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Business Development Manager – Manchester Location: Hybrid – Home, Office and Client Visits Salary: £30,000 – £40,000 + £5k Car | £80k OTE uncapped Industry: MSP / IT, Telecoms, Connectivity, Cybersecurity The Opportunity: One of the UK’s fastest-growing Managed Service Providers (MSP), are seeking hungry, driven Business Development Managers for their expanding South West team. This is a true new business sales role, selling across their full solutions portfolio – including IT services, Unified Comms, Cybersecurity, Connectivity, and Cloud to SME and Mid-Market clients. You’ll join a high-performing, high-growth business with a market-leading commission structure (20% comms on self-gen deals), genuine career progression, and best-in-class enablement/support. What You’ll Be Doing: • Driving new logo acquisition: generating, qualifying and closing new business across voice/data, IT, cyber, and connectivity, • Creating your own pipeline: outreach, networking, LinkedIn, industry events etc, • Managing the full 360 sales cycle, supported by industry-leading lead-gen/SDR resource and sales enablement, • Working consultatively: solution-led, qualifying needs, building and presenting value props, involving product specialists as required, • Handover and collaborate with Customer Engagement & Account Teams for renewals/cross-sell Your Background: • Strong new business sales record in B2B (MSP, telecoms, IT reseller, comms provider), • Capable of identifying, qualifying, and closing deals; able to build pipeline independently, • Consultative, not transactional. Can translate business needs into solutions, not just pitch products, • Experience winning new logos, not just managing inherited accounts, • Happy to be field-based with regular client meetings, some office presence, 1-2 days WFH after onboarding, • Ambitious, self-motivated and coachable – you take ownership of your desk, • Based between or in Exeter, Bristol, Cardiff or in the South West. Why These? • Uncapped commission (20% on new business; 10% at signature, 10% recurring), • Top earners £150k+ OTE; strong recurring comms for consistent billers, • No commission thresholds, no caps, no clawbacks, • Realistic targets – you’re set up to succeed, not micromanaged, • Full onboarding & ongoing sales enablement, • Proven progression: structured pathways from BDM to Specialist/AM/Leadership, • Genuinely engaged, supportive culture Interested? Apply now with your CV or contact me for an off-the-record chat on 01384 981041

Account Executive Salary: Up to £45,000 Location: Manchester About Blink Payment Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such a Xero or QuickBooks, through easy-to-use API's. It’s an exciting time to join us – as we’re growing fast! With new products, customers and huge plans for exponential growth, there’s plenty of opportunity to make your mark. What makes us unique? 1. A platform that provides options - Our platform provides every payment type a business will ever need, allowing your business to adapt and grow alongside your payment provider., 2. Simplicity - We like to keep things simple, there's no need for multiple platforms, business payments and reconciliations are kept in one easy-to-use platform., 3. Personal touch - A support team available via online live chat, email, WhatsApp and phone, to resolve any issues. With a current average response time of 6 seconds to answer phone calls. Our core values: 🚀 Be proactive We value people who take initiative and step forward. At Blink Payment, you’re trusted with real responsibility early, and progress comes from acting within clear priorities - not waiting to be told. 🛠️ Own the solution We take ownership of outcomes, not just tasks. People here are expected to solve problems, improve what’s in front of them, and see things through to completion. 🏅 Win with integrity How we achieve results matters. We hold high standards for how we work - with customers, partners, and each other – and we expect people to act with honesty and accountability. 🤝 Ready to help We work closely and support each other to get things done. Being in the same space helps us move faster, solve problems in real time, and stay connected as a team. The Role: We’re looking for an Account Executive to ensure a best-in-class experience for our customers. Someone who can effectively identify opportunities, conduct outreach and drive deals through the sales funnel, owning, closing and end-to-end activation. We love competitive, high-energy individuals who never back down from a challenge! Key Responsibilities • Build and manage a pipeline of prospects coming from both partner referrals, inbound leads and your own outreach efforts., • Take prospects through the sales cycle from inbound/outbound through to demo and closing., • Using solution-based selling to understand customer needs, and communicating Blink’s value ad., • Working with the wider team to smoothly transition customers through the sales funnel and onboard them., • Becoming a product expert on Blink, its market positioning, solutions it offers, backed up by relevant, compelling case studies., • Strategically positioning Blink’s value proposition to potential merchants, • Aligning yourself with product teams and collaborating with stakeholders to drive new business opportunities and encourage adoption of new channels Key Skills/Experience: • 2+ years of experience as a Sales Development Representative or Business Development Manager ideally within Fintech or similar (but not necessary), • Proven track record of selling and closing software / SaaS deals, • To have an impressive track record of meeting and exceeding quota on a consistent basis, • Strong presentation and listening skills: comfortable presenting and negotiating with senior executives, • Entrepreneurial spirit, problem solver and deal closer attitude with a positive, creative and innovative mindset, • To be agile and welcome change, • Willing to go above and beyond to help team to hit …. No… SMASH company targets/goals Why join Blink Payment? • Come on board a fast growing privately owned business, • 26 Days Annual Leave + Bank Holidays, • An additional day of annual leave for your Birthday, • Early finish on a Friday at 3:30PM, • Private Health Insurance (Vitality), • Access to Perkbox - our flexible benefits portal, • Matched pension contributions up to 6%, • Enhanced maternity/paternity leave, • Frequent company social events + quarterly company off-sites, • Learning & Development Opportunities

