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Client Service Agent Location: Manchester (Hybrid - 2 days WFH) Up to £50,000 base TGRC has partnered with an innovative cleantech company developing technology infrastructure for local, decentralised energy markets, connecting energy generation directly with consumption. Step into a front-line role where client experience meets technology. You’ll own client interactions end-to-end, using modern CX platforms to deliver fast, accurate support while helping shape a smarter, more data-driven approach to customer service. Responsibilities: • Handle client enquiries across phone, email, live chat, and ticketing channels, ensuring a consistent, client-first experience at every touchpoint., • Resolve client issues promptly and thoroughly, taking a structured approach to understanding the root cause before working toward a solution., • Support client onboarding journeys by ensuring all communications are clear, proactive, and aligned with service expectations., • Maintain accurate client records and interaction histories within CX and operational platforms (including Zendesk), ensuring data integrity for reporting, automation, and audit purposes., • Draft and send client communications — including service updates, billing notifications, and issue resolution correspondence — in line with brand and regulatory standards., • Escalate unresolved or complex issues to the Customer Service & Comms Lead with clear context and recommended next steps., • Collaborate with Billing, Collections, and Operations teams to ensure consistent messaging across touchpoints, avoiding conflicting or unclear client communications., • Support compliance with Ofgem standards of conduct and complaint-handling requirements, embedding regulatory awareness into day-to-day client interactions., • Identify recurring client issues, log patterns, and feed insights back to the Customer Service & Comms Lead to support continuous improvement and product feedback loops. Your Profile: • 1–3 years in a client-facing/service role (tech, SaaS, fintech, or similar preferred), • Strong communication skills and a problem-solving mindset, • Comfortable using CRM/CX platforms, • Curious, proactive, and confident working in a fast-paced, scaling environment, • No prior energy experience required — just the ability to learn quickly and take ownership of the client experience.

NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

Customer Service & Ecommerce Support Representative - Manchester\n\n£13.00 - £13.50 per hour | 12‑Week Temp Contract → Permanent Opportunity\n\nReady to join a fast‑growing online brand during an exciting period of expansion? We're building our Manchester Customer Experience team and looking for enthusiastic, digitally‑savvy Customer Service Representatives who love helping customers and thrive in a busy ecommerce environment.\n\nThis is a fantastic chance to join a business scaling rapidly - with new products, new markets and huge opportunities for progression.\n\n🌟 What You'll Be Doing\n\nAs part of our Ecommerce Customer Service team, you'll be the friendly, knowledgeable voice behind our brand - supporting customers across live chat, email and online platforms. Every day brings something different. You will:\n\nRespond to customer enquiries via live chat, email and online ticketing systems\n\nSupport customers with orders, deliveries, returns, refunds and product questions\n\nTroubleshoot issues and provide fast, accurate resolutions\n\nDeliver an exceptional digital customer experience with every interaction\n\nUpdate customer accounts, process requests and maintain accurate records\n\nWork closely with internal teams (logistics, warehouse, product, marketing) to resolve queries quickly\n\nSpot trends in customer feedback and share insights to improve the online journey\n\nRepresent the brand with warmth, professionalism and confidence\n\nThis is a role where your communication skills, empathy and problem‑solving ability really shine.\n\n🚀 Why You'll Love This Role\n\nJoin a company in a major growth phase with exciting plans ahead\n\nTemp‑to‑perm opportunity - prove yourself over 12 weeks and secure a permanent role\n\nHybrid working after training (3 days office / 2 days home)\n\nModern, collaborative office space built for high‑performing teams\n\nSupportive leaders who genuinely invest in your development\n\nNo robotic scripts - real conversations, real customers, real impact\n\nClear progression pathways as the team continues to expand\n\n📈 Progression & Development\n\nYou'll receive full training on our systems, products and customer journey. As you grow, you'll take on more responsibility - from handling more complex queries to supporting new team members and contributing to continuous improvement projects.\n\nThis is a business where hard work is recognised and progression is genuinely achievable.\n\n💡 What You'll Bring\n\nExperience in customer service, ideally in ecommerce, retail or contact centre\n\nConfidence communicating across chat, email and digital channels\n\nStrong written communication skills with great attention to detail\n\nAbility to multitask across systems while staying calm and organised\n\nA proactive, positive attitude and a genuine desire to help customers\n\nExperience with online order systems or CRM tools is a bonus\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Description Customer Sales Advisor Jobs in Audenshaw at Stannah - Join Our Team! Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department based at Audenshaw depot. This job will involve supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, providing product information and demonstrations, and helping customers choose the best solution for their needs. As the Customer Sales Advisor your salary will be £25,500 plus OTE £33,000 you will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract. This is a great opportunity for someone who enjoys delivering excellent customer service, building relationships and working towards targets in a supportive team environment. To be successful as the Customer Sales Advisor, it is essential that you have previous experience in customer service, communication and sales experience. Experience in sales or handling customer enquiries via video chat and telephone communication is desirable. Customer Sales Advisor Responsibilities: • Responding to customer enquiries via telephone, webchat and live video communication, • Supporting customers throughout the sales process from enquiry to completion, • Providing online demonstrations of stairlift and homelift products, • Recording customer interactions accurately on the company system Qualifications Customer Sales Advisor Requirements: • Confident written and verbal communication skills, • Friendly, empathetic and positive approach to customer service, • Ability to work towards targets and achieve results, • Willingness to learn technical product knowledge and complete training If you have previous experience working as a Customer Sales Advisor, Sales Advisor, Customer Service Advisor or other similar job title and are looking for a Customer Sales Advisor job in Audenshaw, please click the "apply now" button or contact us for further information. Benefits Include: • Market Aligned Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision #HA Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic. Keywords: Sales Representative, Location: Audenshaw, ENG - M3 4AZ

