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Are you ready to be a vital part of the Number Sixteen Hotel experience? We are thrilled to offer an exciting opportunity for a Night Porter to join our dynamic team. Firmdale Hotels is renowned for its distinctive character, exceptional service, and commitment to creating memorable guest experiences. Number Sixteen Hotel, nestled in the heart of South Kensington, embodies luxury, charm, and sophistication, offering an unforgettable stay in the heart of London. As a Night Porter, you will play a pivotal role in ensuring the smooth operation of our concierge desk during the evening hours. Responsibilities: • Managing the concierge desk in the absence of the wider team, providing unparalleled service to our guests., • Handling incoming calls promptly and professionally, addressing guest inquiries and requests with efficiency and care., • Assisting guests with luggage, ensuring their arrival and departure experiences are seamless and memorable., • Responding promptly to guest requests and ensuring their needs are met with attention to detail and dedication., • Supporting check-ins and check-outs, ensuring accuracy and efficiency in all transactions. What you Need: • Exceptional attention to detail to ensure every guest interaction is flawless., • A genuine passion for delivering outstanding customer service, going above and beyond to exceed guest expectations., • Strong organisational and communication skills to effectively coordinate tasks and interact with guests and colleagues., • Comfortable working independently during night shifts while also thriving in a collaborative team environment. What We Offer: * Enjoy a balanced work-life schedule with 4 days on and 4 days off rotation. • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Job Description Secretary / Office Administrator AA Mortgage Gateway Job Title: Secretary / Office Administrator Location: Kensington, London Company: AA Mortgage Gateway Position Type: Full-Time AA Mortgage Gateway is an independent mortgage and protection brokerage that provides mortgage, protection, buy-to-let, commercial finance, and property finance solutions. We pride ourselves on delivering excellent customer service and building long-term relationships with our clients and business partners. Role Overview We are seeking a highly organised, professional, customer-focused Secretary/Office Administrator to support the business's day-to-day operations. The successful candidate will play a key role in ensuring the office runs smoothly, maintaining client relationships, supporting mortgage applications, and providing excellent administrative support to advisers and management. Key Responsibilities Administrative Duties • Manage incoming and outgoing telephone calls, emails, and correspondence., • Maintain accurate client records and filing systems., • Prepare letters, reports, meeting notes, and other business documents., • Manage office diaries, appointments, and meeting schedules., • Handle incoming and outgoing post. Client Support • Act as the first point of contact for clients and introducers., • Welcome clients attending face-to-face meetings., • Schedule appointments and follow up on enquiries., • Maintain regular communication with clients throughout the mortgage process., • Obtain and organise client documentation. Mortgage Processing Support • Assist advisers with mortgage and protection applications., • Chase lenders, solicitors, estate agents, surveyors, and clients for updates., • Upload and organise documentation through lender portals., • Monitor case progress and maintain accurate records., • Assist with preparing compliance documentation and suitability records. Marketing & Business Development Support • Manage social media updates and company communications., • Support networking events and business development activities., • Help maintain the company website and online presence., • Prepare marketing materials and client newsletters. Compliance & Data Protection • Ensure all information is handled in accordance with GDPR regulations., • Assist with audit and compliance requirements., • Maintain confidentiality of client information at all times. General Office Support • Coordinate office meetings and events., • Assist with recruitment administration when required., • Support directors and advisers with additional administrative projects. Person Specification Essential Skills • Excellent written and verbal communication skills., • Strong organisational and time-management abilities., • High attention to detail., • Professional and friendly telephone manner., • Ability to prioritise workload effectively., • Strong IT skills including Microsoft Office (Word, Excel, Outlook)., • Ability to work independently and as part of a team. Desirable Experience • Previous experience in a mortgage brokerage, financial services, banking, or estate agency environment., • Knowledge of mortgage application processes., • Experience using CRM systems., • Understanding of GDPR and compliance procedures. Qualifications • GCSEs (or equivalent) including English and Maths., • Business Administration qualification desirable., • CeMAP knowledge or experience within mortgage services would be advantageous but not essential. Personal Attributes • Professional appearance and manner., • Trustworthy and discreet with confidential information., • Proactive and self-motivated., • Positive, enthusiastic, and customer-focused., • Strong problem-solving skills. Salary & Benefits • Competitive salary dependent on experience., • Performance-related bonus opportunities., • Ongoing training and development., • Career progression opportunities within AA Mortgage Gateway., • Supportive and professional working environment. Working Hours Monday to Friday, 9:00 am – 5:30 pm, with occasional flexibility required to meet business needs. To apply, please submit your CV and a covering letter explaining why you would be a great fit for AA Mortgage Gateway.

