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  • IT Support Analyst
    IT Support Analyst
    11 hours ago
    £32000–£38000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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  • Management Consultant
    Management Consultant
    2 months ago
    £50000–£55000 yearly
    Full-time
    Borehamwood

    The role involves analysing business operations, identifying strategic and operational improvements, assessing risks, and advising management teams to enhance performance, efficiency, and profitability. The position requires strong analytical, communication, and problem-solving skills to develop solutions that align with organisational goals and regulatory frameworks. Key Responsibilities: • Business Analysis & Strategy Development:, • Analyse organisational structures, business models, and workflows to identify areas for improvement., • Develop business cases, feasibility studies, and process re-engineering plans., • Provide recommendations to optimise performance, reduce costs, and enhance productivity., • Consultancy & Advisory Services:, • Advise senior management on corporate strategy, policy, and operational issues., • Support the implementation of change initiatives, including digital transformation, restructuring, and mergers., • Deliver insights on best practices, governance frameworks, and performance management systems., • Risk Management & Compliance:, • Identify and assess financial, operational, and strategic risks affecting the organisation., • Develop risk mitigation frameworks and contingency strategies., • Ensure compliance with relevant standards, regulations, and corporate policies., • Project Management & Delivery:, • Define project scope, objectives, and deliverables in alignment with business needs., • Coordinate with cross-functional teams to ensure timely project execution., • Monitor and report on project progress and outcomes to stakeholders., • Data Analysis & Reporting:, • Conduct market research and data analysis to support decision-making., • Prepare business performance reports and dashboards., • Present findings and strategic recommendations to management or clients., • Key Skills and Competencies:, • Strong analytical and problem-solving abilities., • Excellent communication, presentation, and interpersonal skills., • Proficiency in data analysis tools and business intelligence software., • Knowledge of risk management principles and frameworks., • Strategic thinking and business acumen., • Project management and change management experience., • Understanding of relevant regulations, governance, and compliance requirements.

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