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Job Description – Linen Porter St Paul’s Hotel, Hammersmith Responsibilities • Organise and maintain the linen rooms, keeping everything clean and tidy., • Carry and distribute clean linen to the correct floors., • Collect and move dirty linen to the designated area., • Prepare and restock housekeeping trolleys., • Check linen stock and report when supplies are running low., • Assist with receiving and organising linen deliveries., • Make beds and help prepare bedrooms when required., • Support the housekeeping team with daily tasks., • Follow instructions from the housekeeping supervisor and maintain hotel standards. Requirements • Reliable, hardworking and organised., • Able to carry linen and perform physical tasks safely., • Able to make beds neatly and efficiently., • Able to work well independently and as part of a team., • Previous hotel experience is helpful but not essential. Reports to: Housekeeping Supervisor

Are you ready to be a vital part of the Number Sixteen Hotel experience? We are thrilled to offer an exciting opportunity for a Night Porter to join our dynamic team. Firmdale Hotels is renowned for its distinctive character, exceptional service, and commitment to creating memorable guest experiences. Number Sixteen Hotel, nestled in the heart of South Kensington, embodies luxury, charm, and sophistication, offering an unforgettable stay in the heart of London. As a Night Porter, you will play a pivotal role in ensuring the smooth operation of our concierge desk during the evening hours. Responsibilities: • Managing the concierge desk in the absence of the wider team, providing unparalleled service to our guests., • Handling incoming calls promptly and professionally, addressing guest inquiries and requests with efficiency and care., • Assisting guests with luggage, ensuring their arrival and departure experiences are seamless and memorable., • Responding promptly to guest requests and ensuring their needs are met with attention to detail and dedication., • Supporting check-ins and check-outs, ensuring accuracy and efficiency in all transactions. What you Need: • Exceptional attention to detail to ensure every guest interaction is flawless., • A genuine passion for delivering outstanding customer service, going above and beyond to exceed guest expectations., • Strong organisational and communication skills to effectively coordinate tasks and interact with guests and colleagues., • Comfortable working independently during night shifts while also thriving in a collaborative team environment. What We Offer: * Enjoy a balanced work-life schedule with 4 days on and 4 days off rotation. • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Clean and maintain the hotel’s common areas to a high standard. Carry out occasional cleaning of guest rooms, ensuring they are presented in a clean and welcoming condition.

Are you a culinary enthusiast looking for an exciting opportunity to showcase your talent? Look no further! Firmdale Hotels invites you to become our newest Junior Sous Chef at the prestigious Number Sixteen Hotel. As a Junior Sous Chef at Number Sixteen Hotel, you will be at the heart of our culinary operations, contributing to the seamless delivery of exceptional dining experiences. Your role will involve collaborating with our talented kitchen team to ensure the highest standards of quality and efficiency are maintained. Responsibilities: • Utilise your culinary expertise to assist in the preparation and execution of breakfast, lunch, and dinner services., • Thrive in a fast-paced environment, demonstrating confidence and composure during peak periods., • Lead by example, supervising and motivating a small team to achieve culinary excellence., • Maintain meticulous attention to detail, ensuring each dish meets our exacting standards of presentation and taste., • Take ownership of stock management and ordering for your section, optimising inventory levels and minimising waste., • Showcase your organisational and communication skills, effectively liaising with colleagues to coordinate kitchen activities seamlessly., • Collaborate closely with the Head Chef and Sous Chefs to uphold the hotel's culinary reputation and exceed guest expectations. What you Need: • Previous experience in a similar culinary role, ideally within a high-pressure environment., • A genuine passion for food and a dedication to delivering exceptional dining experiences., • Proven ability to lead and inspire a team, fostering a culture of collaboration and excellence., • Strong organisational skills, with the ability to multitask and prioritise effectively., • Excellent communication skills, both verbal and written, to engage effectively with colleagues and stakeholders., • A team player mentality, with a willingness to support your colleagues and contribute to the overall success of the kitchen. What We Offer: • Competitive salary discussed at venue plus service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Hotel Cleaner & Breakfast Cook I am looking for a reliable person with cleaning and cooking experience to support a hotel team. This is a combined role, with approximately half the shift preparing breakfast and the other half cleaning hotel bedrooms. Hours: 7:30 a.m.–2:00 p.m., with shifts available nearly every day. Exact days to be agreed. Responsibilities • Prepare and cook basic breakfast items, including bacon, sausages, eggs and beans., • Keep the kitchen and food preparation areas clean and hygienic., • Clean hotel bedrooms and bathrooms, change bed linen and prepare rooms for arriving guests., • Maintain good standards of cleanliness and attention to detail. What we’re looking for • Previous cooking experience and confidence preparing breakfast independently., • Cleaning experience, ideally in a hotel or housekeeping role., • Good food hygiene awareness., • Reliability, punctuality and the ability to manage both parts of the role., • Availability for regular morning and early-afternoon shifts.