Are you a culinary enthusiast looking for an exciting opportunity to showcase your talent? Look no further! Firmdale Hotels invites you to become our newest Junior Sous Chef at the prestigious Number Sixteen Hotel. As a Junior Sous Chef at Number Sixteen Hotel, you will be at the heart of our culinary operations, contributing to the seamless delivery of exceptional dining experiences. Your role will involve collaborating with our talented kitchen team to ensure the highest standards of quality and efficiency are maintained. Responsibilities: • Utilise your culinary expertise to assist in the preparation and execution of breakfast, lunch, and dinner services., • Thrive in a fast-paced environment, demonstrating confidence and composure during peak periods., • Lead by example, supervising and motivating a small team to achieve culinary excellence., • Maintain meticulous attention to detail, ensuring each dish meets our exacting standards of presentation and taste., • Take ownership of stock management and ordering for your section, optimising inventory levels and minimising waste., • Showcase your organisational and communication skills, effectively liaising with colleagues to coordinate kitchen activities seamlessly., • Collaborate closely with the Head Chef and Sous Chefs to uphold the hotel's culinary reputation and exceed guest expectations. What you Need: • Previous experience in a similar culinary role, ideally within a high-pressure environment., • A genuine passion for food and a dedication to delivering exceptional dining experiences., • Proven ability to lead and inspire a team, fostering a culture of collaboration and excellence., • Strong organisational skills, with the ability to multitask and prioritise effectively., • Excellent communication skills, both verbal and written, to engage effectively with colleagues and stakeholders., • A team player mentality, with a willingness to support your colleagues and contribute to the overall success of the kitchen. What We Offer: • Competitive salary discussed at venue plus service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

SENIOR DOG WALKER AND OPERATIONS ASSISTANT IMPORTANT - PLEASE READ BEFORE APPLYING Professional dog handling experience is an essential requirements for this position. Applicants must have previous professional experience working as a dog walker for an established dog walking company, or as a professional dog trainer. This position is not suitable for applicants whose experience is limited to caring for their own dogs or those belonging to family members or friends. Professional dog walking requires confidence, practical handling skills, an understanding of canine behaviour and the ability to safely manage unfamiliar dogs in different environments. As you will be independently responsible for clients' pets without their owners present, previous professional experience handling other people's dogs is essential. CYCLING REQUIREMENT Applicants must: • Own or have reliable access to a bike, Lime, Forest, • Be a confident cyclist on London roads, • Be comfortable cycling between client bookings within their assigned working area OPERATIONS & ADMINISTRATION Previous experience in business operations or administration is not essential. We are looking for an experienced professional dog walker or trainer who is organised, reliable, proactive and willing to learn. Training will be provided to help the successful candidate gradually develop into an Operations Assistant role, supporting client management, scheduling, staff coordination, and general business administration. ABOUT THE ROLE London Pet Club is looking for a reliable, organised and experienced dog walker to join our growing team as a Senior Dog Walker & Operations Assistant. This is an exciting opportunity for someone with professional dog handling experience, who is interested in progressing into an operational and administrative role within a professional pet care company. We are particularly interested in candidates who enjoy working with dogs, but are also eager to develop new skills, take on additional responsibilities and learn about the day-to-day management of a pet care business. Initially, your primary responsibilities will involve professional dog walking and pet care. As you become familiar with London Pet Club's services, clients and operating procedures, you will gradually be trained to assist with administration, staff coordination, client relationships and daily business operations. You will work closely with the business owner, with opportunities to develop your responsibilities as your experience and confidence grow. We are looking for someone who takes initiative, demonstrates excellent judgement, is dependable and has a genuine interest in growing with the business. KEY RESPONSIBILITIES Dog Walking & Pet Care • Provide