National Account Manager – B2B Drinks Platform – North of England – Up to £65,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are looking for a National Account Manager to join this new business and support the growth across the medium to large on trade. The National Account Manager will be integral in growing this service across a wide range of on-trade venues, targeting major cities, key groups and national outlets. This role is a high impact, field-based role, which will give the candidate an opportunity to shape the business from the ground up. The ideal candidate will come with a background in wholesale and a network across medium-to-large-sized groups, with experience managing commercial relationships in the Drinks FMCG industry. What this business offers: • A competitive salary and performance-based bonuses., • Opportunities for professional development and career growth., • The chance to work with globally recognized brands in an exciting and dynamic industry., • A collaborative and supportive work culture. National Account Manager responsibilities include: • Drive field sales across your region, visiting venues regularly to build strong customer relationships., • Strategically managing business development, presenting and driving growth amount large nationals., • Identify and win new business across bars, restaurants, retailers, and wholesalers., • Pitch and onboard new customers, showcasing the platform’s value and driving adoption., • Support product launches, ensuring new drinks gain listings, visibility and trial in key accounts., • Work closely with marketing to execute campaigns, promotions and brand visibility programmes., • Manage and grow existing customer accounts, identifying opportunities to drive increased usage and sales., • Use market insights and customer feedback to inform commercial strategy and improve performance. The Ideal National Account Manager candidate: • Strong background in national account management, new business and proposition pitching—ideally in Drinks FMCG., • Proven success in winning new business and building commercial relationships., • Experience launching or supporting new products in the on-trade or retail channels., • Commercially minded with excellent negotiation and communication skills., • Self-motivated, energetic and excited by a role that’s predominantly out in the market., • Great stakeholder manager who enjoys working cross-functionally with marketing, operations and brand partners. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Romanian Speaking Customer Service Advisor – Temporary 6-month contract. Full time hours, Manchester based Salary Full time – £23,500 + bonus scheme, 30 days holiday plus bank holidays. 8-hour shifts between 9am and 8pm We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Manchester. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided. Duties and responsibilities: • Answering email enquiries via Zendesk, • Answering phone calls and dealing with phone enquiries, • Responding to live chat enquiries Skills and experience required: • Excellent written and verbal communication skills (Romanian and English), • A friendly, patient, and positive approach to our customers and work, • Previous experience in customer service, • Computer literate & learns quickly., • Proficient in Microsoft Excel and Word, • Flexible can-do attitude About Suits Me Suits Me is a leading fintech company providing inclusive banking solutions to over 300k UK-based customers. We are passionate about Consumer Duty, delivering exceptional service and making a positive impact in the lives of our customers which is why all our customer service team members are based in the UK and we offer support in multiple languages. We are currently experiencing strong growth and as such are looking to hire more exceptional customer service advisors.

