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Join our team as a Hotel Office Manager, where your primary responsibility will be to oversee administrative operations, coordinate departmental activities, and ensure compliance with regulations. Your role is crucial in maintaining the hotel's efficient operation and supporting both staff and management. Key Responsibilities • Oversee daily office operations and maintain organized administrative systems., • Manage documentation, filing, correspondence, and internal communication., • Prepare operational, compliance, and performance reports., • Handle phone calls, emails, and guest inquiries professionally. Staff Coordination & HR Support • Support recruitment, onboarding, and HR record-keeping., • Assist with internal staff development and promotions., • Manage staff rotas, attendance, and holiday scheduling., • Maintain clear communication between departments. Compliance & Safety • Ensure compliance with Fire Safety, Health & Safety, COSHH, cleanliness, and water hygiene (Legionella) requirements., • Keep audit-ready compliance documentation., • Support risk assessments and scheduled safety checks., • Ensure all operational practices meet legal and internal standards. Operational Support • Coordinate with Housekeeping, Maintenance, and Reception teams., • Assist with maintenance reporting and follow-ups., • Provide front-of-house support during busy periods if required., • Maintain smooth communication and workflow across the hotel. Financial & Reporting • Assist with invoices, petty cash, supplier accounts, and basic budgeting., • Contribute to daily and weekly financial summaries., • Keep accurate administrative and financial records. Business Development Support • Assist in implementing operational improvements., • Support upcoming advertising and promotional plans., • Help coordinate partnerships with travel agencies to increase bookings., • Identify opportunities to improve efficiency and revenue. Supplier and Contract Oversight • Support sourcing and evaluation of suppliers required for administrative, maintenance, and compliance services., • Maintain records of service agreements, renewal dates, pricing, and performance levels., • Monitor supplier delivery standards and escalate issues when necessary. Data Management and GDPR Compliance • Ensure secure handling and storage of confidential employee, compliance, and financial documentation., • Maintain GDPR-compliant retention systems, access controls, and data disposal procedures., • Support adherence to company policies regarding confidentiality and data protection. Skills & Requirements • Minimum of 3+ years of managerial experience., • Strong understanding of UK compliance and safety standards., • Proficient in Microsoft Office (Word, Excel, Outlook)., • Excellent organizational and communication skills., • Confident in leading staff, resolving issues, and supporting performance., • Strong problem-solving skills and customer focus., • Ability to multitask and work effectively in a fast-paced environment.