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Resident Liaison Officer | Croydon | SHDF Retrofit Project Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Social Housing – Planned Maintenance | £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Croydon. This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Croydon (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday – Friday, 8:00 am – 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO, you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Croydon is essential. Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. xrnqpay IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives. We are seeking an outstanding individual to lead our property investment and sustainability function. This pivotal role involves managing a high-performing team responsible for delivering investment programmes and sustainability initiatives across our property portfolio. A key focus will be ensuring the effective collection and use of asset data to enable informed decision-making and drive innovative approaches to property management. Strong leadership will be essential in engaging residents, improving the efficiency of homes, and delivering complex investment and regeneration projects on time, within budget, and to the highest standards. The position involves inspiring and motivating the team while fostering a culture of collaboration and continuous improvement. Oversight of asset intelligence and its collection, storage, and reporting will be critical to maintaining compliance with regulatory requirements and supporting the delivery of the Asset Management Strategy. The role also encompasses developing and implementing strategies for property investment and sustainability, including achieving Net Zero carbon targets. Managing procurement and contractor relationships to ensure robust performance and value for money will be a core responsibility, alongside acting as a subject matter expert in asset management, building safety, and energy efficiency. Resident and stakeholder engagement will remain vital, ensuring investment priorities reflect their needs. To succeed, you will bring significant experience in property and sustainability strategy within the social housing sector, alongside strong commercial acumen and risk management skills. You will be an effective leader and communicator, able to influence and negotiate at all levels. A relevant degree or professional qualifications such as CIOB or RICS membership are desirable. If you are committed to leading a busy team in a fast-paced environment by ensuring the delivery of excellent customer service and enjoy working with customers and contractors, this role could be the perfect fit for you. The role requires travel between different sites, making a driving licence and access to a vehicle or effective use of public transport essential. Job Purpose Manage, create and evolve a high performing property investment and sustainability team. Ensure we continually evolve and innovate our collection and use of information and data associated with our properties and their surrounding spaces. Engage our residents in shaping and delivering timely investment programmes, improving the efficiency of our homes, and managing complex investment and regeneration projects in a customer-centric manner. We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences. We reserve the right to close the advert at any time. TPBN1_UKTJ

A local government authority in Oxford is seeking an experienced project manager to lead capital projects focused on climate action and housing quality.