Assistant Hub Officer - Croydon - Ruskin Square
5 days ago
Croydon
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC's strategic objectives and supporting the aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach. Job description Assistant Hub Officers will be responsible for delivering Core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC. It should be noted that a variety of services are offered to customers and staff are required to be able to work flexibly and on an adhoc basis. There is an element of manual work included with the role, including manual handling, preparation of operational items, property exhibits, vehicle checks. They will provide excellent service to a range of customers, supporting investigations through activities such as: • Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data., • Procurement of essential items within associated budgets., • Developing professional stakeholder relationships with investigators to support planning and delivery., • Assisting with property and vehicles, as part of which you maybe required to drive an official vehicle for reasons such as the return of evidence, property retrieval or for vehicle maintenance / repairs., • Attendance on the Investigation Services Officer Training course is required, which may require travel with an overnight stay., • Additional travel maybe required, alongside overnight stays., • There may be a business need travel to and work from our Reading office to support our colleagues at this location., • Performing tasks suitable to the responsibilities in line with the guidance provided and referred to above., • Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI's., • Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager., • Developing a professional relationship with local investigators, case teams and other teams within IS and FIS., • This is a manual role, the ability to perform manual work is a requirement for this role, including manual handling, preparation of operational items, property exhibits, vehicle checks and driving official vehicles on a regular basis., • Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives., • Vehicle Fleet maintenance - ensuring the Vehicle Fleet is operational by undertaking vehicle checks, driving the vehicles to and from garages for repair / maintenance. Liasing with the Fleet provider., • Maintenance and assurance of operational assets., • Strong interpersonal skills, with the ability to communicate clearly both written & verbally., • An ability to pay particular attention to detail., • Strong organisational skills., • Motivated with a positive attitude through change., • Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel., • Working Together, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • Working Together, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020