Hotel customer service jobs in Walton On ThamesCreate job alerts

Food & Beverage Assistant - Hook, Hampshire \n\n Join our fantastic team here at Tylney Hall Hotel where we encourage personal development, offering full departmental and hotel induction training to support you with the start of your journey here at Elite Hotels. Hotel offers benefits such as free parking, meals prepared fresh via our Kitchen Team, and opportunity to live in staff accommodation here on the beautiful estate. \n\n Key Responsibilities may include: \n\n\n\t • Ensure that the Lounge & Bar areas are correctly prepared for service - including afternoon tea.\n\t, • To serve all beverages to the required standards, and to ensure such service is friendly and efficient.\n\t, • To be aware of all the duties relating to the role of bar person refer to the function details and ensure that such duties are carried out to the required standards.\n\t \nAs an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you! \n \nBenefits \nTo support our staff we offer: \n\n\n\t • Meals are provided by our talented kitchen team\n\t, • We have plenty of free parking.\n\t, • We also have amazing recognition awards for exceptional customer service\n\t

Receptionist - Hook, Hampshire \n\n Hours: 35 hours per week \n\n Receptionist Overview: \n\n To be the first point of contact for all guests, in person and on the telephone, at the heart of the Hotel. \n\n As a Receptionist working with our Front of House Team, you will excel at providing guests with first-class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. \n \nAs the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. \n\n Receptionist Key Responsibilities: \n\n\n\t • To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.\n\t, • To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.\n\t, • To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards to be the benchmark in all measurements.\n\t, • To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.\n\t

Food & Beverage Assistant - Accommodation Available - Hook, Hampshire \n\n Job Type: Fixed Term Contract \n\n Food & Beverage Overview: \n\n To ensure the highest standards of service and customer care are maintained regarding all aspects of Food & Beverage operations within the hotel. To include Conference & Banqueting, Restaurant, Lounge, Bars, Terrace, Poll Bar and Room Service, working within a service and sales-led culture. \n\n Food & Beverage Key Responsibilities: \n\n\n\t • To ensure professional Guest focus at all times, to ensure all Guests are acknowledged warmly wherever you find them throughout the Hotel\n\t, • To be an ambassador for Tylney Hall Hotel and promote our varied services and events to all guests\n\t, • To arrive on shift well-presented and ready to work, report immediately to the area supervisor and take responsibility for ensuring you are equipped for the required tasks (eg; order pad and pen, bottle opener)\n\t, • To attend pre-shift briefing as required, and to follow the direction of supervisory staff on duty with regard to tasks, asking for assistance if you are unsure or need support\n\t

Assistant Manager - The Rose and Crown, Thorpe, Egham, TW20 8QL \n\n Salary up to £36,500 per annum \n\n Barons Pubs – Winners at the 2024 Publican Awards – Best Pub Employer! \n\n What’s in it for you… \n\n\n\t • A company culture to get excited about – empathetic and supportive, personal development plans, having a voice, and a focus on you as an individual\n\t, • Excellent training and professional development, including achieving a L4 Management & Leadership Diploma, up to L3 Health & Safety, L3 Food Safety, Practical Training Skills, Personal Licence, First Aid...and more\n\t, • Career development with guaranteed opportunities for progression and flexibility to move within the group\n\t, • Thoughtful shift patterns for that work/life balance\n\t, • 50% off food when visiting one of our 11 sites and free meals whilst on duty to sample our delicious menu\n\t, • Team building events, trips to vineyards and gin distilleries, staff parties and inspiring industry days out\n\t, • Employee of the month - win a £50 voucher\n\t, • Refer a Chef incentive - earn yourself £s\n\t, • Dedicated resources at each site to support with your total Health and Wellbeing\n\t, • We offer Wagestream - access to a percentage of your pay as you earn it and shopping discounts\n\t, • You’re an experienced, inspirational leader who cares passionately about creating a positive environment for your customers and your team\n\t, • You know how to maximise commercial opportunities and you support your General Manager in controlling the business, ensuring it’s profitable at all times\n\t, • You will competently assist the General Manager in the planning, organisation and management of the pub activities\n\t, • You will focus on the development of staff to deliver outstanding hospitality and high customer service standards\n\t #AssistantManager #Manager #Egham #Surrey #RestaurantManager #HospitalityManager #Gastro #Pub

Conference and Banqueting Assistant - Hook, Hampshire \n\n To ensure the highest standards of service and customer care are main. In all aspects of the Conference and Banqueting Department. \n\n Key responsibilities: \n\n\n\t • To ensure all guests receive the highest level of service at all times and that guests receive a willing and courteous service, always promoting the hotel and its image.\n\t, • To ensure all meeting rooms and functions are set up as per function list and before the times stated. All rooms to be set to the highest standards.\n\t, • To ensure all coffee and tea breaks are served promptly at the agreed times.\n\t, • To present and serve food and beverages to the highest standards.\n\t, • To have a good knowledge of daily menus and available beverages\n\t, • To provide the highest quality of guest service standards with the aim of exceeding expectations at all times\n\t, • To ensure that you are aware of the hotel facilities and inform and sell these when asked by guests, therefore actively upselling.\n\t, • To report any defective equipment or general fault to Conference and Banqueting Manager, Deputy or Supervisor\n\t