professional dog walking services for clients across London, • Safely manage individual and group walks of up to 4 dogs, • Understand and confidently manage different dog breeds, personalities, behaviours and needs, • Follow individual care instructions, walking routines and safety procedures, • Provide regular updates and communicate professionally with clients, • Assist with daytime pet sitting, home visits and occasional overnight assignments, • Support new client introductions and meet-and-greet appointments, • Maintain high standards of animal welfare, safety and professionalism OPERATIONS & ADMINISTRATION As you develop within the role, you will be trained to assist with: • Coordinating daily dog walking schedules and staff assignments, • Managing client enquiries via telephone, email and messaging platforms, • Maintaining accurate client records, pet profiles and booking information, • Assisting with new client onboarding and service arrangements, • Supporting staff recruitment, interviews, onboarding and training, • Monitoring service delivery and ensuring company standards are maintained.l, • Assisting with general administration, marketing and social media activities, • Supporting the organisation of daily business operations, • Identifying opportunities to improve efficiency, processes and customer experience CLIENT RELATIONSHIPS & SERVICE STANDARDS • Build and maintain positive, professional relationships with clients and their pets, • Represent London Pet Club to a consistently high standard, • Demonstrate discretion, professionalism and excellent communication, • Help ensure clients receive a reliable, personalised and high-quality service WORKING HOURS & AVAILABILITY • Up to 20 hours per week, depending on client bookings and business requirements, • Applicants must have availability Monday–Friday between 7am and 4pm, • Occasional evening, weekend and overnight pet sitting opportunities, • Flexibility is essential due to the nature of our services, • Hours may vary according to demand and are not guaranteed We are seeking someone interested in a long-term opportunity who can commit to working with London Pet Club for a minimum of 6 months. PAY Dog Walking & Operations Assistance: £15 per hour Pet Sitting: 1–3 hours: £15 per hour 4+ hours / overnight sitting: £45 per booking Payments are made monthly upon submission of an invoice, on a self-employed contractor basis OUR OPERATING AREAS Camden, Regent's Park, Paddington, Notting Hill, Chiswick, Hammersmith, Finsbury Park, Islington, Hampstead, Tufnell Park, and Walthamstow. Applicants should be comfortable travelling between client locations where required. ESSENTIAL REQUIREMENTS • Previous professional dog handling experience, as a dog walker or dog trainer, • Strong understanding of canine behaviour, body language and safe handling techniques, • Confidence managing dogs of different breeds, sizes and temperaments, • Ability to manage multiple dogs safely and independently, • Excellent reliability, punctuality and organisational skills, • A professional and friendly approach to client communication, • Willingness to learn administrative and operational responsibilities, • Ability to follow instructions accurately and use initiative when appropriate, • Confidence using iPhones, applications and basic computer systems, • An iPhone with sufficient mobile data to operate company applications, • Physically fit and comfortable working outdoors in all weather conditions, • Non-smoker, • Aged over 21 DESIRABLE SKILLS & EXPERIENCE • Previous experience with a professional dog walking, • Experience using scheduling software, booking systems or customer management platforms, • Basic administrative or customer service experience, • Interest in business operations, recruitment, marketing or social media, • Experience mentoring or supporting other dog walkers, • An interest in developing into a more senior operational position WHO WE ARE LOOKING FOR The ideal candidate is someone who genuinely enjoys professional dog walking but is also looking for an opportunity to develop beyond a purely hands-on pet care role. You do not need to know how to run a pet care business. What matters is that you are experienced with dogs, reliable, organised, proactive and willing to learn. We are looking for someone who takes their responsibilities seriously, communicates effectively, adapts to changing schedules and is interested in becoming a trusted member of the London Pet Club team. For the right individual, this role offers the opportunity to gain valuable experience in the operational side of a growing pet care business. HOW TO APPLY Please submit your application along with a brief introduction outlining your professional dog handling experience, availability, and why you are interested in developing your skills in pet care operations.

