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  • Pastry Chef de Partie
    Pastry Chef de Partie
    6 days ago
    £17.21–£19.21 hourly
    Full-time
    London

    The Wolseley is an all-day café-restaurant, serving a wide variety of British and European classics. The Wolseley opened its doors on Piccadilly in 2003 and has since earned its reputation as one of London's most respected restaurants. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Please note that this position includes shifts that vary between morning, day-time and evening shifts. Why work with us as a Pastry Chef de Partie? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of Pastry Chef de Partie: • Train and supervise Pastry Demi and Commis Chefs, fostering a collaborative and efficient working environment., • Oversee and manage a designated pastry station, ensuring the consistent preparation and delivery of pastries, desserts, and baked goods., • Prepare and serve classic European patisserie, using quality ingredients, adhering to recipes, specifications and standards. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

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  • Sous Chef
    Sous Chef
    7 days ago
    Full-time
    London

    Our story Back in 2019 in Paris, two friends, Charles and Victor, opened a brasserie together - the kind of place Parisians disappear into for a 3-hour lunch. They called it La Nouvelle Garde: a promise to eat and drink the French way, done properly, 100% homemade, cooked from scratch from the highest quality seasonal ingredients. They served classic French dishes prepared with care, generosity and excellence in beautiful, relaxed spaces full of energy. Guests loved it! So they opened another one, and then another one. And 9 brasseries later, it was finally time to bring it to London. In July 2026, in Sloane Square, Brasserie Olivia was born. This is just the beginning of our London story, and we'd love you to help write the next chapter. The role As a Sous Che f, you'll play a key role in leading our kitchen and BOH team. You'll be the right hand to the Head Chef, playing a key role in leading the day-to-day kitchen operation. You'll oversee every aspect of the kitchen, from service and team performance to stock, food cost, quality and standards. You'll lead by example, support the development of the team and ensure the kitchen operates efficiently, consistently and to the highest standard every day. What success looks like • You'll lead a well-organised kitchen where every service runs smoothly and every chef and KPs know what to do., • You'll ensure every dish is prepared, plated and served to the highest standard, every time., • You'll oversee all kitchen sections, ensuring consistency, quality and collaboration across the team., • You'll maintain exceptional food safety, cleanliness and operational standards throughout the kitchen., • You'll coach, develop and inspire your team, creating a positive culture where people can perform at their best., • You'll manage stock, deliveries and supplier relationships, ensuring the kitchen is organised and ready for service., • You'll minimise waste, protect food cost and contribute to the commercial performance of the business., • You'll work closely with the Head Chef to continuously improve the way the kitchen operates. What you'll bring • You're already working as a Sous Chef, or you're an experienced Junior Sous Chef ready for the next step., • You're confident leading a high-performing kitchen and supporting multiple sections at the same time., • You have strong leadership skills and know how to coach, motivate and develop a team., • You have excellent knowledge of food preparation, cooking techniques, food safety and kitchen operations., • You're organised, commercially aware and confident managing stock, food cost and kitchen performance., • You lead by example, communicate clearly and take pride in delivering exceptional food and an outstanding guest experience. What we offer: • Annual salary from £45,000 (inclusive of Tronc), • 50% discount across all Nouvelle Garde restaurants., • A freshly prepared staff meal on every shift., • Employee benefits platform (Hospitality Rewards), • The opportunity to join a brand-new restaurant at the beginning of its journey and make a genuine impact from day one., • The chance to help shape a high-performing kitchen team and culture from the early stages., • Real opportunities for career progression as the business grows, with future restaurant openings already planned., • The opportunity to work with the best UK suppliers and quality ingredients in a kitchen that prepares everything from scratch and takes pride in exceptional food., • A supportive management team that values high standards, teamwork and continuous development. La Nouvelle Garde is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. Please note you must have a right to work in the UK.

