2nd Line IT Engineer (Fixed Term)
9 days ago
Bishop's Stortford
Salary: £29,000 - 39,000 per year • Experience providing 2nd line IT support and handling escalated incidents and service requests., • Strong troubleshooting skills across hardware, software, and networking issues., • Hands-on experience with Microsoft 365, Azure, Entra ID, Intune, and networking equipment such as Meraki, Fortinet, and Cisco., • Ability to support and guide 1st Line IT Engineers., • Experience with ticketing and ITSM systems, including HaloITSM., • Ability to support starter and leaver processes, including building and configuring hardware and managing accounts., • Experience creating and maintaining technical documentation., • Willingness to provide on-call support on a shift rota for P1 incidents 24/7., • Take ownership of complex incidents and service requests escalated from 1st line., • Support colleagues and external clients using Evolve, our in-house body shop system., • Support and guide our 1st Line IT Engineers., • Handle incoming calls and tickets day to day., • Resolve escalated tickets within HaloITSM, our ticketing system., • Provide advanced troubleshooting across hardware, software, and networking issues on a wide range of platforms., • Support the starter and leaver process, including building and configuring hardware, setting up accounts, and managing returns., • Assist with the installation, configuration, and ongoing support of IT systems., • Provide on-call support on a shift rota, covering P1 incidents 24/7., • Create and maintain documentation to ensure consistency across the team., • Work as an active member of the Solus Service Desk team, learning and collaborating with others., • Lead on escalations and help shape our documentation, processes, and service as we grow., • Azure, • Cisco, • Hardware, • Support, • ITSM, • Microsoft 365, • Office 365, • Cloud We are looking for a talented and proactive 2nd Line IT Engineer to join our team on a 6-month fixed-term contract. This is a fantastic opportunity to play a central role in a complex and exciting business integration programme, supporting the merging of systems, processes, and technologies across multiple sites. You will work as part of a collaborative IT team, helping deliver critical integration activities and ensuring colleagues experience a seamless transition during a significant period of change. We are Solus, owned by Aviva, one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. • competitive salary, • bonus opportunity, • company pension scheme, • 33 days holiday including bank holidays, • the option to buy or sell up to 5 days, • discounts on Aviva products and other retailers, • the Aviva Save As You Earn scheme, • supportive parental and carers leave policies, • wellbeing support including Group Income Protection and 24/7 GP access We value inclusivity and welcome all applicants. last updated 36 week of 2026 #J-18808-Ljbffr