Live chat customer service jobs in ManchesterCreate job alerts

Customer Service & Administration Your new company We are looking for a confident, proactive, and customer‑focused individual to join our clients Manchester team as a Customer Service & Retentions Advisor. This temp‑to‑perm opportunity is ideal for someone who thrives in a fast‑paced environment, enjoys building relationships, and has a passion for delivering exceptional service while identifying opportunities to retain and grow customer value.You’ll be the first point of contact for customers, handling enquiries, resolving issues, and working to retain customers who may be considering cancelling or reducing their services. This role is to start in March on a temporary to permanent basis, fully office-based . Your new role Key Responsibilities • Handle inbound customer enquiries via phone, email, and/or live chat., • Provide clear, accurate, and friendly support to resolve issues quickly and effectively., • Ensure all customer interactions are documented in the CRM system., • Engage customers who express dissatisfaction or intent to leave, using active listening and problem‑solving to retain their business., • Identify opportunities to offer suitable alternatives, upgrades, or loyalty benefits., • Meet and exceed retention targets and KPIs., • Take ownership of customer issues through to resolution., • Liaise with internal teams to escalate or resolve complex queries., • Follow company processes to ensure compliance and accuracy., • Maintain excellent product knowledge to confidently support and advise customers., • Contribute ideas on how to improve customer experience and reduce churn., • Work positively as part of a supportive, collaborative team.What you'll need to succeed, • Previous experience in customer service, contact centre, or retention‑based roles (desirable but not essential)., • Strong communication skills with the ability to handle challenging conversations professionally., • Confident, resilient, and target‑driven., • Ability to multitask, prioritise workload, and maintain attention to detail., • Comfortable working in a fast‑paced, structured environment., • Competent with IT systems, CRM tools, and MS Office.What you'll get in return, • Temporary-to-permanent progression based on performance., • Full training and ongoing coaching., • A supportive and friendly office environment in Manchester., • Salary up to £26,000 4767660

The Role: Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers. The role reports to the Assessment Services Customer Experience Manager, working to ensure we have a fully trained and fully competent workforce of invigilators, adequately equipped to provide the highest quality support to our students. Purpose The purpose of this role is to ensure the effective planning, recruitment, development, and support of invigilators to enable the smooth running of all exam sessions. The postholder will oversee workforce planning and operational delivery, provide day-to-day support to invigilators and Team Leaders, lead training and quality assurance activity, and manage performance, conduct, and payroll processes. Through strong coordination, clear communication, and continuous improvement of processes, the role plays a critical part in delivering a positive invigilator experience and maintaining high standards of exam delivery. What you will Own: Workforce Planning & Operational Delivery • Maintain accurate, up-to-date workforce records, including contact details, recruitment information, system access, training completion, and ongoing performance data, • Analyse entry data to forecast invigilator, Team Leader, and Senior Team Leader requirements for each exam series, ensuring full coverage, • Monitor cancellations and redeploy available invigilators, Team Leaders and Senior Team Leaders to maintain appropriate resourcing for all exam sessions, • Create Team Leader/Senior Team Leader rotas and ensure all staff have access to essential exam information and access arrangement details Invigilator & Team Leader Support • Act as the primary point of contact for invigilator and Team Leader queries, providing timely support before, during, and after exam sessions, • Set up and manage communication channels (e.g chat groups) to coordinate real-time exam day support, • Provide escalation support for Team Leaders during live exams when issues cannot be resolved and need to be escalated Training & Development • Support the design of and implement and maintain a comprehensive training plan for all roles (Invigilators, Team Leaders, Senior Team Leaders), • Plan, coordinate and deliver live training events and ensure all mandatory training is completed ahead of each exam series, • Conduct on-the-day and post-exam quality assurance checks to evaluate performance and identify training needs, • Review existing processes regularly and look for ways to make our processes quicker, simpler and more efficient Performance & Conduct Management • Draft and issue performance feedback and maintain a central record of all invigilator performance data for future exam series, • Manage conduct concerns and lead on contract termination conversations where necessary Communication & Engagement • Work with the Communications team to develop and distribute key messages, operational updates, and calls to action for upcoming exam sessions or training events, • Lead initiatives to improve the invigilator experience using insights from feedback, surveys and focus groups Payroll & Administration • Prepare and issue time sheets prior to exam sessions, monitor completion and accuracy, and follow up missing time sheets, • Collate and verify hours worked (including quality assurance checks against internal data) to ensure accurate and timely payment, • Collaborate with the Recruitment team to provide information required for payments to be made and respond to payroll queries once payments are issued, • Set up and maintain system access for invigilators and Team Leaders, • Support the reference process by providing necessary data to the Recruitment team About You What you’ll bring: • Experience coordinating and supporting large or temporary workforces in a fast-paced operational environment, • Strong workforce planning and organisational skills, with the ability to analyse data and forecast resourcing needs, • Confident communicator, able to provide clear guidance, manage issues, effectively manage key stakeholders and support staff before, during, and after delivery, • Experience delivering or coordinating training, quality assurance, and performance feedback, • Calm, solution-focused approach with the ability to manage multiple priorities and work to tight deadlines, • Commitment to work flexibly and independently across services where needed, especially during live exam or busy periods Role Location / Working Pattern This is a hybrid working position with a reporting line to our Manchester office. Travel for face-to-face team meetings and other meetings may be required. This role reports to the Assessment Services Customer Experience Manager.