Northern Sales Manager – Leading Spirits Wholesaler – North West – Up to £65,000 plus package Are you a people first leader with experience managing on-trade accounts? This could be for you! Join one of the UK’s leading specialist spirits wholesalers, supplying an exceptional range of premium brands to the on trade. With strong partnerships across pubs, bars, restaurants, and hospitality groups, the business is experiencing significant growth and is looking for an experienced Sales Manager to drive performance, strengthen customer relationships, and lead a high-performing sales team. The Northern Sales Manager will play a crucial role in shaping and delivering the commercial strategy for the on-trade channel. This individual will lead and coach a field sales team, manage key national and regional accounts, and work closely with senior leadership to drive sustainable business growth. This role requires a candidate with leadership experience and a network across the On-Trade in the North West. Your role as Northern Sales Manager will include: • Lead, manage and motivate a team of sales representatives/account managers., • Set clear objectives, KPIs and performance expectations., • Provide coaching, training, and ongoing development to elevate team capability., • Execute the company’s commercial and channel strategy across the on-trade., • Identify growth opportunities and create action plans to increase distribution, rate of sale and share of back bar and menu listings., • Analyse market trends, competitor activity and customer insights to support informed decision-making., • Contribute to forecasting, budgeting and annual sales planning., • Manage key on-trade accounts—including pub groups, restaurant groups, hotels and late-night venues. Build strong, long-term relationships to drive volume, visibility and brand adoption., • Negotiate terms, pricing and promotional plans that deliver mutual value., • Monitor account performance and take proactive steps to maximise results., • Support the team in winning new customers and expanding existing portfolios., • Collaborate with marketing and category teams to develop compelling activation plans., • Partner with brand suppliers on joint business plans and promotional activity., • Ensure smooth communication between internal stakeholders and the sales team. Have you achieved any of the following: • Proven experience in a sales management role within drinks, FMCG, or wholesale., • Strong leadership skills with a track record of developing and motivating teams., • Excellent relationship-building abilities with key on-trade customers., • Commercially astute with strong negotiation and strategic planning skills., • Knowledge of the on-trade, hospitality sector and the wider drinks industry., • Results-driven, proactive and comfortable working in a fast-paced environment., • Full UK driving licence. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Resident Experience Team Member at Found (Day & Night shifts available!) Full Time positions - Contracted 37 hours a week on average 4/5 days a week - Monday-Sunday Day shift times: Start at either 6:30am, 9am, 11am or 3pm - finish at 9pm/9:30pm latest Night shift time: 9pm/9:30pm-6:30am/6:45am Based at Victoria Riverside: 5-10 min walk from Victoria Station The Company Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading. We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience-led living, sweating the small stuff so that every customer interaction adds value. We’re here to innovate, collaborate, and set new standards in the property market. The Role We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events. • Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience., • Community Engagement: Build strong connections with residents and support the planning and delivery of community events., • Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support., • Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation., • Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery., • Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards., • Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations., • Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews. What will you bring to the table? Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we wanna’ see in you. • Able to work with autonomy and demonstrate initiative, • An inspiring team player, • Bring and champion market best practice, • Up for change and can adapt easily, • Thrives in a fast-paced environment, • Confident and proactive approach, • The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams, • An ethos of continuous improvement What's in it for You: As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you. • Competitive salary, • 25 days annual leave increasing with employment, • Pension Scheme, • Life Assurance, • Voluntary benefits including gym membership discounts and cycle to work, • YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community., • Together, we win - Celebrating team success with shared experiences, • Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications., • Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth. Equal Opportunities We’re committed to fairness and equality in everything we do. No matter your background, gender, race, or beliefs, you’ll be treated with respect and given the opportunity to grow. Ready to make it happen? Let’s chat.