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  • BBQ Commis or Demi Chef de Partie - Duck
    BBQ Commis or Demi Chef de Partie - Duck
    8 days ago
    £14.1 hourly
    Full-time
    London

    BBQ Commis or Demi Chef de Partie – Duck | Shanghai Me We’re looking for a passionate and motivated BBQ Commis or Demi Chef de Partie specialising in Duck to join the kitchen at Shanghai Me, a luxury Asian restaurant delivering bold flavours, exceptional produce, and high-energy dining. You’ll work alongside an experienced kitchen brigade, developing your skills in traditional Asian BBQ techniques while contributing to a fast-paced, high-standard environment. What You’ll Do: • Assist with the preparation and cooking of Chinese BBQ duck and other BBQ dishes, • Support the BBQ Chef de Partie with preparation, cooking, and presentation, • Maintain consistent quality, flavour, and presentation throughout service, • Keep your section clean, organised, and fully prepared for service, • Follow food safety, hygiene, and HACCP standards, • Support the wider kitchen team with prep, stock rotation, and daily routines What We’re Looking For: • Previous experience in a busy Asian or Chinese kitchen (minimum 1–2 years preferred), • Previous experience with Chinese BBQ or duck preparation is highly desirable, • Passion for Asian cuisine and a genuine desire to develop your skills, • Strong attention to detail and commitment to quality, • Positive, reliable, and hardworking attitude, • Ability to work efficiently as part of a fast-paced kitchen brigade, • Eligible to work in the UK What We Offer: • £14.10 per hour + tips, • Staff meals on duty, • Career progression within a leading international hospitality group, • Training and development opportunities, • Vibrant, high-energy working environment Ready to take your BBQ skills to the next level? It is essential that you are eligible to live and work in the UK as sponsorship is not available for this role.

    No experience
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  • Chef de Partie
    Chef de Partie
    13 days ago
    £13.5–£16 hourly
    Part-time
    London

    ALL ROADS – BRIXTONModern comfort. Built on community.NEWLY OPENED MAY 2026 – HIRING NOW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’re opening our first neighbourhood restaurant in Brixton.The food matters. Good ingredients, cooked properly. Thought out plates that actually hit. No frills. Just real food, done well, in a space that feels like home. Director led, on the ground and in service.We’re looking for a Chef ready to step up and grow with us. GETTING STRAIGHT TO IT This role is for someone who genuinely cares about food. You may not already be a ‘Lead Chef' but you will be ready to confidently step into your own! You’re curious, thoughtful and always looking to push further. Eager to learn more, but also ready to share what you know.You should be confident enough to speak up, contribute ideas and help shape the kitchen, while working with respect for others and their contributions. You take pride in the details and want to cook food that actually means something.We’re building a strong, collaborative kitchen and want people who are part of that. WHAT’S ALL YOU-⁠ ⁠Running sections and supporting the pass-⁠ ⁠Prep planning, organisation and consistency-⁠ ⁠Supporting ordering, stock control and minimising waste-⁠ Support in ⁠training and developing junior chefs-⁠ ⁠Maintaining high standards of cleanliness and food safety-⁠ ⁠Working closely with the founders on menu development-⁠ ⁠Managing service flow and stepping up to lead when needed WHAT’S GOOD HERE-⁠ ⁠Fair rotas, planned ahead-⁠ ⁠Balanced schedules that make sense-⁠ ⁠Proper breaks, always-⁠ ⁠30% off food + wine-⁠ ⁠First drink on us-⁠ ⁠Tronc shared properly + surplus redistributed-⁠ ⁠Occasional team perks-⁠ ⁠Proper family meal every shift-⁠ ⁠Cost price meat + wine-⁠ ⁠Staff socials — time with your team-⁠ ⁠Your birthday off-⁠ ⁠Clear structure and expectations-⁠ ⁠Real development with the founders-⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. Looking forward to hearing who you are and why you want in. If you’re right, we’ll move quick. Speak soon,M&P

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  • Sous Chef - Italian Cuisine
    Sous Chef - Italian Cuisine
    21 days ago
    £40000–£43000 yearly
    Full-time
    London