Position: Shop Kit Kemp Warehouse & Inventory Coordinator (4 months contract) The Warehouse & Inventory Coordinator is responsible for the efficient day-to-day management of the Shop Kit Kemp warehouse operations and maintaining accurate inventory records across Shop Kit Kemp's stock holdings. The role will ensure that goods are correctly received, checked, stored, recorded, while maintaining a well-organised warehouse and accurate stock information to support the Shop Kit Kemp team. Key Responsibilities • Manage the day-to-day running and organisation of the warehouse., • Receive deliveries, checking quantities, condition and accompanying paperwork against orders and delivery notes., • Accurately record all incoming and outgoing stock (transfers to the Ham Yard Shop)., • Maintain up-to-date inventory records, any queries reporting to the Group Retail Manager, • Ensure stock is correctly labelled, stored and easily identifiable., • Monitor stock levels and highlight shortages, surplus stock, damaged items, or discrepancies reporting to the Group Retail Manager., • Assist with stock counts and regular inventory checks, investigating and resolving discrepancies., • Maintain a clean, safe, and organised warehouse environment., • Ensure stock is stored appropriately to prevent damage, loss, or deterioration., • Follow all relevant health and safety procedures and ensure safe manual handling practices., • Some packing shop orders will be required; however, the main responsibility will be the stock Skills & Experience • Previous warehouse, stock control, or inventory experience preferred., • Strong organisational skills and attention to detail., • Good understanding of stock management and inventory control., • Ability to prioritise and manage multiple requests in a busy environment., • Good communication skills and ability to work with delivery suppliers and the internal teams., • Practical, hands-on approach with the ability to work independently., • Physically able to move and handle stock (upto 25kg) safely where required. Location Firmdale Village, Unit 4 Ryan Drive, Brentford, TW8 9ZB Monday to Friday – 9am to 5.30pm – 40 hours If you're eager to make an impact, grow your career in retail, and work in a dynamic, supportive environment, apply today! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

We are seeking an experienced and energetic Kitchen Manager to lead our culinary team and oversee all aspects of food operations within a super exciting new immersive Art installation experience coming to Westfield Shepards Bush. As the sole food partner Dass Hospitality are recruiting a team to deliver fantastic food in a fast paced high volume environment working in partnership with the venues existing teams. You will be responsible for ensuring exceptional food quality, maintaining high standards of food safety, and fostering a positive, efficient kitchen atmosphere. Your leadership will drive the success of daily food production, coordinate food preparation and serving activities, and uphold our commitment to delivering great food and hospitality. Responsibilities • Oversee daily kitchen operations, including food production, preparation, cooking, and serving processes, • Lead, motivate, and supervise kitchen staff to ensure high standards of performance, teamwork, and professionalism, • Maintain food standards, • Ensure strict adherence to food safety regulations and sanitation standards across all kitchen areas, • Manage inventory levels, order supplies, and control costs to optimize efficiency without compromising quality., • Train new team members on cooking techniques, food presentation, safety procedures, and customer service expectations, • Coordinate with front-of-house staff to ensure smooth service flow and timely delivery of dishes to guests, • Be comfortable and understand the need for efficient and accurate financial reporting, profit margins and accounting. Requirements • Proven management experience within a restaurant or hospitality setting with supervising responsibilities, • Extensive knowledge of food production, food preparation, and serving standards, • Strong leadership skills with the ability to inspire and guide a diverse culinary team, • Experience in restaurant operations with a focus on kitchen management and food safety compliance, • Familiarity with culinary practices including food safety protocols, sanitation standards, and inventory control, • Excellent communication skills to effectively coordinate between kitchen staff and front-of-house teams and maintain client relationships., • Demonstrated ability to handle multiple priorities efficiently in a fast-paced setting, • Be personable and able to work our clients as well as staff members. We are looking to recruit for this exciting project immediately. The site is a 7 day operation shifts will predominantly finish by 9:30pm with some exceptions

