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Operations Manager Safestay Holland Park Location: Holland Park, London Reports to: General Manager or Cluster General Manager Direct Reports: Front Office, Housekeeping and operational team members Contract: Full time Salary: £35k to £45k based on experience About Safestay Holland Park Safestay Holland Park is a London hostel located in Holland Park, welcoming guests from the UK and around the world. The Operations Manager will be responsible for ensuring the property operates safely, efficiently and consistently while delivering an excellent guest experience. This is a hands on operational leadership role requiring someone who is comfortable working in a fast paced hostel environment with a diverse team and high guest turnover. Role Purpose The Operations Manager will take overall responsibility for the day to day operational performance of Safestay Holland Park. The role will ensure that: Guests receive a safe, clean and positive experience, all operational departments are effectively managed, Health & Safety and statutory compliance standards are maintained, and housekeeping and cleanliness standards are consistently achieved. Staffing levels and rotas meet operational requirements, maintenance issues are identified and resolved promptly, operational costs are effectively controlled, guest complaints are handled professionally and resolved quickly, company policies and procedures are consistently followed, and the hostel achieves its operational, financial and guest satisfaction targets. Key Responsibilities 1. Operational Leadership Lead the day to day operation of the hostel, ensure all departments work effectively together, maintain high operational standards across the property, conduct regular operational inspections and follow up on identified issues, and ensure the property is consistently ready for guest arrivals. Develop and implement effective SOPs and operational procedures, act as the senior operational point of contact when the General Manager is unavailable, and promote a positive, professional and accountable working culture. 2. Guest Experience Ensure guests receive a welcoming, safe and consistent experience, monitor guest feedback across Booking.com, Google, Hostelworld and other relevant platforms, and monitor cleanliness, facilities and service standards from the guest's perspective. Take ownership of significant guest complaints and service recovery, identify recurring guest issues and implement corrective actions, and work with Front Office to improve check in, check out and the overall guest journey. 3. Housekeeping & Cleanliness Work closely with the Housekeeping Manager or Supervisor to maintain required standards, monitor bedrooms, bathrooms, public areas and communal spaces, ensure cleaning schedules and checklists are completed, and monitor room turnaround and availability. Review housekeeping productivity and staffing levels, ensure appropriate stock levels of linen, toiletries and cleaning materials, and work with suppliers to ensure consistent quality and cost control. 4. Health & Safety Take operational responsibility for maintaining high Health & Safety standards, ensure all required statutory inspections and compliance checks are completed, follow up on findings from Health & Safety audits, and maintain appropriate records and documentation. Ensure fire safety procedures and evacuation processes are understood and followed, conduct regular operational safety checks, report and investigate accidents and incidents appropriately, ensure staff receive appropriate Health & Safety training, and escalate significant risks immediately to the General Manager. 5. Maintenance & Facilities Ensure maintenance issues are identified and resolved promptly, maintain an effective preventative maintenance programme, work closely with contractors and suppliers, monitor outstanding maintenance jobs, prioritise issues affecting guest safety, guest experience or room availability, maintain appropriate records of maintenance and statutory servicing, and work with the General Manager to control maintenance expenditure. 6. People Management Lead, motivate and develop the operational team, prepare and manage effective staff rotas, ensure appropriate staffing levels based on occupancy and business requirements, manage attendance, performance and conduct in accordance with company policies, and manage staffing challenges professionally and proactively. Support recruitment and onboarding, ensure new employees receive appropriate induction and training, identify training and development requirements, maintain clear communication with the team, and promote teamwork and accountability. 7. Financial & Cost Control Support the General Manager in achieving operational budgets, monitor departmental expenditure, control housekeeping, cleaning, maintenance and operational consumable costs, monitor payroll and staffing costs, identify opportunities to reduce unnecessary expenditure without compromising guest experience or safety, ensure appropriate purchasing and stock control procedures are followed, and review supplier performance and escalate issues where necessary. 8. Revenue & Commercial Awareness Although the Operations Manager will not own the revenue strategy, they must have strong commercial awareness. The role will: Understand occupancy and booking patterns, communicate the operational implications of high and low occupancy to the revenue team, ensure room inventory is accurately communicated, minimise out of order inventory, identify opportunities for upselling and ancillary revenue, and work closely with Revenue, Reservations and Front Office teams. 