Join Our Team as a Customer Service Advisor!\n\nAre you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers.\n\nPosition: Customer Service Advisor\nContract Type: Temporary ongoing \nWorking Pattern: Full Time - Shifts between 7am and 7pm \nLocation: Working from Home \n\nWhat You'll Do:\n\nProvide first-rate service through inbound calls from customers regarding their accounts.\nAssist customers via Digital Mail Service and Web Chat.\nUpdate systems while handling sensitive customer data.\nGuide customers to the right resources and escalate inquiries as needed.\nResolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For:\n\nStrong customer service background (inbound/outbound) with excellent communication skills\nPrevious remote working experience with a suitable environment to work from \nCall‑centre experience in a fast‑paced environment\nConfident IT skills, particularly being able to navigate multiple systems \nCandidates must pass a DBS check and provide proof of Right to Work in the UK.Why Join Us?\n\nRemote Working: Enjoy the flexibility of working from home while making a difference.\nSupportive Environment: Join a team that values your contributions and fosters your professional growth.\nComprehensive Training: Receive training on various software packages to equip you for success.\nCareer Development: Gain valuable experience, opening doors for future opportunities.Are you ready to embark on a rewarding journey in customer service? If you're enthusiastic about providing support and making a positive impact, we want to hear from you!\n\nApply Today!\nBecome a part of our dynamic team and help us deliver world-class customer service. We're excited to see how you can contribute to our mission of supporting customers and their businesses.\n\nTake the next step in your career and apply now! As we receive a large number of applications, if you do not hear from us within 48 hours then unfortunately your application was unsuccessful. \n\nWe celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Role Purpose\n\nAct as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.\n\nKey Responsibilities\n\nHandle inbound customer contacts via calls on PANDA’s contact centre numbers\nProvide accurate information, resolve service queries, and guide customers through digital tools and processes\nManage customer complaints with empathy, ownership, and professionalism\nMaintain and update customer account records in line with procedures and actions taken\nIdentify service improvement opportunities and provide feedback to enhance the customer experience\nAdvocate and educate customers on digital tools and services\nAdhere to regulatory waste requirementsSkills and Experience\nEssential:\n\nExcellent communication and active listening skills.\nStrong customer focus with passion for helping and problem-solving\nComfortable using digital systems and tools with ability to learn new technology\nResilient and adaptable with a positive attitudeDesirable:\n\nAbility to handle challenging calls with empathy and professionalism\nGood organisational and multitasking skills\nExperience with CRM or contact centre environments (beneficial but not mandatory)Working Conditions\n\nOffice based\nMonday-Friday - 08:00–17:00, Saturdays may be required on a rota basisWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\nOur journey depends on talented, committed people who want to make an impact.\nTake the first step and join us on the journey.\nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

Customer Experience Specialist\nManchester (Hybrid after 4 months – 3 office / 2 home)\nWorking hours 11:30 – 20:00\nStart date – 5th May\nPermanent\nWe are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking a Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market.\nThis is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support.\nBenefits for a Customer Experience Specialist\n * 23 days annual leave\n * 8 extra days off to cover US bank holidays\n * 10 days well being leave\n * Private healthcare\n * Life insurance, Income disability, and Critical Illness and more\nKey Responsibilities for a Customer Experience Specialist\n * Deliver high-quality support via phone, email, and live chat.\n * Resolve customer queries efficiently, ensuring clear communication and timely updates.\n * Escalate complex issues appropriately while maintaining ownership of the customer experience.\n * Guide customers through key product features and workflows ensure full utilisation.\n * Consistently meet productivity and quality targets.\nKey skills for a Customer Experience Specialist\n * Confident written and verbal communication\n * Minimum of 2 years’ experience within Customer Support role\n * Flexibility to work over UK Public holidays.\n * Experience in a tech company – desirable\nIf you’re passionate about delivering exceptional customer experiences, we would love to hear from you. Apply here

Role : Production Print Service Technician\n Location: Field Based - North West - Greater Manchester / Lancashire / North Wales \nEmployer: CV Bay Ltd (Recruiting on behalf of a leading technology solutions provider) \n \n CV Bay are looking for a Production Print Service Technician to join a well‑established and respected technology solutions provider.\n In this field‑based role, you'll be the face of the business on customer sites, delivering expert technical support and ensuring high‑end production print equipment performs at its best.\n \n Your responsibilities will include:\n \nDiagnosing and resolving technical faults \nInstalling and networking PPD devices \nProviding customer training to help users get the most from their equipment \nWorking collaboratively with the wider service team to meet SLAs and performance targets \nUsing tablets, laptops and diagnostic tools to support continuous service improvement \nKeeping your skills sharp through ongoing training, including hands‑on, computer‑based and occasional residential courses This is a fast‑paced, varied role where no two days look the same, perfect for someone who thrives on problem‑solving and delivering exceptional customer service. \n \n Skills required:\n \nStrong networking knowledge \nController and colour profile experience \nUnderstanding of operating systems \nExcellent customer communication skills \nPrevious experience in a Production Print Service Technician role Package:\n \nUp to £34,000 \n10% bonus \n26 days holiday + bank holidays (with the option to purchase additional days) \nAccess to extensive training and development, including award‑winning learning content \nEnhanced family leave \nLife assurance options \nAn additional paid day off dedicated to mental health \nA generous pension plan to help maximise your future savings \nDiscounts on activities, technology, restaurants and more \nAn extra paid volunteering day each year \nIndependent Employee Assistance Programme offering 24/7 wellbeing support for you and your immediate family How to apply: \n \n Click the link below to submit your CV for consideration.\n \n If you are currently seeking an Production print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. CV Bay Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of Print production roles in this sector. \n \n #ENG1