Contact Centre Advisor – Stockport Basic salary £23,100 + monthly bonuses = £25,000 Start dates tailored around you With a guaranteed progression route into a senior team, this could finally be the role where you get your big break. Within a year with us you could reach heights your current role isn't providing. We are a fully office based environment, with 1PM early finishes 2 weeks out of 4, and endless rewards in a family feel environment. We promise to give you the tools to have a successful career, which includes: • Fully paid training for the first 12 weeks in the role, • Immediately earn bonuses up to £210 per month, • Move into our Senior Team within 6 months in the business, • Gain a senior title, and move into our banking division, gaining banking expertise, • A certificate & accreditation that’s recognised in the industry, • An increase in basic salary when you reach 12 months with us, • ANOTHER increase in basic salary after 2 years with us, • Floor walk, assist new starters, coach and become our next Team Leader… The key to success in this role is using your empathy skills. We have a huge focus on vulnerable customers, who are in financial difficulty. Therefore we want individuals who have natural compassion and understanding for others. If you thrive off helping others in a time of need, this role will give you the ultimate job satisfaction. We appreciate dealing with real emotions can be the hardest part of the role, which is why we have a rewards package your guaranteed to use. • Spa day to cocktail classes for employees, • Weekly games and challenges on the floor to win prizes, • Retail discount card you can use in Boots, ASOS, Selfridges etc., • Win vouchers for good customer service recognition, • Yearly awards ceremonies & fantastic Christmas parties, • Private healthcare via Bupa, • Access to free fitness workouts, • Cash bank and voucher schemes, • Free snacks provided throughout the day, • Monthly bonus up to £210, • Guaranteed salary increase in Year 1 & Year 2, and regular salary reviews after Year 2, • 28 days holiday, • Sick pay Your duties are simple... deal with calls, provide support on affordability, cover a full financial check with customers, flag those who need extra assistance, and discuss options via direct debits and payments. You'll be happy to know our sole focus is on helping customers rather than working on targets, which gives you total freedom on your calls to assist in a time frame that's right for your customers. You’ll answer 30 calls per day, live chat enquiries, social media messages and emails. As this is based in a contact centre environment we are looking for individuals who have at least 1 years’ worth of contact centre or telephone based experience. This is a MUST for the role; without this you will not be considered. All we ask is that you look after the customers, and we will look after you! | 0161 526 3355

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities • Blended contact centre role, • Sales through service, • Making a high volume of outbound calls to new customers following up on daily sales leads, • Handle a large volume of telephone and email sales enquiries, • Dealing with inbound bookings, • Appointment Booking, • Schedule Sales appointments efficiently for both inbound and outbound enquiries,, • Ensuring a smooth handover to the sales team., • Arranging renewals with existing customers, • Maximise all opportunities to sell, • Live Chat Management: Proactively engage with customers via live chat,, • Responding to sales enquiries with speed accuracy and professionalism., • Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual • Previous experience in customer service ideally within a contact centre environment., • Excellent communications Skills – verbal and written., • Customer first approach., • Motivation and desire to succeed, • Excellent sales skills – objection handling with the ability to work to targets, • PC literate, • Problem solving abilities, • The drive to build customer rapport, • Ability to handle pressure working in a busy call centre environment., • Results-oriented with a proven history of meeting or exceeding sales targets., • Experience handling objections and turning dissatisfied customers into loyal ones, • Empathetic, • Persuasive and results driven,, • Conflict resolution/negotiation,, • Attention to detail., • Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Job Title : Microsoft Dynamics Developer Exp Range : 7-13 years As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be pivotal in ensuring the successful deployment and maintenance of Dynamics 365 applications. The Dynamics 365 Developer will be a dynamic individual who can apply their knowledge and technical expertise to the delivery of Dynamics 365 and Power Platform solutions within a product-based organisation with an agile delivery methodology. As a practised application professional, they will adopt and support a product team-based approach, proactively sharing ideas and expertise and supporting others within the team. They will take pride in their work and have a keen eye for attention to detail. The Dynamics 365 Developer will also be responsible for contributing to the continuous improvement of the Products Team’s capability, enhancing the service provided to our customers. Key attributes include the excellent collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders • Experience: Minimum of 5 years of experience in Dynamics 365 CE and Power Platform development and customisation., • Technical Skills:, • Omnichannel & CoPilot Studio for Customer Service, • Skilled in the configuring and optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important., • Power Platform Development, • Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages, Power BI and CoPilot using CoPilot Studio. Understands Power Platform ALM practices including solution layering, source control, and CI/CD., • Dynamics 365 Development, • Skilled in the configuration and development within the Dynamics 365 CE products using business process workflows, Custom Actions, JavaScript Customisations., • Programming & Scripting, • Applies strong development skills in C# (.NET), JavaScript, HTML, and SQL to extend platform functionality, build custom components, and integrate with external systems., • Dataverse Management, • Skilled in the the architecture and governance of enterprise-scale Dataverse environments, including security, performance tuning, and data modelling., • Azure Integration, • Skilled in the configuring and optimising Azure services such as Logic Apps, Azure Functions, Service Bus, and Key Vault to support integration and automation scenarios., • DevOps & CI/CD, • Skilled in the principals of Agile working using Azure DevOps to manage solution lifecycle, automate deployments, and maintain environment consistency., • XRM Toolbox, • Proficient in using XRM Toolbox for solution management, metadata analysis, and system administration tasks., • Security Clearance: To be successfully appointed in this role, it may be requirement to hold or to be able to obtain Security Check (SC) clearance and maintain this., • Soft Skills:, • Excellent problem-solving and analytical skills., • Strong communication and interpersonal skills.