In this role, you will ensure exceptional customer experience via phone, live chat, and email, resolving queries efficiently. Candidates should have previous customer service experience in financial services and excellent communication skills.

Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits. While not essential, previous experience in property or housing would be advantageous. What you’ll do: Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance. Log and maintain all interactions to ensure information is accurate and up to date. Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores. Signpost landlords to additional resources, third-party services, or training where appropriate. Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.Additional Information: 4 days from home per week, with a centrally located office for the 5th day. 25 days, increasing to 26 after 3 years’ service, and 27 after 5 years. 4 times salary. Westfield Health. 10-week structured plan to support your development. 12-month fixed-term 37.5 per week between 8.30am – 5.30pm

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Immediate and March 2026 starts available The Individual Previous experience in customer service or sales ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Objection handling Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

You can expect to make a big difference to the lives of the patients we care for and support, becoming part of their day-to-day lives and ensuring they are always treated with dignity and respect. As a Support Worker, you'll strive to help create a safe environment in which patients can live as inde

This is a rewarding opportunity to make a genuine difference in the lives of vulnerable young people by helping them build confidence, life skills and independence within supported accommodation services. Hours Full Time Day Shifts, Sleep Ins and Waking Nights Available 40 hours per week Contract

Community Complex Support Worker.Superior Healthcare will provide full, paid classroom-based training when you join us and.WEB:e6fecb42-6c45-416e-8da8-2fed5b3f90e3-6" data-testid="conversation-turn-14" data-scroll-anchor="true" data-turn="assistant">.Twilight 5:00pm-9:00pm (paid for 5 hours), Day 7:

Warehouse Operative - Aston Clinton.Think Specialist Recruitment are delighted to be working with a growing thriving national award winning business based near Aylesbury.Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for

The role of a Telephone Customer Service Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently hi

Were looking for a highly skilled, customer-obsessed VIP Customer Service Agent to provide world-class service and issue resolution to some of our most complex and highly sensitive customers. As part of our VIP Customer Hub, youll be tasked with assessing and investigating customer complaints. Youll

One-to-one coaching in customer service, sales, negotiation, confidence, motivation, leadership, recruitment, and finance.

Title: Customer Service Assistant Manager.

Based in London, our client is one of the countries leading Sales, Customer Service and Marketing companies with the UK. Excellent communication skills with the ability to engage and connect with customers.