Assistant Property Manager\n\nCentral Manchester \n£27,500 - £33,000\n\n Looking to build a long-term career in Property Management?\n\n I’m working with a growing property management business looking to hire an Assistant Property Manager to support the management of a residential portfolio. This role offers great exposure to block management and a clear pathway into a Property Manager position for someone keen to develop their career in the sector.\n\n The Role\n\n You’ll support the Property Management team with the day-to-day running of residential developments, acting as a key point of contact for residents, contractors and stakeholders while helping ensure sites are managed efficiently and compliantly.\n\n Key Responsibilities\n\nSupporting the management of residential developments\nHandling resident and contractor enquiries via phone and email\nCarrying out site visits and block inspections\nCoordinating reactive and planned maintenance works\nSupporting contractor procurement and quotations\nAssisting with meetings, site visits and AGMs\nWhat We’re Looking For\n\nSome property experience (block management, lettings, estate agency, housing, etc.)\nStrong customer service skills, both phone and email\nHighly organised with the ability to manage multiple tasks\nConfident IT skills and ability to learn property systems\nFull UK driving licence preferred\nWhy Apply?\n\nClear progression into a Property Manager role\nHands-on exposure to block management\nSupportive team environment with development opportunities\nMileage paid for site visits\n\n If you're looking for a role where you can build a career in property, I'd love to have a confidential chat

Field Sales Manager - Automotive Aftermarket \n\nRepresent a long‑established automotive components manufacturer supplying OE‑quality parts to the independent aftermarket and performance sectors. We're seeking an experienced Field Sales Manager with strong knowledge of automotive parts, components, and the aftermarket to support and grow sales through a key distributor network across the UK and Europe.\n\nThis role is ideal for someone who thrives on being out in the field, engaging with workshops and distributor teams, and providing hands‑on technical support that drives measurable commercial results.\n\nWhat's on Offer\n\nSalary: £45,000 - £50,000 basic\n\nBenefits: Up to £6,000 bonus + car allowance\n\nContract: Long‑term rolling contract with strong potential for extension\n\nLocation: Field‑based across the UK, with European travel as the role expands\n\nIdeal base locations: Birmingham, Wolverhampton, Coventry, Manchester, Liverpool, Sheffield, Bradford, Milton Keynes, Oxford, Bristol\n\nWhy This Role Stands Out\n\nHands‑On Impact: Work directly with mechanics, installers, and trade customers, demonstrating high‑quality automotive components and solving real‑world challenges.\nAutonomy & Ownership: Manage your own diary, territory, and customer relationships with the freedom to shape your approach.\nCareer Development: Learn from a global technical team and gain exposure to international markets as the European rollout grows.\nVariety & Travel: Visit workshops, attend trade events, and represent the brand across the UK and Europe.\nInfluence & Insight: Share market feedback that directly informs product development and marketing activity.What You'll Do\n\nDrive field sales activity by visiting workshops, distributors, and motor clubs to present and demonstrate products\nDeliver practical technical training to ensure customers understand product features and benefits\nResolve technical and commercial queries on‑site, becoming the go‑to expert for your territory\nSupport internal sales and marketing teams by generating genuine demand at trade level\nRepresent the brand at exhibitions, trade shows, and industry events\nGather market intelligence and share insights that shape product and marketing decisions\nMaintain accurate sales forecasts based on territory activity and customer engagementWhat We're Looking For\n\nProven experience in automotive aftermarket sales, field sales, or technical automotive roles\nStrong practical understanding of automotive components and vehicle systems\nConfident communicator, comfortable engaging with mechanics, installers, and trade customers\nSelf‑motivated, organised, and capable of managing a field‑based territory\nWillingness to travel extensively across the UK and Europe, including overnight stays\nFull UK driving licenceIf you're passionate about the automotive aftermarket, enjoy building relationships face‑to‑face, and want a role where your technical knowledge directly drives sales success, this is an excellent opportunity to represent a premium global brand.\n\nRegister Your Interest\n\nTo apply for the Field Sales Manager - Automotive Aftermarket role, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call (phone number removed) for a confidential introductory chat.\n\nJob Reference: 4339KB - Field Sales Manager - Automotive Aftermarket\n\nGlen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.\n\nGlen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.\n\nNote we are not able to provide sponsorship for this role