Position: Shop Kit Kemp Warehouse & Inventory Coordinator (4 months contract) The Warehouse & Inventory Coordinator is responsible for the efficient day-to-day management of the Shop Kit Kemp warehouse operations and maintaining accurate inventory records across Shop Kit Kemp's stock holdings. The role will ensure that goods are correctly received, checked, stored, recorded, while maintaining a well-organised warehouse and accurate stock information to support the Shop Kit Kemp team. Key Responsibilities • Manage the day-to-day running and organisation of the warehouse., • Receive deliveries, checking quantities, condition and accompanying paperwork against orders and delivery notes., • Accurately record all incoming and outgoing stock (transfers to the Ham Yard Shop)., • Maintain up-to-date inventory records, any queries reporting to the Group Retail Manager, • Ensure stock is correctly labelled, stored and easily identifiable., • Monitor stock levels and highlight shortages, surplus stock, damaged items, or discrepancies reporting to the Group Retail Manager., • Assist with stock counts and regular inventory checks, investigating and resolving discrepancies., • Maintain a clean, safe, and organised warehouse environment., • Ensure stock is stored appropriately to prevent damage, loss, or deterioration., • Follow all relevant health and safety procedures and ensure safe manual handling practices., • Some packing shop orders will be required; however, the main responsibility will be the stock Skills & Experience • Previous warehouse, stock control, or inventory experience preferred., • Strong organisational skills and attention to detail., • Good understanding of stock management and inventory control., • Ability to prioritise and manage multiple requests in a busy environment., • Good communication skills and ability to work with delivery suppliers and the internal teams., • Practical, hands-on approach with the ability to work independently., • Physically able to move and handle stock (upto 25kg) safely where required. Location Firmdale Village, Unit 4 Ryan Drive, Brentford, TW8 9ZB Monday to Friday – 9am to 5.30pm – 40 hours If you're eager to make an impact, grow your career in retail, and work in a dynamic, supportive environment, apply today! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

The Housekeeping Staff is responsible for ensuring the cleanliness, orderliness, and overall hygiene of guest rooms, public areas, and back-of-house spaces in the hotel. They play a crucial role in creating a positive guest experience and maintaining high standards of cleanliness and presentation. • Room Cleaning and Preparation: Clean and sanitize guest rooms according to established standards and procedures.Make beds, change linens, and replace amenities.Ensure all surfaces are dusted, vacuumed, and sanitized.Replenish supplies such as toiletries, towels, and linens. • Public Area Maintenance: Clean and maintain the cleanliness of public areas including lobbies, hallways, and restrooms • Vacuum, sweep, and mop floors as necessary. Empty trash bins and ensure waste disposal is done according to hotel policies. • Back-of-House Organization: Keep storage areas, linen rooms, and housekeeping carts organized and well-stocked.Report any maintenance issues or supply shortages to the Housekeeping Supervisor. Attention to Detail:Pay attention to detail to ensure rooms and public areas meet the highest standards of cleanliness and presentation. Guest Interaction:Interact with guests in a friendly and professional manner, responding to their needs and requests in a timely manner. Compliance with Safety and Hygiene Standards:Adhere to health and safety guidelines and protocols to ensure a safe and sanitary work environment.Properly handle and dispose of cleaning chemicals and materials. Teamwork and Communication:Collaborate with other members of the housekeeping team and communicate effectively with other departments. Report any lost and found items following hotel procedures.