    Sous Chef – Full-Time La Mia Mamma – Notting Hill (W11 2ES), Chelsea (SW3 5EL & SW10 9HY), Battersea (SW11 1NP) La Mia Mamma is more than just a restaurant – it’s an authentic culinary journey that celebrates the rich and diverse flavours of Italy’s regions. Each of our restaurants offers a rotating menu curated and cooked by real Italian mammas flown in from across Italy, bringing regional dishes to life in the heart of London. We are currently looking for a passionate and experienced Sous Chef to join one of our vibrant and growing teams. If you have a strong background in regional Italian cuisine, thrive in a fast-paced environment, and enjoy leading a kitchen team, we’d love to hear from you. What We’re Looking For: • Proven experience as a Sous Chef in high-volume, quality-driven kitchens, • Solid knowledge of Italian regional cuisine, • Ability to follow and replicate authentic recipes and specifications, • Strong leadership and communication skills, • High standards of cleanliness, organisation, and consistency, • Right to work in the UK (essential) Key Responsibilities: • Support and lead the kitchen team to deliver consistent, high-quality dishes, • Follow La Mia Mamma’s recipes, portioning, and presentation guidelines, • Maintain a clean and safe kitchen in line with hygiene regulations, • Manage daily kitchen operations and assist the Head Chef in team supervision, • Oversee deliveries, stock rotation, and portion control, • Contribute to training and mentoring junior chefs, • Ensure all cleaning schedules and maintenance routines are carried out What We Offer: • £40,000 – £43,000 per year (including service charge), • A supportive, people-focused team with real growth opportunities, • The chance to work in a truly unique Italian concept, • Access to authentic Italian products and menus that change regionally, • A dynamic environment where food, culture, and family come together If you are ready to take the next step in your career with a restaurant that values tradition, quality, and genuine passion for Italian food – apply now!

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  • Commis Chef ROVI by Ottolenghi
    Commis Chef ROVI by Ottolenghi
    22 days ago
    £15.41 hourly
    Full-time
    London

    At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. ROVI is Ottolenghi's flagship restaurant on Wells Street, celebrating vegetables and live-fire cooking in a way that is entirely our own. Since opening in 2019, ROVI has established itself as one of London's most exciting and progressive dining destinations. What you’ll do • Assist with food preparation and cooking under the direction of senior chefs., • Maintain the cleanliness and organisation of your workstation., • Follow food safety and hygiene guidelines at all times., • Support stock rotation and correct storage procedures., • Take initiative to learn new skills and improve your cookery knowledge., • Contribute positively to the kitchen team culture. What we’re looking for • Some experience in a professional kitchen environment, or culinary training., • A genuine passion for food and hospitality., • A willingness to learn and develop within the role. Key skills • A proactive and enthusiastic approach to learning., • Good attention to detail and a thorough, careful work ethic., • A positive, team-spirited attitude., • Strong communication and interpersonal skills., • Well-organised with excellent attention to detail., • Comfortable using relevant IT systems., • Ability to multitask and problem-solve in a fast-paced environment., • Calm under pressure with a solution-focused mindset., • A genuine passion for food and culinary arts and continuous improvement. What’s in it for you? • 28 days annual leave per year, inclusive of bank holidays, • Delicious Ottolenghi staff meals on shift and generous staff discount, • Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts, • Refer a Friend Bonus: £500 for each successful referral, • Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses, • A warm, inclusive working culture where individuality, growth, and creativity are celebrated, • Enhanced Parental Pay after two years’ service, • A special birthday treat to celebrate your day, • Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen, • A collaborative and creative environment where your ideas are valued If you care about great food, great people, and doing things properly, we'd love to hear from you.

    Immediate start!
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  • Senior Nail Technician - London/Full Time
    Senior Nail Technician - London/Full Time
    1 month ago
    £15.25–£16.5 hourly
    Part-time
    London

    We have been East London’s go-to nail salon since 2017. Our mission is to create a fun salon environment while delivering exceptional treatments, trend-forward nail art and the best customer experience. Our studios in Shoreditch and Dalston are hubs for self-care, creativity and a place for everyone to enjoy. We offer a modern alternative to traditional training centres, with courses and workshops for everyone at our academy. We have worked with brands at London Fashion Week, as well as collaborating with brands including GANNI, Pinterest, TikTok, Spotify, and Nike. Our amazing benefits include: • Starting hourly rate £15.25 per hour, • Earn up to £50 per hour on events, • Tips keep all your tips!, • Holiday on us - receive an extra day paid holiday on your annual allowance for every whole year you have been with Shoreditch Nails, • Employee Discount 75% discount on treatments, • Friends & Family Discount 20% discount for friends and family, • Weekly snack budget each week your manager receives a budget to spend on treats for the team, • Monthly Content Competition be in with the chance to win a £10 voucher each month for creating the best content, • Quarterly Content Competition be in with the chance to win a £100 voucher of your choice each quarter for creating the best content, • Birthday Gift receive a £20 gift on your birthday!, • Nail Art Workshops - Attend our Nail Art Workshops for free, taught by industry experts. Responsibilities: • Deliver manicures and pedicures, the Shoreditch Nails way!, • Perform Nail Art, BIAB, e-file and infill treatments, • Ensure the customer journey is exceptional at all times, • Stay informed about current nail trends and techniques, • Help support and mentor junior team members Requirements and qualifications: • NVQ Level 2 in Beauty Therapy / Nail Technology or an equivalent qualification, • Previous experience as a Nail Technician or a similar role, • Weekend availability required. Benefits: • Additional leave, • Casual dress, • Company events, • Employee discount Experience: • Nail Tech: 2 years (preferred) Language: • English (required) Licence/Certification: • NVQ Level 2 or equivalent (preferred) Work Location: In person