Join the RAC. Together, were going places. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities, • Earnings That Motivate- enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with MondaySaturday availability (8am8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime -after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary.Two extra days could give you an extra £5,000.It's your choice - more flexibility, more reward., • Tools to Drive Your Future -get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters -enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks -pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You- our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference- access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, youll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Heres what were after:, • You're someone who gets people.This isnt just spanners and enginesour mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. Youre not just in the RACyou are the RAC. Every fix, every chat, every driveway visit shows what were all about., • You like mixing things up.Every days a little differentservicing, diagnostics, repairs, and checks. But it doesnt stop there: youll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet.Youll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What youll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 2 years' hands-on experience as a vehicle technician working with a range of light vehicles JBRP1_UKTJ

Join the RAC. Together, were going places. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities, • Earnings That Motivate- enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with MondaySaturday availability (8am8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime -after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary.Two extra days could give you an extra £5,000.It's your choice - more flexibility, more reward., • Tools to Drive Your Future -get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters -enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks -pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You- our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference- access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, youll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Heres what were after:, • You're someone who gets people.This isnt just spanners and enginesour mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. Youre not just in the RACyou are the RAC. Every fix, every chat, every driveway visit shows what were all about., • You like mixing things up.Every days a little differentservicing, diagnostics, repairs, and checks. But it doesnt stop there: youll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet.Youll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What youll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 2 years' hands-on experience as a vehicle technician working with a range of light vehicles JBRP1_UKTJ

A leading PropTech company in Manchester is seeking a Live Chat Support Specialist to enhance customer experiences through efficient support primarily via live chat. Successful candidates will have experience in live chat support or IT and display excellent communication skills.

An international recruiting agency is looking for a Polish-Speaking Customer Service Representative to join their team. This role involves providing exceptional customer support, assisting clients via phone, email, or chat in both Polish and English. Candidates should possess excellent communication

A travel service company is seeking a remote Travel Assistant to support clients with booking details and customer inquiries. In this role, you will assist customers with flights, hotels, and transportation while providing friendly support via phone, email, or chat.

Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. At least 6 months of live chat support experience, preferably in crypto or financial services. Opportunity t

A modern banking company in Manchester seeks a Customer Support Specialist to ensure high-quality service and address customer concerns. Responsibilities include support via live chat, email, and phone, with a focus on fair treatment and proactive problem-solving.

A leading PropTech company based in Manchester seeks a Lettings Accounting Support Specialist to enhance customer experiences with their software. The role involves providing live chat support primarily for lettings management and accounting, and requires excellent communication and time management

Have you got a passsion for baking? Are you a food science graduate wanting an opportunity in the food industry? This role could be for you! The Role: Comprehensive training from an experienced senior team Exposure to all departments of the business including Technical, Quality and Operations. Retailer facing experience Exciting, broad range of products Support delivery of scale up of customer approved conceptsAbout you: Educated to a degree level in a relevant food industry course You will need to be bright, determind and resiliant Have the ability to work as part of a team Experience in bakingWant to know more? Apply now! For an informal chat about the role in more detail give me a call on (phone number removed) or email me - (url removed) INDTECH

