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Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded professionals with a passion for ServiceNow, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. Role Overview This role would suit someone who has a passion for technology and enjoys working with our internal team and our customers to develop solutions to a wide variety of business problems. You are a real ServiceNow enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience. We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too. • No-one is above making the tea or watering the plants., • Do the right thing by the customer. Always., • No room for egos, politics or gossip., • We're a team. Take pride in sharing what you know., • If you see something that needs doing, roll up your sleeves and get it done., • Remember, at some point, you did something for the first time. Required skills and experience: You do not need to meet every single criteria below to apply, please submit your CV if you think you'd be a good fit for the role. • Experience of performing a technical role within the ServiceNow eco-system, • Experience of administrating one or more ServiceNow instances, • Experience in configuring, customising and creating integrations on the ServiceNow platform are desirable, • A track record of delivering quality work to defined timescales to different stakeholders, • Good communicator and approachable with good written English skills, • Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions, • Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow, • Knowledge of multiple ServiceNow applications across the platform - ITSM and more, • Understanding of Service Management best practice - ITIL, • Adept and providing and delivering feedback, • Delivering work using agile methodologies, • Able to take responsibility for own learning and demonstrate examples where this has been done, • ServiceNow CSA certification would be beneficial, but is not essential Key Responsibilities • Delivering solutions which contain high quality ServiceNow code and development, • Ensuring your work delivered adheres to industry and UP3 best practice standards, • Devising and scoping solutions to customer requirements, • Work closely with engagement managers and customers to deliver in an agile methodology, • Providing functional and technical skills to document and configure customer requirements, • Delivering high quality ServiceNow code and customisation, • Maintaining a high level of documentation for coding/customisation, • Devising solutions to predicted problems and evaluating options, • Combining all elements of the ServiceNow design and testing its performance, • Increasing application operating efficiency and adapting to new requirements as required, • Assisting with system testing and UAT, • Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow, • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio, • Sharing of best practices and knowledge with colleagues, • Where required perform demonstrations of work developed What's in it for you? • Career development and progression – we invest in our people and actively promote from within., • Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016., • Amazing customers and a best-in-class solution., • Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role, • London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits – highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. • Excellent Bupa health insurance and Bupa level 3 dental cover, • 25 days holiday increasing based on length of service, • Company pension (after 3 months’ service), • A Death-in-Service Life Insurance policy which would pay out 4X your salary, • Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt

Business Intelligence / Data Analyst Full-time, Permanent MUST be UK based, sponsorship is NOT available Do you love transforming data into powerful insights that drive real business decisions? We’re looking for a Business Intelligence / Data Analyst who thrives on solving problems, creating impact, and bringing data to life through innovative reporting and analysis. What you’ll be doing: • Partnering with teams to understand business needs and turning them into meaningful BI solutions, • Designing and building reports, dashboards, and data models that tell a clear story, • Developing efficient ETL processes and ensuring data accuracy and integrity, • Owning projects from start to finish with the freedom to innovate and improve, • Supporting colleagues with insights, guidance, and user-friendly reports, • Staying curious and exploring new tools, methods, and ideas to keep our data strategy moving forward What we’re looking for: • Strong SQL skills and hands-on experience with Microsoft SQL Server BI tools, • Experience building dashboards in Power BI, Tableau, or similar platforms, • Confidence working with relational databases and ETL processes, • Excellent Excel and data manipulation ability, • Clear communicator who enjoys working with stakeholders and translating needs into solutions, • Previous experience in a BI, MIS, or data-focused role Bonus skills (not essential): • Knowledge of data warehousing principles and architecture, • Familiarity with Agile ways of working This is a fantastic opportunity to take ownership of exciting projects, work with the latest BI tools, and help shape the way we use data across the business. For more information click to apply or get in touch via email:

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in Europe, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose • To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s, • To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia, • To contribute to ad hoc projects and regularly provide status update reports to management., • Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd / 3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls • Acting as first point of contact for all inbound customer calls and emails., • Walking customers through the case management process and fulfil customer requests for information., • Resolving technical issues over the phone wherever possible., • Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams., • Utilising excellent customer service skills to keep customers updated on their open cases and exceed customers’ expectations on aftersales care. Outbound Service Calls • Responding to all submitted Fault Report Forms., • Following up with customers, providing feedback and seeing problems through to resolution., • Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging • Logging all incoming calls and emails., • Tracking of all Fault Report Forms, including hardware, software, and internal IT., • Escalating service issue to the Support Team Leader., • Tracking, routing, and redirecting problems to correct resources., • Updating customer data and producing activity reports., • Producing management reports which provide a clear view of the volume and support desk trends., • Arranging RMA collections and returns via company appointed courier Continuous Improvement • Working with Support Team Leader to create, document and maintain knowledge base., • Recommending procedure modifications or improvements., • Preserving and growing your knowledge of support procedures, products, and services., • Logging all incoming calls and emails. Qualifications, Skills, and Experience Essential • One year’s experience in external customer support desk/call centre or similar environment., • Experience of using call/incident/CRM logging systems e.g. salesforce.com, • Good appreciation of and interest in technology., • Competent Excel user., • Working knowledge of support desk software., • ITIL Foundation., • Excellent customer service skills. Desirable • Empathetic telephone manner., • Methodical approach with high attention to detail., • Ability to analyse, prioritise and correctly triage service requests., • Strong verbal communication skills. NVPP3 with SC Cleared Police Vetting is essential for this role

At Flexera, the TI Platform is transforming into a leading, data-driven ecosystem that empowers customers and partners through innovative, usage-based solutions. Our mission is to deliver unparalleled value by leveraging advanced data strategies and AI/ML capabilities, focusing on IT asset management. We are seeking a visionary Principal Product Manager to shape and execute our data and AI/ML strategy, driving the platform’s 2026 objectives. Role Overview The Principal Product Manager, Data and AI/ML Strategy, will lead the development and execution of the TI Platform’s data strategy and AI/ML initiatives. This role will define how data drives value-added services, usage-based pricing, and cost alignment while advancing analytics and AI/ML capabilities to solve customer and partner challenges. Collaborating with cross-functional teams, including engineering, marketing, and GTM functions, you will prioritize investments and ensure the platform delivers differentiated, scalable solutions for customer use cases. Responsibilities • Define Data Strategy: Develop and refine a comprehensive data strategy that supports usage-based pricing, cost alignment, data correlation, aligning with 2026 objectives., • Lead AI/ML Initiatives: Drive the integration of AI/ML capabilities (e.g., predictive analytics, usage pattern optimization) to enhance platform features, focusing on customer and partner pain points., • Prioritize Investments: Collaborate with key customers and partners, product leaders, and engineering to prioritize data and AI/ML investments, ensuring alignment with customer needs and platform scalability., • Drive Usage-Based Models: Design and validate usage-based pricing and cost frameworks, leveraging data insights to achieve metrics like 25% revenue from usage-based models and 85% pricing fairness satisfaction by Q4 2026., • Enhance Customer and Partner Enablement: Develop tools and features (e.g., real-time analytics, AI-driven insights) to empower customers and partners., • Shape Branding and Positioning: Partner with marketing to position new data and AI/ML capabilities, achieving 85% positioning clarity and 40% feature-specific brand association by Q3 2026., • Lead Cross-Functional Collaboration: Work with engineering, data science, and field teams to deliver scalable solutions, ensuring data-driven decision-making and operational efficiency., • Measure and Iterate: Define and track KPIs (e.g., 90% accuracy in usage pattern identification, 20% efficiency improvement) to validate strategy effectiveness and iterate based on feedback. Qualifications • Experience: 8+ years of product management experience, with at least 3 years in a senior or principal role leading data or AI/ML-driven products., • Proven track record in building data platforms, usage-based pricing models, or AI/ML solutions in a SaaS, cloud, or enterprise technology environment., • Experience with Containers, VMs, or SaaS inventory management solutions is a plus., • Technical Skills: Deep understanding of data architectures, analytics, and AI/ML technologies (e.g., machine learning models, data pipelines, cloud infrastructure)., • Familiarity with usage-based pricing frameworks and cost optimization in cloud environments., • Strategic Vision: Ability to translate customer needs into a cohesive data and AI/ML strategy, aligning with business goals and market trends., • Collaboration: Strong stakeholder management skills, with experience engaging customer advisory boards, engineering teams, and marketing to drive consensus and outcomes., • Analytical Mindset: Proficiency in defining and measuring KPIs, leveraging data to drive product decisions and validate strategies., • Communication: Exceptional ability to articulate complex technical concepts to diverse audiences, including executives, customers, and technical teams., • Education: Bachelor’s degree in Computer Science, Data Science, Business, or a related field; MBA or advanced degree preferred. Why Join Us? • Be a key driver in transforming the TI Platform into a world-class, data-driven ecosystem., • Collaborate with innovative teams and high-profile customers to shape industry-leading solutions