Job Vacancy: Assistant Reception Manager at Foxhills Collection Are you a skilled hospitality professional with a knack for leadership and a passion for delivering exceptional guest experiences? Foxhills Collection is currently seeking an Assistant Reception Manager to support our front desk team at our prestigious establishment. Position: Flo's Assistant Reception Manager Location: Foxhills Collection Type: Full-time About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication. Responsibilities: Supervise and train reception staff to ensure exceptional guest service and adherence to company standards Handle guest inquiries, requests, and escalations in a professional and timely manner Assist with scheduling, performance evaluations, and other administrative tasks Collaborate with other departments to ensure seamless guest experiences Contribute to developing and implementing strategies to enhance guest satisfaction and improve operational efficiency Requirements: Previous experience in a supervisory role within the hospitality industry, preferably in front office operations Strong leadership, communication, and interpersonal skills Excellent customer service and problem-solving abilities Proficiency in hotel management software Ability to multitask and work effectively in a fast-paced environment Flexibility to work shifts including evenings, weekends, and holidays Benefits: Competitive salary package Opportunities for career advancement and professional development Staff discounts on accommodations, dining, and other amenities A supportive and inclusive work environment Employee wellness programs Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants. Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more. Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived. TPBN1_UKCT

About us... Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours . Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities . The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. A bit about what you will do... Night Managers in our team play a crucial role in overseeing the hotels overnight operations, ensuring the highest standards are maintained across all departments. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests. Deliver and maintain exceptional levels of customer service. Ensure the security of the hotel throughout the night. Conduct regular health and safety checks. Manage and respond to any incidents or accidents involving guests or team members. Provide operational support to all departments as needed. More about you... Excellent communication and interpersonal skills. Exceptional attention to detail and a drive to maintain high standards. Strong leadership and motivational abilities. Resilience and a proactive approach to problem-solving. Adaptable and ready to handle any situation. A smart and professional appearance. Micros and Opera PMS experience is a must. Experience in a similar role within a 5-star hotel is a significant advantage. Whats in it for you Competitive salary Holiday 28 days holiday, enhanced after 5 years of service. But theres more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme . Arora star employee recognition. Long service recognition award. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands. TPBN1_UKCT

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Kitchen Assistant to help us achieve our goals. As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen. Joining us at Charrington Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing Supporting the Chefs in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents Plan, prepare, and serve balanced meals that meet dietary requirements To ensure all food prepared meets Food Hygiene Standards and ensure that safe methods of work are always used Manage all stocks and stores ensuring all food is correctly marked and stock rotation systems are in place To maintain accurate records to satisfy food hygiene requirement such as fridge temperature checksCould you be part of our team? About You: Proven experience working in a similar catering role, ideally in a care or similar environment. Committed to customer care and first-class service provision Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differentlyIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Charrington Manor Charrington Manor is a luxurious care home in West Byfleet, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Housekeeper to help us achieve our goals. Joining us at Charrington Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Our Housekeeping team ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing To ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. Ensuring all areas of the care home are clean, hygienic, and well-maintained, including bedrooms, communal spaces, and bathrooms. Handling laundry and linen care with attention to residents' personal belongings. Interacting with residents, offering assistance when needed to help them feel at ease. Maintaining housekeeping supplies, reporting any shortages to the manager. Working closely with caregivers and other staff to support the overall care plan and home operations.Could you be part of our team? About You: Previous domestic experience in a similar care home setting Flexible and reliable attitude Committed to customer care and first-class service provision Basic knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environmentIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Charrington Manor Charrington Manor is a luxurious care home in West Byfleet, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us. This is the part you will play... Job Vacancy: Swimming Instructor at Foxhills Collection Are you enthusiastic with a passion for teaching and motivating others to improve their swimming skills and ability? Foxhills Collection is currently seeking a Swimming Instructor to join our team and contribute to the success of our leisure services at Foxhills Club & Resort. Position: Swimming Instructor Location: Foxhills Club & Resort, Ottershaw, Surrey Type: Part time - Saturday morning availability About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class leisure facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings. The superb facilities are just part of the story. It is the warm and friendly service that makes us unforgettable. Our mission is that you will leave feeling better than when you arrived. And we cant achieve this without the great team who put fantastic customer service at the heart of everything they do. Responsibilities: Provide group and private lessons where requested or required, delivering a high standard of swim instruction at all times ensuring learners are excited and engaged. Liaise with the Swim Supervisor to ensure that all learners are placed in the appropriate swim session for their ability and personality Host and attend presentations and award ceremonies which recognise learner achievement Carry out pool supervision at peak times or as required Support the Pavilion team in managing the flow of swimmers through the club to minimise disruption and changing room congestion Requirements: Hold a Level 2 Swimming Instruction Certification and maintain a current National Rescue Award for Swimming Teachers and Coaches (NRASTC) qualification and membership of the Institute of Swimming to ensure best practice and compliance. Teach and operate in line with ASA best practice guidelines. Previous experience in a swimming instructor role, specifically in pre-school age groups. Passion for health, fitness, and providing exceptional service to guests Strong communication and interpersonal skills, with the ability to interact professionally with a variety guests and colleagues Ability to work independently and as part of a team in a fast-paced environment Benefits: Competitive salary package Company pension scheme Peoples Partnership Opportunities for career advancement and professional development. Complimentary Foxhills Country Club Membership Guest Passes giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more. Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments and other amenities. Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more. Employee assistance program, with 24/7 assistance available. Colleague social events including an annual staff party Free on-site parking Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. Foxhills Collection is committed to the safeguarding children and young people. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants. Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more. Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived. TPBN1_UKCT

Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us. This is the part you will play... Job Vacancy: Food and Beverage Supervisor at Foxhills Collection Are you a hospitality professional with a passion for leadership and a flair for delivering exceptional dining experiences? Foxhills Collection is currently seeking a dynamic Food and Beverage Supervisor to assist in leading our conference and event team and suite at our prestigious establishment. Position: Food and Beverage Supervisor Location: Foxhills Club & Resort, Ottershaw, Surrey Type: Full-time About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Otttershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication. Responsibilities: Oversee daily operations of the banquet facilities, ensuring all events go smoothly and according to the function sheet Supervise and motivate food and beverage staff to ensure excellent service delivery and adherence to company standards Assist in training new team members and provide ongoing coaching and support Monitor inventory levels, order supplies, and ensure proper storage and handling of food and beverages Handle guest inquiries, requests, and concerns in a professional and proactive manner Collaborate with the management team to develop and implement strategies to enhance guest satisfaction and increase revenue Requirements: Previous experience in a supervisory role within the food and beverage industry, preferably in a hotel or upscale restaurant setting Strong leadership and communication skills Excellent customer service and problem-solving abilities Knowledge of food safety and hygiene regulations Flexibility to work shifts including evenings, weekends, and holidays Benefits: Competitive salary package Company pension scheme Peoples Partnership Enhanced Company Sick Pay, Maternity and Paternity Opportunities for career advancement and professional development. Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more. Complimentary Country Club Membership for a partner/spouse and children after one years' service. Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities. Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more. Employee assistance program, with 24/7 assistance available. Anniversary stay a complimentary one night stay and breakfast for two at Foxhills. Birthday breakfast a complimentary breakfast for you and one other at one of our restaurants. Colleague social events including an annual staff party Free on-site parking Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants. Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more. Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived. TPBN1_UKCT

Oatlands Park Hotel is seeking an experienced and dynamic Sous Chef to join our busy kitchen. About us: Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surreys most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement. You will be expected to: Reporting to the Head Chef and Senior Sous Chef, as Sous Chef you will be responsible for ensuring that your team meet the hotels specifications and achieve targets. In order to do this, you will need to motivate and develop your team and assist the Head Chef in implementing the changes necessary to constantly improve performance. BENEFITS: Competitive Salary 28 days annual leave Staff accommodation available Pension scheme Free meals on duty Free parking Friends and family rates Main Responsibilities: Accountability for ensuring there is minimum food wastage by controlling ingredients Ensure HACCP compliance within the kitchen and all Food and Beverage outlets You are responsible for food hygiene and ensure the kitchen works in accordance with the H&S act 1974 Train new and existing kitchen staff on the preparation, arrangement and plating of dishes as per the current menu Ensure all staff members adhere to culinary standards and regulations Respond to customer enquiries and concerns personally Assist in designing of new menu choices based on seasonal ingredients Be knowledgeable of daily business and menu availability Fully run the kitchen on Head Chef and or Senior Souss days off and holidays Assist in ordering stock, preparing staff rotas and all necessary paperwork pertaining to the kitchen function Day to day management of kitchen team You will play a key role in menu development in collaboration with the Head Chef Skills and Specifications: Experience in team management and be able to demonstrate good leadership skills Have at least 2 years previous experience as a Sous chef preferably within a formal or fine dining environment as well as banqueting service Build effective and constructive relationships and work collaboratively with others in pursuit of team goals Experience in catering for up to 380 covers for celebrations, weddings and meetings Communicate clearly with good verbal and written standards of English Able to work effectively under pressure and thrive in a challenging environment To be passionate about cooking and presenting food to a very high standard EDUCATION & QUALIFICATIONS: 5 GCSE grade A-C including maths and English or equivalent Qualified to a minimum of NVQ Level 2 Other relevant professional qualification (food & beverage related) Food hygiene and appropriate HS&E & First Aid accreditation/certification TPBN1_UKCT