Job Title: Customer Service Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office, one day WFH) Salary: 31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Ready to build a career with one of the UK's most recognised financial institutions? We're recruiting confident and customer-focused individuals to join a dedicated customer operations team supporting shareholders and clients. This opportunity offers structured training, ongoing development, and a clear pathway into a permanent role. The Opportunity As a key member of the support team, you'll act as the first point of contact for customers, delivering knowledgeable guidance and resolving queries with efficiency and care. You'll play an important role in creating positive experiences while ensuring processes are followed accurately and compliantly. Your Responsibilities Respond to customer calls, providing clear information and practical solutions Review and investigate account queries or discrepancies with precision Carry out telephone-based trading instructions in line with company procedures Liaise with internal departments to resolve more complex matters Manage outstanding cases and ensure all actions are completed promptlyAbout You Proven experience supporting customers across multiple channels including phone, email, and live chat Strong communication skills with a friendly, professional manner Naturally helpful with a customer-first approach Confident problem solver who takes responsibility for outcomes Positive attitude with the ambition to develop within financial servicesWhat's in It for You Flexible hybrid working pattern (home and office) Comprehensive training and continuous coaching Clear career pathways and long-term opportunities Welcoming, team-oriented culture that recognises success If you're looking for a role where you can make a real difference while growing your career, we'd love to hear from you. Apply today and start your journey in financial services. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy

Social Media Sales Team Manager Join A Top Performing Virtual Sales Teams Ready to take ownership, drive results and be part of a high-energy sales team that wins? My client is an award-winning virtual team handling high volumes of holiday enquiries every day - turning conversations into bookings and delivering exceptional customer experiences from start to finish. The Role as a Social Media Sales Team Manager Manage a team of 12 agents dealing with customer enquiries across Facebook, Live Chat & WhatsApp Support your team while they convert inbound conversations into bookings Deliver fast, responsive service - speed matters Create and promote your own social media offers alongside your team Spot trends, track performance and stay ahead of competitors Why Join Us Fully remote, high-performing team of 12 Strong culture of performance, support and accountability Real ownership of your team, customers, and results A growing, evolving business where your ideas count If you have managed a retail, call centre or virtual team and are…… Sales-driven and target-focused Thrive in a fast-paced environment Confident communicator who builds rapport quickly Self-motivated and comfortable working remotely Confident manager/assistant manager If you love sales, pace and performance - this is your team! Please click the link to apply or send your CV to / call Nichola on (phone number removed)

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Immediate and March 2026 starts available The Individual Previous experience in customer service or sales ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Objection handling Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste Role Purpose Act as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance. Key Responsibilities Handle inbound customer contacts via calls on PANDA’s contact centre numbers Provide accurate information, resolve service queries, and guide customers through digital tools and processes Manage customer complaints with empathy, ownership, and professionalism Maintain and update customer account records in line with procedures and actions taken Identify service improvement opportunities and provide feedback to enhance the customer experience Advocate and educate customers on digital tools and services Adhere to regulatory waste requirements Person Specification / Skills & Competencies Essential: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to learn new technology Resilient and adaptable with a positive attitude Desirable: Ability to handle challenging calls with empathy and professionalism Good organisational and multitasking skills Experience with CRM or contact centre environments (beneficial but not mandatory) Working Conditions Office based Contact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

VRV Air Conditioning Engineer Manchester and Surrounding areas £50-55k Travel time paid Are you a Air Conditioning Engineer with a passion and experience of working on VRVs, this company are recruiting due to work load and a new contract. As a VRV Engineer, you will play a crucial role in the installation, maintenance, and repair of VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) air conditioning systems. You will work on a wide variety of commercial, industrial and residential projects, ensuring that systems are operating efficiently and effectively while providing high-quality service to our clients. Key Responsibilities: Install, maintain, and repair VRV/VRF HVAC systems. Conduct troubleshooting, diagnosis, and repairs for system malfunctions. Perform system testing and commissioning. Carry out regular inspections and preventative maintenance. Provide technical support and training to junior engineers and staff. Work closely with clients to ensure their HVAC needs are met. Complete reports and documentation for all work completed. Ensure that all work complies with safety and industry standards. Qualifications: Proven experience in the installation, maintenance, and repair of VRV/VRF systems. Strong understanding of HVAC principles and electrical systems. Relevant qualifications (e.g., City & Guilds, F-Gas, or equivalent). Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Good communication skills and customer service experience. Full UK driving license (or applicable local license). Desirable Skills: Experience with a variety of VRV/VRF manufacturers (e.g., Daikin, Mitsubishi Electric, etc.). Knowledge of refrigerant handling and related regulations. Ability to read technical drawings and schematics. Benefits: Competitive salary with performance-related bonuses. Company vehicle and fuel card. Ongoing training and professional development. Pension scheme. Health and wellness benefits. Opportunities for career progression within the company. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat

This Lead Product & Applications Engineer up to £47K with 31 days annual leave, an additional day off for your birthday, a pension scheme, enhanced maternity and paternity policies, access to an Employee Assistance Programme including 24-hour GP support, and a death in service benefit. As a Lead Product & Applications Engineer, you will be joining a stable and growing business with long-term career opportunities and the ability to make a real impact. A well-established vehicle bodybuilding and specialist manufacturing business is seeking a Lead Product & Applications Engineer to take ownership of a critical engineering function. This Lead Product & Applications Engineer position is a hands-on leadership role focused on driving product engineering and application activity, ensuring accurate specifications, commercially sound quotations, and compliant delivery across all projects. You will play a key role as a Lead Product & Applications Engineer in linking Sales, Engineering, Production, and Suppliers, ensuring projects are scoped correctly from the outset and delivered efficiently. Duties of the position: Produce engineering-ready specifications, BOMs, and part lists Create accurate technical proposals and customer quotations Manage supplier costing and maintain pricing data Track quote activity and support conversion performance Act as the key link between Sales and Engineering Liaise directly with customers on product requirements and specifications Sign off build documentation and engineering standards Maintain control of product data, specifications, and high-value parts lists Ensure compliance with engineering standards and regulatory requirements Identify risks early and drive continuous improvement across processes We would welcome people to apply that have: Experience in a Product Engineer or Applications Engineer role Background within manufacturing, automotive, or vehicle bodybuilding Strong CAD capability Experience producing technical specifications, BOMs, and quotations Good understanding of engineering standards and compliance Strong organisational skills with the ability to manage multiple priorities Clear communication skills across teams, customers, and suppliers Proactive and detail-focused approach Leadership capability with the confidence to take ownershipIf you would like a private chat about the Lead Product & Applications Engineer, please contact Rodger Morley at E3 Recruitment

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: • Owning and driving prioritised Problems and Known Errors through to resolution or eradication • Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity • Delivering high-quality 2nd/3rd line technical support across a broad technology estate • Taking a hands-on approach to troubleshooting hardware, applications and system issues • Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes • Designing and implementing automation measures where appropriate • Supporting and mentoring other IT team members • Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity • Providing end user computing, mobile device and printer support where required • Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: • A strong customer service ethic, whether face-to-face, via phone, email or chat • The ability to prioritise workloads effectively and take full ownership of tasks • A self-motivated, continuous improvement mindset • A clear understanding of data protection and confidentiality principles (essential in a legal environment) • At least 2 years’ hands-on IT support experience within a professional services environment • Awareness of Windows Server environments • Cloud exposure, particularly Azure and Microsoft 365 • Active Directory and Azure AD (Entra ID) user configuration experience • Strong analytical and problem-solving skills with excellent attention to detail • The ability to work collaboratively within a team environment • A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: Owning and driving prioritised Problems and Known Errors through to resolution or eradication Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity Delivering high-quality 2nd/3rd line technical support across a broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity Providing end user computing, mobile device and printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ethic, whether face-to-face, via phone, email or chat The ability to prioritise workloads effectively and take full ownership of tasks A self-motivated, continuous improvement mindset A clear understanding of data protection and confidentiality principles (essential in a legal environment) At least 2 years’ hands-on IT support experience within a professional services environment Awareness of Windows Server environments Cloud exposure, particularly Azure and Microsoft 365 Active Directory and Azure AD (Entra ID) user configuration experience Strong analytical and problem-solving skills with excellent attention to detail The ability to work collaboratively within a team environment A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Support Virtual Assistant – Chat & Email Handling. Experience in handling chat and email support is a strong advantage. Respond promptly and professionally to customer inquiries via chat and email.

Are you passionate about delivering high quality, respectful, and person centred care and support to individuals in Billingham, County Durham? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker and lead a passionate and frien

Chat Support Excellence: Engage with customers through chat channels to provide outstanding support, address inquiries, and resolve issues promptly. As a Customer Chat Support Specialist working remotely from the comfort of your home, you will be an integral part of our customer service team. Positi

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