IT Vendor Manager
hace 20 días
Reading
A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams. Key Responsibilities • Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met., • Lead service review meetings, escalate issues, and drive timely resolutions., • Maintain vendor scorecards and dashboards, spotting trends and service gaps early., • Ensure contracts, invoices, and compliance requirements are adhered to., • Coordinate vendor-driven changes, safeguarding business continuity., • Translate technical performance data into clear insights for stakeholders., • Champion continuous improvement initiatives to enhance efficiency and value., • 3-5 years' experience in IT vendor management, service delivery, or IT operations., • Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing)., • Proven ability to manage SLAs/KPIs and lead structured service reviews., • ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge., • Excellent c...