9. Systems & Administration Ensure operational systems are used correctly, maintain accurate operational records, ensure incident reports, maintenance records and compliance documentation are completed, support PMS and operational system implementation where required, monitor daily operational reports, and ensure appropriate handovers between shifts and departments. 10. Security & Risk Management Maintain appropriate security procedures across the property, monitor access control and key and security systems, ensure incidents involving guests or staff are properly documented, work with relevant authorities or external agencies where required, ensure safeguarding and emergency procedures are followed, and identify potential operational risks and implement appropriate controls. About You We are looking for an experienced operational leader who is comfortable managing a busy, diverse and fast paced hostel or hotel environment. Essential Previous experience in hotel, hostel or accommodation operations, experience managing a team, and a strong understanding of housekeeping, Front Office and general hotel operations. Good knowledge of Health & Safety and operational compliance, and experience managing staff rotas and operational resources. Strong guest service skills, strong problem solving ability, good financial and cost control awareness, excellent communication skills, the ability to work under pressure and manage multiple priorities, and a hands on approach to operational management. Desirable Previous hostel experience, experience working in London, experience managing large or high volume accommodation operations, and experience with PMS systems and online guest review platforms. A Health & Safety qualification or relevant operational compliance experience, and experience managing maintenance contractors and external suppliers. Working Pattern This is a hands on operational role and will require flexibility to work across weekdays, weekends, evenings and public holidays. TPBN1_UKTJ

Room Assistant - Elstree Room Attendant The Role Outline: Your Shift at a Glance Your focus is to deliver an outstanding guest experience by ensuring all guest bedrooms are cleaned, maintained, and presented to the highest standards. This is a hands-on role where you will create a true wow factor of cleanliness, making sure guest expectations are consistently exceeded. Working as a key part of our housekeeping team, you will take real pride in your work, demonstrating fantastic attention to detail and efficiency to ensure overall guest satisfaction. Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers., • We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We take a right first time approach to our shifts, hit our room productivity timeframes, and consistently deliver immaculate brand standards., • We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work collaboratively to support our colleagues during busy periods., • We Care: We care about our impact on guests, the community, and each other. We respect guest privacy and belongings, use cleaning materials responsibly to minimise waste, and maintain a friendly, approachable, and professional presence on the corridors., • Creating the Wow Factor: Cleaning and servicing guest bedrooms, bathrooms, and corridors to exceptional standards of hygiene and presentation., • The No Problem Approach: Replenishing guest amenities, linen, and supplies while responding promptly and positively to guest requests., • Sharp Organisation: Keeping your individual housekeeping trolley clean, organised, well-stocked, and ready to roll., • Eyes and Ears of the Floor: Reporting any maintenance issues, damages, or missing items to the leadership team immediately., • Shift Safety: Following all health, safety, hygiene, and COSHH procedures while using cleaning chemicals and equipment safely. We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your daily room allocations, maintain your pace, and take charge of your own performance. We Empower & Elevate our people. If you want Room to Grow, we provide the training to help you master your skills, using feedback from inspections and audits to continuously improve. We constantly Innovate & Progress so we can Inspire Excellence and smash our guest satisfaction and mystery guest targets together. • Gym Membership: 2 x complimentary gym memberships at your home hotel., • Hotel Stays: Hotel rooms from 20 across 35 hotels., • Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people., • Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there., • Retail & Lifestyle: Hundreds of brand discounts via the Village app., • Support: 24/7 Mental Health support via our Employee Assistance Programme. Think You’ve Got the Right Energy? We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a reliable team and take real pride in delivering high standards for guests, we want to hear from you. Bring your personality, your drive, and your ambition. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village. #J-18808-Ljbffr

Hotel rooms from £20 across 35 hotels. As our Room Attendant, you are the engine of the shift. Cleaning and servicing guest bedrooms, bathrooms, and corridors to exceptional standards of hygiene and presentation.