About Us Firmdale Hotels is a privately owned luxury hotel group comprising eleven boutique hotels in London and New York, including the Charlotte Street Hotel, Ham Yard Hotel, and Crosby Street Hotel. Renowned for our bold interiors, curated experiences, and exceptional service, our culture is as distinctive as our properties: creative, passionate, and people-focused. The Role We are looking for an experienced Project Administrator to join our central team and support the efficient delivery of key maintenance, refurbishment, and business improvement projects across the Firmdale Hotels group. This is a vital, hands-on role that requires someone confident in working within a busy project office. From coordinating hotel refurbishments and maintenance schedules to supporting system rollouts and liaising with multiple stakeholders, you'll help ensure projects are delivered on time, within budget and to our high standards. Key Responsibilities • Provide high-level administrative support to project managers and senior stakeholders, • Coordinate and schedule project meetings, prepare agendas and take minutes, • Maintain accurate project documentation, reports, and trackers, • Liaise with internal departments, housekeeping teams, and external contractors and suppliers, • Monitor timelines, budgets and milestones to ensure successful project delivery, • Assist with procurement, contract management and invoice processing, • Support the coordination of maintenance contracts, supplier performance and logistics, • Act as a key point of contact for hotel teams regarding ongoing works and contractor visits, • Identify and help resolve risks and issues impacting project timelines, • Manage multiple priorities and communicate clearly and effectively across teams What We're Looking For • Extensive experience working in a project or facilities office environment, • Strong organisational and multitasking skills, • Proven ability to coordinate across multiple projects and stakeholders, • Comfortable managing contractors, suppliers, and external partners, • A proactive and solutions-focused mindset, • Excellent written and verbal communication skills, • Previous experience in facilities, maintenance, or hotel operations preferred, • Confidence in taking ownership, working independently, and supporting a dynamic team, • Highly proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint What We Offer: • Competitive salary plus service charge to be discussed at venue., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you thrive in a fast-paced environment and enjoy being at the heart of exciting projects, we'd love to hear from you Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Hotel Maintenance Operative – London Pay: £14–£15 per hour Job Type: Full-time Location: London We are looking for a reliable and experienced Maintenance Operative to join our hotel team in London. Key Responsibilities: • Carry out general maintenance and repairs throughout the hotel, • Handle basic plumbing, electrical, painting and decorating tasks, • Repair and maintain furniture, fixtures and equipment, • Respond to maintenance issues and complete repairs promptly, • Carry out regular checks to identify maintenance requirements, • Ensure all work is completed safely and to a good standard, • Support the hotel team with general maintenance duties when required Requirements: • Previous maintenance experience, preferably within a hotel or similar environment, • Good knowledge of general building maintenance, • Practical skills in plumbing, electrical work, painting/decorating and general repairs, • Good problem-solving skills, • Reliable, punctual and hardworking, • Able to work independently and as part of a team, • Good communication skills Experience in hotel maintenance is preferred.

Experienced Event Waiting Staff – Private Wedding Celebration We are looking for experienced, polished and proactive waiting staff to join the hospitality team for a wedding celebration in South Kensington. Date: Sunday 13 September 2026 Time: 3:00pm–10:00pm Location: South Kensington, London SW7 This is a large, lively celebration, and we are looking for confident hospitality professionals who can provide warm, attentive and efficient table service while helping the event run seamlessly. The Role You will be responsible for looking after guests throughout the celebration, including: • Providing attentive drinks service to guests at their tables, • Taking and responding to drink requests promptly, • Clearing plates, glassware, bottles and cutlery efficiently and discreetly, • Keeping tables and guest areas clean, organised and beautifully presented throughout the event, • Assisting with food service and clearing between courses where required, • Monitoring tables and anticipating when guests require drinks, clearing or assistance, • Supporting the catering and wider event team to maintain a smooth flow of service, • Assisting with light resetting and general event duties throughout the celebration Who We're Looking For We are particularly interested in candidates with previous experience in weddings, private events, banqueting, hotels, restaurants or premium hospitality. You should be: • Professional, friendly and well-presented, • Confident working in a busy event environment, • Proactive and observant — able to anticipate what needs doing without waiting to be asked, • Comfortable interacting with guests in a warm and courteous manner, • Reliable, punctual and able to work well as part of a team, • Experienced in providing a high standard of table and drinks service This would suit someone who understands that excellent event service should feel seamless, guests should feel looked after throughout the celebration.