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  • Application Support Lead
    Application Support Lead
    5 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Gas Engineer
    Gas Engineer
    2 months ago
    £35000–£40000 yearly
    Full-time
    London

    We are currently recruiting for a domestic gas engineer, we cover the whole of Greater London but most work is in West, South and South east London. We are based in Wimbledon. This is a fantastic opportunity to join a growing family run business. Paye and Sub-contractor roles available. With a salary paid job the following benefits apply: Company van. Fuel Card. Yearly bonus. 28 Days a year paid holiday. Private health care. Pension. Further training when necessary. Operating for over 10 years, we provide a range of services including gas, plumbing, heating, electrical, and drainage. The ideal candidate will be a fully qualified gas engineer who is experienced in boiler servicing, installation and diagnostics of heating systems and boilers, and can perform plumbing maintenance jobs when requested. References from recent, previous employers would be advantageous. Three years of experience as a gas engineer is essential. Excellent written and verbal communication skills are required for this position because you will be providing detailed reports for quotes and invoices. Hours are 8am - 6pm, Monday – Friday, but you must be flexible. Responsibilities: Installing, diagnostics and fault finding and performing repairs on boilers Install and repair underfloor heating systems Performing gas safety certificates and boiler servicing Installing heating controls and smart controls Installing and maintaining heating systems, radiators, motorised valves etc Installing and repairing leaks to toilets, basins, sinks, urinals etc Providing detailed reports Ensure customer satisfaction and safety Attending emergency gas and water leaks Must be presentable at all times Skills & Qualifications: In-date Gas Safe registration card is essential Level 2 or Higher qualification in Plumbing G3 unvented and Water Regs. Good communication and customer service skills. This is extremely important as you must be able to complete detailed job reports and speak with clients on site. It is important you are confident with clients and are able to win more work Job Types: Full-time, Permanent, part-time.

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