Were Options, a passionate charity dedicated to empowering and enabling people with disabilities to live life to the full. We have part-time opportunities available across Liverpool, Wirral, Sefton and Southport, supporting people to access and enjoy their local communities.

This is a rewarding opportunity to make a genuine difference in the lives of children within a safe, nurturing, and family-style environment.

Re-printing delivery paperwork when required. Load and unload goods from delivery vehicles in a timely and safe manner. Sort and allocate products according to delivery schedules.

Unloading deliveries and ensuring all delivery paperwork is processed correctly. Strong customer service skills. Booking in delivered purchase orders accurately.

We work closely with the different local authorities and commissioners to ensure we provide a person centred plan for each service user we support. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts and work in services that are local to you.

Start Date: ASAP Due to this role being an immediate start the successful candidate must hold an enhanced DBS on the update service.

Providing excellent customer service.

Temporary School Administrator - Are you passionate about supporting education and making a positive impact in a school environment? Our client, a vibrant school in North Tyneside, is on the lookout for a dedicated School Administrator to join their team on a temporary basis.If you

Join us in empowering people to live the lives they choose. The service is located just off High Bungay Road and George Lane and just a few minutes' drive away from the A146. As public transport does not always align with shift patterns, we recommend that applicants have a driving licence to ensure

Helping people live glorious ordinary lives.

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and consistent daily r

Manage staffing rotas, ensuring adequate coverage and maintaining service quality. Ensure that the service is fully compliant with Ofsted requirements, including quality standards, safeguarding practices, and reporting.

To be considered for this position it is essential that you drive and have a DBS on the update service.

Work in partnership with clients, their families, and other professionals to deliver a consistent and coordinated service. Flexibility is key to meeting the needs of our service, and you should be prepared to work evenings, weekends, and bank holidays as required. We are seeking warm-hearted, adapta

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire. Annual leave increasing up to 30 days with length of service. This role requires sleep-in shifts at the service.

We are seeking relief staff for our new Extra Care Service in Hattersley - a modern, 91-apartment complex providing independent living support for older adults with extra care needs. You will work in collaboration with colleagues and tenants to deliver personal and housing-related support to those w

Due to changes with service users, they are currently looking for individuals to join their residential service who would like to make a difference to those recovering in neuro rehabilitation. The team has also just been re-awarded 'Outstanding' in their Headway ABI approved service pro

No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: arts and crafts, quizzes, board games, pool, and many more!. Developing warm and trusting relationships with service users and their families enabling

Domestic Violence Assist is a specialist charity supporting victims of domestic abuse.Non-Molestation Orders and Occupation Orders.Our work is fast-paced, outcome-focused, and centered on securing immediate protection for clients.Handle incoming calls from domestic abuse victims.Non-Molestation Orde

Are you passionate about supporting children and young people to live happy, independent lives?.

Ultimately, this is a job where you genuinely have a chance to make a difference to the lives of children.

If youre passionate about making a real difference in the lives of children and young people, wed love to hear fr.

We have developed our Support and Protect Service to support children and families who need longer term support and achieving permanence this might be through Child Protection Planning or if required in the Court arena. You will be working in a busy and friendly team and will work predominantly with

Annual leave increasing up to 30 days with length of service. Floating support Worker will give practical support to help a young person keep their tenancy, stay well, exercise choice and control in their care and lives and participate on an equal footing in the community. We're looking for a kind,

Delivering person-centred care across a variety of services. Were looking for a committed, adaptable and experienced Support Worker to join our regional team, providing high-quality care across a range of services.

As a Community Support Worker, you'll provide practical and emotional support to individuals, helping them learn coping mechanisms and gain the skills needed to live independently.

This is a rewarding role for someone who is compassionate, reliable and committed to delivering high-quality care.

Creative Support is a not-for-profit organisation which provides high quality person-centred social care services for adults with learning disabilities, mental health needs and other support needs. In addition to opportunities for personal and career development, we offer good conditions of service

Carrying out holistic assessments of new customers which incorporate relevant statutory referral information. We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Newham. Annual leave increasing up to 30 days with length of service.

As a Senior you will lead a team of support workers to deliver a high standard of care at all times. You recognise that the role is to help support service users maximise their choices, rights and decisions.