About Us Firmdale Hotels is a privately owned luxury hotel group comprising eleven boutique hotels in London and New York, including the Charlotte Street Hotel, Ham Yard Hotel, and Crosby Street Hotel. Renowned for our bold interiors, curated experiences, and exceptional service, our culture is as distinctive as our properties: creative, passionate, and people-focused. The Role We are looking for an experienced Project Administrator to join our central team and support the efficient delivery of key maintenance, refurbishment, and business improvement projects across the Firmdale Hotels group. This is a vital, hands-on role that requires someone confident in working within a busy project office. From coordinating hotel refurbishments and maintenance schedules to supporting system rollouts and liaising with multiple stakeholders, you'll help ensure projects are delivered on time, within budget and to our high standards. Key Responsibilities • Provide high-level administrative support to project managers and senior stakeholders, • Coordinate and schedule project meetings, prepare agendas and take minutes, • Maintain accurate project documentation, reports, and trackers, • Liaise with internal departments, housekeeping teams, and external contractors and suppliers, • Monitor timelines, budgets and milestones to ensure successful project delivery, • Assist with procurement, contract management and invoice processing, • Support the coordination of maintenance contracts, supplier performance and logistics, • Act as a key point of contact for hotel teams regarding ongoing works and contractor visits, • Identify and help resolve risks and issues impacting project timelines, • Manage multiple priorities and communicate clearly and effectively across teams What We're Looking For • Extensive experience working in a project or facilities office environment, • Strong organisational and multitasking skills, • Proven ability to coordinate across multiple projects and stakeholders, • Comfortable managing contractors, suppliers, and external partners, • A proactive and solutions-focused mindset, • Excellent written and verbal communication skills, • Previous experience in facilities, maintenance, or hotel operations preferred, • Confidence in taking ownership, working independently, and supporting a dynamic team, • Highly proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint What We Offer: • Competitive salary plus service charge to be discussed at venue., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you thrive in a fast-paced environment and enjoy being at the heart of exciting projects, we'd love to hear from you Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

This is an exciting opportunity to lead our new Urban Baristas Maida Vale café through its opening and beyond. You’ll help establish a strong team and café culture, oversee the day-to-day operation and maintain consistently high standards across every part of the customer experience. You’ll combine confident leadership with commercial awareness and a genuine passion for specialty coffee. Key Responsibilities • Help prepare the Maida Vale café and team for a successful October opening., • Lead all aspects of daily café operations, including opening and closing, team management and stock control., • Deliver excellent customer service and resolve concerns promptly and professionally., • Recruit, train, motivate and develop a positive, high-performing team., • Maintain consistently high standards across coffee, service, cleanliness and presentation., • Develop and implement plans to achieve sales targets, improve profitability and support business growth., • Monitor stock levels and order coffee beans, supplies and merchandise as required., • Ensure full compliance with food hygiene, health and safety requirements., • Maintain the quality and consistency of coffee preparation, coaching the team where needed., • Coordinate events, promotions and local marketing initiatives to build awareness, engagement and sales., • Keep up to date with industry trends, brewing techniques and new coffee products, sharing knowledge with the team. About You • Previous management experience within specialty coffee or a similar hospitality environment., • Strong knowledge of coffee origins, flavour profiles and brewing techniques., • Confident in espresso extraction, including grind adjustment, dosing and tamping., • Skilled in milk steaming and latte art., • A proven ability to lead, motivate and develop a team., • Friendly, approachable and committed to outstanding customer service., • Highly organised and able to manage competing priorities in a fast-paced environment., • A confident problem-solver who can make sound decisions under pressure., • Familiar with stock management, point-of-sale systems and day-to-day business operations., • Positive, dependable and committed to teamwork and continuous learning., • Flexible availability, including weekends and public holidays., • Food-handling certification and knowledge of health and safety regulations are desirable.