Buscar empleo: 100 ofertas de trabajo de home assistant en Willenhall (septiembre 2025)

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Discharge Facilitator

hace 17 horas

Wolverhampton

Main area Capacity and Patient Flow Grade Band 4 Contract Permanent Hours Full time Part time 37.5 hours per week (Part of 7 day rota hours 08:00 to 16:00) Job ref 225-DIV2-7296743 Employer The Royal Wolverhampton NHS Trust Employer type NHS Site New Cross Hospital Town Wolverhampton Salary £27,485 - £30,162 per annum / pro rata Salary period Yearly Closing 08/09/2025 23:59 Interview date 23/09/2025 Band 4 Job overview Exciting opportunities are now available for the position of Patient Flow Assistant. You will be able to work on your own initiative and seek help as required. You will be able to work across 7 days a week according to shift patterns. You will be part of an integrated team who are the central point of contact for bed availability across the Trust and who ensure systems are in place for the effective flow of patients through the hospital, aiming to provide a high quality service and meet the trusts targets. Dealing with relatives, staff from other hospitals, and internal departments across the Trust is a key part of the role. Any prospective candidates must come in to shadow a member of existing staff before attending an interview Main duties of the job To lead on co-ordinating the discharge or transfer arrangements of medically and therapeutically stable patients identified as medically fit for discharge within a designated area. The post-holder will participate in the assessment of after-care needs of clients and relatives/carers, contacting as required other members of the multidisciplinary team. The post-holder will independently co-ordinate the safe discharge and transfer of patients As part of the Capacity Team work in close liaison with members of all areas across the hospital particularly the emergency assessment areas ensuring systems are in place for the effective flow of patients through the hospital aiming to provide a high quality service and meet Trust targets. Working for our organisation The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Detailed job description and main responsibilities Maintain confidentiality and manage information sensitively. Demonstrate discretion and respect when communicating with patients, colleagues and other agencies. Take an active role in the discharge of patients from their admission ensuring a high standard of care and communication at all times, demonstrating regard for the patients’ and carers’ physical, psychological, emotional and environmental needs. Lead on organising timely and effective meetings with patients, relatives and appropriate Health and Social Professionals Communicate effectively with all members of the Multidisciplinary Team and other agencies, including Consultants, therapists, nurses, social work teams, other NHS, commercial and voluntary organisations. Supporting and promoting teamwork generally through effective dissemination of information. Maintain close liaison within a multi-disciplinary hospital environment. Establish and maintain productive working relationships within the teams and all other internal and external agencies as required. Ensuring ward managers are kept fully aware of actions taken in relation to discharge planning of patients under their care Deal with complex information including co-ordinating difficult discharges or repatriations/transfers to and from other hospitals and departments. Ensure senior team members and bed capacity management team members are aware of any issues Provide up to date information on discharge or repatriation arrangement for individual patients and any foreseen delays for the multidisciplinary team meetings. Provide a contact point for relatives and patients dealing with difficult family/social dynamics and concerns. Be aware of culture, background and preferred methods of communication when dealing with patients and relatives/carers, and act in a manner ensuring privacy and dignity for patients. Make contact within 24 hours of patient’s admission with relatives/carers and provide a telephone contact service for them. Identify patients suitable for Step Down facility in conjunction with medical and social work staff and ensure all documentation is completed appropriately. Continue to monitor progress of patient journey and update the ward and Directorate Management. Contribute to the monitoring and facilitation of discharge for patients classed as Delayed Transfers of Care under the Delayed Discharges Act ensuring that information is accurate. ANALYTICAL AND JUDGEMENTAL To use own initiative to problem solve and find acceptable solutions for all parties. Prioritising own workload to meet deadlines and demands of the service. Be aware of and participate in risk assessment for the benefit of self, colleagues and clients, in line with the Risk Management Policy and Health & Safety at Work Act 1974. Ensure the maintenance of accurate and efficient record systems, including paper and computerised systems (PAS, Capacity Reports, EMS, SITREPS ensuring strict confidentiality of patient identifiable information.) PLANNING AND ORGANISATION: To ensure that bed capacity across the Trust is fully and appropriately utilised in an effective and timely manner On daily basis, ensure actions taken from handover sheet are carried out to ensure that discharges are on target To progress chase 4 hour breaches with the Emergency Department in accordance with national targets. To initiate and act as facilitator to expedite the effective discharge/transfer of clinically stable patients to their appropriate destination thus avoiding any unnecessary delays and enable reduction in length of stay. To take referrals for patients requiring admission from within the hospital or requiring transfers from other Trusts taking into account clinical need following advice obtained from the clinical members of the Capacity Team or other clinical staff as appropriate. To make a positive contribution to multidisciplinary meetings, bring up to date information on the discharge/transfer status of all appropriate patients. Liaise with residential/nursing homes regarding their timing of assessments for patients to return home. Be present to facilitate this process and document the outcome To undertake delegated projects or assignments and prepare reports for the Capacity Manager or other meetings, attending as required. To deal with telephone, mail, e-mail and general enquiries regarding admissions, discharges and transfers by prioritising and ensuring that appropriate messages are relayed or appropriate action is taken, and to follow up issues were necessary. Responsibility to ensure all paperwork completed and submitted for social work referrals, transfer to other hospitals, stepdown and community services. Maintain and monitor ward outlier listings to facilitate medical reviews and ensure appropriate action taken, escalating when necessary Attend daily capacity meetings when necessary and present updates in terms of capacity and patient flow as required. Actively participate in the development of the Patient Flow Assistant role. Identifying how service can be improved for patients, carers and staff. Take responsibility for own personal development to meet current and emerging role requirements To undertake morning, evening and weekend working to support the capacity needs of the Trust. PHYSICAL: To access other areas of the Trust as required Move light pieces of equipment and stationary around the office/base as required. Daily transfer of patients as requested beds/trolley/wheelchair Occasionally assisting with dressing of patient to facilitate discharge Person specification Qualifications Educated to ‘Diploma’ standard or equivalent gained through training and practical experience NVQ Level III in related Health or Social Care ECDL or equivalent Basic Statistical Skills Experience/Skill Ability to work under pressure and meet tight deadlines Ability to work independently and as part of a team Flexible with approach to work Ability to problem solve. Ability to know when to use own initiative IT skills, using word, excel and outlook Good organisational skills Ability to prioritise a demanding workload. Flexibility and other Excellent communication skills both written and verbal Ability to liaise effectively with professionals from other organisations. Understanding confidentiality and diversity issues. Ability to cope with difficult and distressed patients and relatives Working across 7 days as part of a shift rota Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process. Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud. Visa/Sponsorship Information The Trust welcomes suitably qualified applicants including those who may require a Trust issued Certificate of Sponsorship. However, not all our roles are eligible for visa sponsorship. If you require sponsorship, we recommend applicants check whether the role is eligibility prior to applying. More information can be found on the UKVI website:Health and Care Worker Visa orSkilled Worker Visa . Employer certification / accreditation badges This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. #J-18808-Ljbffr

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