health and Wellbeing: Confidential employee assistance helpline available, • Career Development: Tailored learning and development opportunities to support your career growth, • Transport Links As Room Leader, you will: • Provide stimulating and purposeful experiences, environments, and resources to children, that are appropriate to their age and stage of development., • Enhance the all-around daily needs of children, including their physical, intellectual, social, and emotional development., • Assist staff in updating the EyLog system and their child learning journals with the highest quality., • Promote respect and credibility for this position by leading as a role model with impartiality and consistency., • Assist with embedding an effective key person approach to enable children to form secure attachments and identify training or development needs for staff., • Maintain accurate records and accounts relating to children and staff on EyMan system and on file., • Ensure the safety and wellbeing of every child, staff, parent and visitor always., • Understand and ensure that the requirements of the statutory framework for the EYFS are met. *Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. As Room Leader, you will need: • Full and relevant Level 3 in Childcare qualification – Essential., • Over 1 years’ experience working in Early Years – Essential., • Over 6 months’ experience working in a senior position – Desirable., • Sound knowledge of Ofsted expectations to achieve a Good or Outstanding rating – Desirable., • Knowledge of the statutory framework for the EYFS and regulatory requirements – Essential., • Fluent in written and spoken English – Essential. We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Jigsaw Pinner is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.

Jigsaw Pinner Nursery Room Leader Salary £30,500 Per Annum 40 hours per week all year round Monday to Friday. Jigsaw Pinner Day Nursery is a warm and welcoming setting located within the Pinner Free Church, just a short walk from Pinner Memorial Park and the West House & Health Robinson Museum. Its prime location makes it easy to find and access. We are currently seeking a dedicated Nursery Room Leader to join our team at Jigsaw Nursery School Pinner. Established in 1994 and recently acquired by Family First Day Nurseries, we are looking for someone passionate about early years education to help us continue delivering excellent care. If you're ready to make a difference in the lives of young children and be part of a supportive team, we'd love to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: • Employee Childcare Discounts: 75% off nursery fees for our team members’s, • Referral Programme: Refer a friend and earn up-to £750, • Annual Leave: Starting at 24 days, plus a paid day off for your birthday and bank holidays, • Health and Wellbeing: Confidential employee assistance helpline available, • Career Development: Tailored learning and development opportunities to support your career growth, • Transport Links As Room Leader, you will: • Provide stimulating and purposeful experiences, environments, and resources to children, that are appropriate to their age and stage of development., • Enhance the all-around daily needs of children, including their physical, intellectual, social, and emotional development., • Assist staff in updating the EyLog system and their child learning journals with the highest quality., • Promote respect and credibility for this position by leading as a role model with impartiality and consistency., • Assist with embedding an effective key person approach to enable children to form secure attachments and identify training or development needs for staff., • Maintain accurate records and accounts relating to children and staff on EyMan system and on file., • Ensure the safety and wellbeing of every child, staff, parent and visitor always., • Understand and ensure that the requirements of the statutory framework for the EYFS are met. *Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. As Room Leader, you will need: • Full and relevant Level 3 in Childcare qualification – Essential., • Over 1 years’ experience working in Early Years – Essential., • Over 6 months’ experience working in a senior position – Desirable., • Sound knowledge of Ofsted expectations to achieve a Good or Outstanding rating – Desirable., • Knowledge of the statutory framework for the EYFS and regulatory requirements – Essential., • Fluent in written and spoken English – Essential. We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Jigsaw Pinner is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.

Nursery Deputy Manager - Rosewood Montessori Day Nursery & Forest School Salary – £35,000 depending on experience 40 hours per week Level 3 Childcare Qualification is essential Rosewood Montessori Day Nursery & Forest School, rated Outstanding by Ofsted (February 2018), offers children a unique Montessori learning environment alongside the Early Years Foundation Stage. With a dedicated Forest School area, our team are passionate about outdoor learning and creating exciting opportunities for children to explore and grow. We are now looking for an experienced Deputy Manager to join our friendly team. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: • £400 Qualification Bonus: For all Level 3 Practitioners, paid after just 6 months!*, • Annual Leave: 24 days to start, plus bank holidays and your birthday off – paid!, • Referral Programme: Refer a friend and earn up to £750, • Employee Childcare Discounts: 75% off nursery fees for our team member’s as well as access to wider discount., • Health & wellbeing programme: Confidential employee assistance helpline available, • Personal & Professional Development: Tailored learning and development opportunities to support your career growth, • Terms and conditions apply. Some benefits are discretionary and may be subject to change., • Company Pension Scheme *Terms and conditions apply. Some benefits are discretionary and may be subject to change. Responsibilities: • Ensure the safety and wellbeing of every child, staff, parent, and visitor at all times., • Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery., • Assist in managing the acceptance and administration of medication and ensure care plans are thorough and up to date for children or staff with health conditions., • Ensure that all children receive stimulating and purposeful experiences, environments and resources that are appropriate to their age and stage of development., • Promote respect and credibility for this position through effective communication skills, impartiality, and consistency., • Inspire staff team with creative ideas and new challenges with aim to achieve outstanding practice., • Maintain accurate records and accounts relating to children and staff on EyMan system and on file., • Undertake any other duties to ensure the smooth running of the nursery and safety and wellbeing of children, staff, and families. *Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: • Full and relevant Level 3 in Childcare qualification - Essential, • Leadership experience - Essential, • Over 1 years’ experience of working in Early Years - Essential, • Sound knowledge of the statutory framework for the EYFS and regulatory requirements - Essential, • Over 1 years’ experience of working in a management position - Desirable., • Level 5 qualification in Childcare and/or Management and Leadership - Desirable, • Experience of successfully passing an Ofsted inspection to good or outstanding – Desirable Take the next step and explore a role that makes a positive impact on children’s lives. Apply today and let our friendly recruitment team support you every step of the way. We can’t wait to welcome you to the Family First community! Rosewood Montessori Day Nursery & Forest School is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.