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  • Chef de Partie Ottolenghi Marylebone
    Chef de Partie Ottolenghi Marylebone
    1 month ago
    £14.7 hourly
    Full-time
    London

    What you’ll do • Take full responsibility for your section throughout service., • Prepare and cook dishes to Ottolenghi standards with precision and consistency., • Supervise and support junior chefs and kitchen assistants on your section., • Maintain excellent food safety, hygiene, and allergen-management standards., • Manage stock, including ordering and rotation., • Communicate clearly with the wider kitchen team and management., • Help create a positive, professional, clean, safe, and organised working environment. What we’re looking for • At least one year of experience as a Chef de Partie, or strong experience as a Demi Chef de Partie, in a quality kitchen., • A solid understanding of food hygiene regulations and allergen management., • Strong technical cookery skills and excellent attention to detail., • A genuine enthusiasm for food, culinary craft, and continuous development., • A calm, focused, positive, and team-oriented approach., • Strong communication, organisation, multitasking, and problem-solving skills., • Confidence using relevant IT systems and working effectively in a fast-paced environment. What’s in it for you? • 28 days’ annual leave per year, inclusive of bank holidays., • Staff meals on shift and a generous staff discount., • Health and wellbeing support through the HSF healthcare plan, including dental, optical, physiotherapy, a 24/7 GP helpline, and access to Perkbox discounts., • A £500 Refer a Friend Bonus for each successful referral., • Learning and development opportunities, including management coaching, WSET wine training, Chef’s Academy workshops, and access to external courses., • A warm, inclusive, collaborative, and creative working culture where individuality, growth, and ideas are valued., • Enhanced parental pay after two years’ service., • A special birthday treat., • Exclusive workshops and demonstrations covering cooking, food, wine, and cocktails.

    Immediate start!
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  • Senior / Sous Chef
    Senior / Sous Chef
    1 month ago
    £38000–£45000 yearly
    Full-time
    London