Position Summary: We are seeking a highly organised and results-oriented Head of People to drive the development of our team, help to foster the culture and make us the best place to work at. We truly believe that to make customers happy we need to make our team happy first. You will work directly with Founders with a primary focus around (1) establishing HR processes: everything from standardisation of Employment Agreements, to transparent processes around vacations, sick leaves, etc (2) developing company’s culture by merging two worlds: tech world and property world together so they act as one team, and (3) take an active role in acquired agencies transformation, integration into the Dwelly family, including cultural integration, reskilling and upskilling (if required), etc. You will be able to leverage external specialised support and build an in-house team at some point of time. What is Dwelly: Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. Key Responsibilities: 1.Establishing HR processes (admin HR) • Introduce HR IS (compatible with ATS, with performance management, L&D tool) for basic tracking of key data: employees, start dates, org structure, compensation, and any other necessary personal information, • Standard policies and processes: onboarding, offboarding, vacations, sick leaves, • Standardise practices across all acquired agencies, • Across both HQ and agency levels, • Develop and run 360 feedback reviews every 6 months. Design it across key 3 streams: performance, skillset sufficiency, values fit, • Co-develop with Business leaders and harmonise across the group all career trajectories and grades within the functions. Introduce the skillset map per functional skillset per role, • Communications and consistency of messages alignment, • Upskilling and reskilling process as part of full integration, • Solve the most important task: help founders to bring the tech and property world together united around the same goals., • Improve company-wide calls to boost engagement, • Develop company wide and local events framework, • Make sure everyone in the team is proud to be a Dwell-er, • Find the right balance between emotions from being part of Dwelly and necessity to build a high-performing team. We are not big fans of family cultures, but at the same time, even high-performing teams should be cool and people should have fun playing together in this professional sport we are in. Qualifications: • Experience: 8+ years in HR Generalist/Sr HR BP in total, at least 2 years in Head of People role in a tech company with 250+ employees., • Skills: Exceptionally organised and detail-oriented; Exceptional people skills to communicate to different stakeholders and feel everyone in the room; Well-developed eye on A-players., • Team management: From being a hands-on Talent person to being able to establish a scalable team and processes to support a growing organisation (potentially an international expansion) across all three main responsibilities, • In step with recent technology advancements: utilise ChatGPT daily for document analysis, drafting (i.e. claims, etc), • Highly commercial acumen: we don’t try to build La-la land, we build high performing teams that deliver growth and shareholders value. Preferred Background: • Experience in fast growing tech businesses is must, • Experience in high-performing teams is also must: Talent vertical in Big3 consulting or IB would be a plus What is it like being a Dwell-er Feel free to check out ___. That’s about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. • Customer obsession rather than competitive focus, • Passion for invention, • Operational excellence, • Long-term thinking Compensation & Benefits: Competitive salary with the potential for performance-based equity options, recognising exceptional contributions to our integration success.

Ennogen, founded in 2011, is a fast-growing international pharmaceutical and medical device company with a focus on reinvigorating heritage brands to meet under-served clinical need. At the core of everything we do is our purpose to improve the lives of our patient communities around the world. In this role, you will be a part of Ennogen's Business Development team, who are central to Ennogen's operations. As part of this collaborative and fast-paced team, you will be contributing to decisions that shape the future of Ennogen, whether through strategic marketing to drive sales or through utilising data analysis techniques to help identify market trends for current and future products. Job Purpose: • To play a supportive role in Ennogen's Business Development team in market research and data analysis, • At the core of what we do is creating accurate data and unique insights in an efficient manner to accelerate the decision making process. Key Responsibilities: • Market Research and Data Analysis – utilising databases such as PCA data, Scriptmap, IQVIA to develop accurate product reports and to predict forecasting, • Identify and manage relevant events related to wound-care and pharma products, • To create and execute marketing strategies for key products within the business to drive sales, • Use advanced Data Analysis skills to accurately forecast product performance against competitors, • Understand individual country marketing regulations as per ABPI or industry standards, • Aid the team in developing and executing Business Strategy, • Providing occasional administrative support amongst other responsibilities Key Competencies: • Ability to make effective and persuasive presentations, demonstrating good attention to detail and industry knowledge, • Effective time management, • Advanced knowledge in Microsoft Excel, Powerpoint and Word, • Efficient Data Entry and Analysis Capabilities Qualifications: • Degree level education in Pharmacy, Chemistry, Microbiology, Business Management or Engineering, • Previous experience in data analysis Pay Range: • £35k - £40k + Benefits

Data Analyst Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. The Outcome 93% of graduates secure data analyst roles within 3 months. Starting salaries: 28,000 38,000 Who This Is For The programme is completely beginner friendly, so no experience needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in data? Limited spaces available. Apply now for the next available cohort.