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At Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! Details Fixed Term Contact Luton Office x 3 days per week What You’ll Be Doing To design and deliver effective local and organisational-wide learning programs across our network. Create practical learning and development frameworks for colleagues, specifically a comprehensive induction and ongoing development programme that enhances product knowledge, customer service, compliance, and leadership capabilities. Work with subject matter experts, HR, and operational leaders to define and align on best in sector learning experiences for our colleagues. • Can facilitate building a future-focused vision of what good needs to look like., • Consolidate and align multiple stakeholder needs to align and agree the definition and scope of the problem we are trying to solve., • Act as a trusted Advisor, with the organisation and colleague impact in mind, considering the root cause on performance gaps and barriers to change., • Interrogate and connect relevant business data to create insight into the current position and measure the impact on performance, engagement and productivity., • Develop a scalable knowledge framework that outlines how product knowledge is built over time, with clear milestones and progression paths aligned to specific job roles and responsibilities., • Design and implement a structured induction and post-induction programme that equips branch colleagues with the knowledge and behaviours needed to succeed, covering product knowledge, customer service, and compliance., • Create and curate engaging learning content using a blend of e-learning, face-to-face and remote training, mentoring, shadowing, and supplier-led sessions to ensure a rich and practical learning experience., • Design and develop interactive e-learning modules using tools like Articulate Storyline, incorporating multimedia, quizzes, and branching scenarios., • Collaborate closely with L&D colleagues, subject matter experts, branch teams, local HR, and operational leaders to ensure learning solutions are relevant, site-specific, and aligned with business needs., • Engage regularly with category assistants to maintain up-to-date product knowledge, support the rollout of category plans, and ensure that learning content reflects seasonal priorities, promotional activity, and strategic commercial goals., • Work with external suppliers and partners where appropriate to enhance the quality and depth of learning content, particularly in relation to product immersion and specialist knowledge., • Embed the learning framework as a long-term development tool that supports continuous improvement and capability building across the branch network., • Ensure all learning design is practical, measurable, and focused on improving performance, customer experience, and operational efficiency. What We’re Looking For Enthusiasm - Positivity and unyielding passion for the merchant world. Decency – Honesty, integrity, and mutual respect Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. Pride - Dedication in producing top-notch results. What’s in it for you • Competitive Basic Salary, • Performance Related Bonus, • 34 days holiday per year, • Retirement Savings Plan (Pension) – with Legal & General, • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings., • Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway, • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation), • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover, • Refer a Friend scheme, • Wellbeing Centre via Work Perks Why Choose Us? Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers. Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career. Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!