Receptionist - Care Navigator
2 months ago
Southend-on-Sea
• Location: Warrior Square Surgery, • Salary: £13.50 per hour, • Hours: 30 hours per week, • Shifts: To be discussed at interview (between 08:00 and 18:30, Monday to Friday), • Contract: Permanent, • Closing Date: Wednesday 9th September 2026 About Us We are a busy, friendly, and supportive GP surgery dedicated to providing high-quality care to our local community. We are looking for an enthusiastic and motivated Medical Receptionist / Care Navigator to join our hardworking front-of-house team. Main Duties & Responsibilities • First Point of Contact: Welcome patients warmly at the front desk and handle telephone enquiries professionally., • Care Navigation: Ask appropriate questions to direct patients to the right clinician, service, or healthcare professional., • Appointment Booking: Manage and schedule appointments efficiently using our clinical software., • Administration: Process repeat prescription requests, sort incoming mail/emails, and scan medical records., • Team Collaboration: Support the doctors, nurses, and management team with daily administrative tasks. About You (Person Specification) · Flexibility: Must be flexible and adaptable to work a variety of shift patterns between 08:00 and 18:30 to meet the needs of the surgery. • Clinical Systems: Previous experience using SystmOne is highly advantageous, though full training will be provided. A up to date DBS check., • Communication: Excellent verbal and written communication skills with a polite, empathetic phone manner., • Pressure: Ability to remain calm, professional, and efficient in a fast-paced environment., • Tech Skills: Confident using computers and general Microsoft Office software., • Experience: Previous experience in a medical reception or face-to-face customer service role is highly desirable. Benefits • NHS Pension Scheme enrolment., • Ongoing training and career development support., • Blue light card for discounts How to Apply Please submit your CV and a brief covering letter outlining your suitability for the role via email to The closing date for applications is Wednesday 9th September 2026.