    Full-time - London Fields / Mare Street, East London About the role We are building a new kind of hospitality space in Hackney. A curated kitchen and bar programme where chefs, bartenders and collaborators take over the space for short residencies, events and experiences. The concept is designed to constantly evolve, with a changing calendar of pop ups, dinners, tastings, private hires and social events. We are looking for a Sous Chef to help lead the kitchen and food programme day to day. This is not a traditional Sous Chef role. The right person will help run the kitchen during our in-house food programme while also working closely alongside a rotating line-up of chefs and collaborators during residencies and events. This is an exciting opportunity to be part of opening a new concept from the ground up while learning from different personalities, styles and approaches across the industry. The role will work in close partnership with our Group Head Chef to shape and execute the food offering outside of collaborations, while helping maintain consistency, standards and operational excellence across a constantly evolving programme. This role will be central to the identity and rhythm of the space. We are looking for someone who is organised, ambitious, adaptable and genuinely excited by food, hospitality and creative collaboration. About the space The venue is an intimate, industrial kitchen and bar in Mare Street, with a large open kitchen and counter seating at its heart. It is designed as a platform for rotating chefs, drinks-led experiences and social hospitality. The space is curated and operated by us. While the concepts may change, the guest experience, standards and overall feel of the venue remain consistent. The Sous Chef will play a key role in protecting those standards while helping the kitchen remain flexible, creative and well executed. What you’ll be responsible for Kitchen operations and service • Support the day-to-day running of the kitchen and lead services when required, • Work closely with the Group Head Chef to deliver the venue’s core food programme outside of collaborations and residencies, • Take ownership of kitchen organisation, prep systems, cleanliness and service flow, • Help ensure consistency, quality and strong execution across changing menus and concepts, • Support the setup and operational execution of guest chef residencies, takeovers and collaborative events, • Maintain calm and effective communication during busy services and fast-paced event nights Collaborations and events • Work alongside visiting chefs and collaborators during residencies and events, • Help support transitions between different kitchen concepts, menus and styles of service, • Assist with kitchen setup, prep coordination and operational readiness for events and takeovers, • Help ensure collaborators are supported operationally while maintaining the standards of the venue, • Contribute ideas and feedback to improve the overall guest and kitchen experience across the programme Team leadership and development • Support and mentor junior kitchen team members, • Help coach and develop a positive, accountable and professional kitchen culture, • Lead by example during prep and service with strong standards and attention to detail, • Support training and onboarding as the team grows Health, safety and compliance • Take ownership of kitchen health and safety standards, • Ensure the kitchen consistently operates in line with food safety and hygiene requirements, • Maintain strong systems around cleanliness, storage, labelling and HACCP procedures, • Help monitor stock rotation, wastage and kitchen organisation to maintain efficient operations, • Identify operational risks early and proactively solve problems before they affect service What we’re looking for We are looking for someone with strong kitchen fundamentals who is excited by the idea of helping build something new and working in a constantly evolving environment. You likely have: • Experience working as a Sous Chef or strong Junior Sous Chef in a quality-led restaurant, • Confidence running kitchen services and supporting day-to-day operations, • Strong understanding of kitchen organisation, prep systems and food safety, • Experience mentoring or supporting junior chefs, • A calm, solutions-focused approach during busy services, • Strong communication and organisational skills, • An interest in modern hospitality, collaborations and creative food concepts We think you’ll thrive if you are: • Excited by learning from different chefs and styles of cooking, • Comfortable working in a venue where things evolve regularly, • Adaptable, organised and proactive, • Passionate about hospitality and guest experience, • Motivated by helping build a kitchen and concept from the ground up, • Interested in being part of a creative and collaborative environment Ideal profile This role could suit someone who has worked as: • a Sous Chef looking for a more creative and varied environment, • a Junior Sous Chef ready to step into a broader leadership role, • someone excited by being part of opening and shaping a new venue from the beginning Other details • Full-time role based in Mare Street, East London, • Evening and weekend availability required, • Salary: £38,000 to £45,000 including tronc, • Opportunity to help shape a new hospitality concept from the ground up, • As the business continues to grow, there will also be opportunities for development and progression into more senior kitchen leadership roles across the wider group. About us We’re the team behind Crudo and Tiny Wine, two independent hospitality concepts we’ve built in London over the past few years. Crudo opened in 2019 and has grown into a group of restaurants built around modern Latin American food, strong atmosphere and warm, energetic service. Tiny Wine came out of our love for smaller, more intimate drinking spaces, with a big focus on personality, curation and creating a place people genuinely want to spend time in. A big part of what we’ve learnt through both brands is that people come back for more than just the food or drinks. They come back for the feeling of the place, the team behind it, and the sense that something thoughtful is being built. Rocola Studio is the next step in that. It gives us the opportunity to create a more flexible space built around a changing programme of chefs, drinks, events and collaborations. A space that can evolve constantly, while still being run with a clear point of view and strong operational standards. We’re excited by the idea of building something that feels social, current and full of life. Somewhere guests want to return to regularly, and somewhere chefs and collaborators are genuinely excited to be part of.

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  • Meetings and Events Team Leader (0 hours contract)
    Meetings and Events Team Leader (0 hours contract)
    1 month ago
    £14.89–£16 hourly
    Full-time
    London

    M&E Team Leader Opening (0hrs Contract) - Park Plaza Westminster We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team. As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations. You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations. As M&E Team Leader you will receive: • Salary: £14.89 per hour + generous service charge and great benefits, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • 50% F&B discounts at our restaurants and bars (for your whole party), • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Two free meals per day - including days off if you wish to come in, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training Operational responsibilities: • Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department, • Always ensure a warm friendly welcome to all clients, both internal and external, • Cross check service requirements with other departments such as Sales, and Planning and Kitchen, • Support the logistics team and bar team with their respective operations as and when required, • Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups etc, • First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory, • To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development., • Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction, • Hands-on approach when on duty, ready to train and assist other team members on the job when required Skills and Specifications: • Good command of English, both verbal and written, • Excellent customer service attitude, positive and charismatic with an eye for the customer, • Natural team player, able to easily connect and work with others, • Excellent attention to detail, positive and warm personality, • Flexibility and Adaptability and Energy is crucial in this role Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

    Immediate start!
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  • Operations & Customer Service Executive / Manager
    Operations & Customer Service Executive / Manager
    1 month ago
    £30000–£37000 yearly
    Full-time
    London

    Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

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