Customer Service Administrator
5 days ago
Leeds ICD
Customer Service Administrator – Stourton, Leeds – Office Based Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for a Customer Service Administrator to join our busy Customer Services team at our Head Office in Stourton, Leeds. This role is ideal for someone who thrives in a fast-paced, high volume manufacturing environment where priorities can shift quickly, and no two days are the same. You will play a key part in supporting the smooth flow of orders from placement through to delivery, ensuring customers receive an efficient, responsive and professional service at all times. Working closely with Manufacturing, Procurement and internal departments, you will help manage changing demands, production constraints, and tight deadlines while maintaining high levels of accuracy and customer satisfaction The Role: Key Responsibilities Process customer orders accurately and in line with company procedures Manage multiple workflows simultaneously, ensuring deadlines are met within daily operational schedules Respond to customer enquiries via telephone and email in a professional, timely and solution-focused manner Monitor end-to-end order progress in a fast-moving manufacturing environment Proactively communicate any changes, delays or issues to customers Run stock allocations throughout the day to maximise product availability Liaise closely with Procurement and Manufacturing teams to obtain and update backorder and delivery information Process customer returns, credits, loan and trial orders in line with company policy Maintain accurate records within internal systems Support continuous improvement within the department Undertake additional duties as required What We’re Looking For Excellent verbal and written communication skills Proven ability to work effectively in a fast-paced environment Strong multitasking and organisational skills High level of attention to detail Excellent time management and prioritisation abilities Resilient, adaptable and solutions-focused approach Positive, “can-do” attitude with a willingness to learn Education, Training & Experience Previous experience in a customer-facing role within a manufacturing environment Competent in Microsoft Office packages GCSE English Language (Grade A–C or 4+) Experience using ERP systems (desirable) Experience in Export shipping procedures (desirable) What We Offer * Competitive salary * Incremental holiday allowance (rising with service) * Free on-site parking * On-site canteen * Employee discount platform * Employee Assistance Programme * Qualification support * Flexible working options * Refer-a-friend incentive * Cycle to Work scheme * Subscription and registration fees paid (e.g. HCPC) * Continuous professional development with internal and external training opportunities