We are looking for Remote Staff Co-Hosts to join our team in a part-time, work-from-home position. As a Staff Co-Host, you will help manage guest experiences and ensure smooth operations for short-term rental properties. Your responsibilities will include: Communicating with guests before and during their stay Offering local recommendations and resolving any issues that may arise Managing reservations and handling guest reviews Creating and updating property listings Position Details: Schedule: 2 days per week, with 2-3 hours of work per day Salary: £35,700/year pro-rated (around £2,334/month after taxes) Location: Fully remote (work from home) Benefits: You will receive a portion of the booking revenue generated from the properties you manage. Requirements: Strong communication skills Previous experience in customer service is a plus Access to a computer and a stable internet connection Ability to work independently and manage tasks remotely If you are interested, please apply, and we will provide further details on how to get started with the registration process.
Key Responsibilities - Introducing and providing clients with all details of summer camp study tours and art training courses, including course schedules, airport transfers, fees, catering services, etc. Assisting clients with necessary formalities, ensuring that clients are fully aware of the training programme and pricing details; - To be responsible for the enrolment process for new students on UK courses and art training, including registration of students, distribution of course materials, invoicing and dealing with related tuition and course fees; - Handling telephone enquiries from potential students on behalf of the sales team, answering their questions related to the content of art training courses, faculty, daily schedule and summer camp tour programmes; - Prepare sales invoices for art training programmes and study tours, maintain records of sales activities and financial accounts to ensure accuracy and clear documentation of financial transactions; - Handling complaints from learners or customers, or referring complex issues to relevant members of the sales team or the art training department to ensure that all issues are resolved in a timely and appropriate manner; - Carrying out day-to-day clerical duties, including document management, course scheduling assistance, office administration and distribution and processing of incoming and outgoing correspondence; - Organising relevant travel arrangements, accommodation bookings and meal plans for participants' arts training and study tours to ensure a smooth and seamless overall experience. Who are we looking for (qualifications, experience and skills) - Experience of working in the arts training industry or having an understanding of the arts training process is desirable. - Good administrative and customer service skills. - Strong organisational and multi-tasking skills. - Excellent written and verbal communication skills, proficient in Mandarin able to communicate fluently with Chinese clients and organisations. - Proficient in the use of customer relationship management systems, email management and office software such as Google Workspace, Microsoft Office, etc. - A proactive approach to work. - Good attitude to learning new skills.