A leading assessment organization is seeking a Temporary Customer Service Adviser in Manchester.You will support students and exams officials by answering queries via telephone, live chat, and email.The role offers a 15-day in-person training and hybrid working opportunities.Responsibilities include

A modern banking company in Manchester seeks a Customer Support Specialist to ensure high-quality service and address customer concerns. Responsibilities include support via live chat, email, and phone, with a focus on fair treatment and proactive problem-solving.

The Customer Service Excellence team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the Russian community market to help provide effective communication with customers, and can understand and solve the

Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. Employee of the Month' rewards and Long Service Awards'.

The Customer Service Excellence team provides world-class service and experience for customers and creators. PTE-Service excellence is a service agent team responsible for TikTok LIVE Backstage & App user feedback, TCN & VIP risk control 2nd moderation, internal escalation and Oncall support. The te

You can expect to make a big difference to the lives of the patients we care for and support, becoming part of their day-to-day lives and ensuring they are always treated with dignity and respect. As a Support Worker, you'll strive to help create a safe environment in which patients can live as inde

It is essential that you demonstrate a commitment and ability to undertake the required qualification in early learning and childcare in line with SSSC requirements: NC in childhood practice at SCQF level 6 or SVQ Social Services (Children and Young People) at SCQF level 6 as stipulated in SSSC; or

Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. Employee of the Month' rewards and Long Service Awards'.

Heeft eerdere ervaring met het managen van een team onder leiding van een klantenservice. Een algemene passie voor klantenservice. Samen met het managementteam leid en begeleid je het receptieteam om uitmuntende service te bieden aan al onze leden, of dit nu face-to-face is of via telefonische vrage

As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. Employee of the Month' rewards and Long Service Awards'.

During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. CrossReach has been at the forefront of high quality social care for ove

You recognise that the role is to help support service users maximise their choices, rights and decisions. As a Senior you will lead a team of support workers to deliver a high standard of care at all times.

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Employee of the Month' rewards and Long Service Awards'.

Founded in 2009, weve grown into the nations largest care company, with over 260 locations and 14,000 care professionals delivering 1.

As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they deserve.It's important that our homes give the right first impression and that every area is always well-ma

The following information aims to provide potential candidates with a better understanding of the requirements for this role.Care Assistant Make Every Moment Matter.Ramsgate and surrounding areas.Flexible shifts to suit you (Full-Time, Part-Time, Evenings & Weekends).What if your next job didnt feel

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding

Enthusiastic and empathetic, you're someone who'll really enjoy helping our residents to live their lives to the full. As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day' and we're recruiting for a Senior Care Assistant to help us achieve our goals.Qualifications, skills, and all relevant experience needed for this role can be found in the full

Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

They are a recognised and respected provider of supported living and adult services, known for delivering high-quality, person-centred support to individuals with complex needs. With a strong track record in empowering adults to live safe, meaningful, and independent lives, they are now expanding in

This well-established charity provides housing and support to individuals affected by homelessness, helping them rebuild their lives through compassionate, person-centred services. You’ll deliver psychologically informed, recovery-focused support tailored to each resident’s needs, helping them b

They are a recognised and respected provider of supported living and adult services, known for delivering high-quality, person-centred support to individuals with complex needs. With a strong track record in empowering adults to live safe, meaningful, and independent lives, they are now expanding in

The organisation have 20+ years’ experience delivering refuge, safe accommodation and community based domestic abuse services. Your unique skills and attributes will be used to support survivors on a day-to-day basis, allowing them to gain the tools to live a life free from abuse. Passion to suppo

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in South Kent.We are recruiting for experienced and forward thinking.This is full time and permanent position and working for very well established care company.Very interesting and varied role with

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life wi

As an organisation we deliver over 100 services, providing support to thousands of customers each year. Hi, I'm P and I am a 27-year-old man who currently lives in a supported living service in Newham. Our mission is to co-design and deliver services that offer innovative social care solutions and s

Do you want to expand your knowledge of brain injury while supporting someone to live life to the fullest?.

We are looking for someone who is organised, adaptable and self-motivated with great customer service skills and a friendly, outgoing manner.