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Role Summary We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and biotechnology company. This is a unique opportunity to work at the intersection of IT and cutting-edge laboratory science within a highly regulated GMP environment. You will be responsible for ensuring the stability, compliance, and performance of vital lab systems, playing a key role in maintaining the integrity of processes that are essential to patient safety and product quality. Key Responsibilities • Provide hands-on 2nd level support for laboratory IT systems and instrumentation, escalating to 3rd level support in collaboration with external vendors when required., • Utilise ServiceNow to manage, track, and resolve incidents and service requests in a timely and efficient manner., • Perform configuration and user access management for specialised laboratory applications and on the Windows OS level via Active Directory., • Take ownership of key stages in the system lifecycle, including the staging of new systems, performing periodic system reviews, and the decommissioning of legacy systems., • Maintain accurate records for all hardware and software assets within the laboratory IT landscape., • Create, update, and maintain detailed documentation for all activities, ensuring full adherence to GMP and data integrity standards at all times. Essential Skills & Experience • A minimum of 2 years of professional experience in an IT support role., • Proven experience working with ServiceNow for incident and request management., • Strong, in-depth knowledge of Windows 10/11 and administration via Active Directory., • Practical experience with SCCM (System Center Configuration Manager) for endpoint management., • A structured, precise, and documented approach to work, with a strong focus on quality and detail., • A solid understanding of basic network technologies., • Excellent command of the English language, both written and verbal (CEFR C1 level or equivalent). Desirable Qualifications • Experience within a highly regulated environment such as Pharmaceuticals, Biotechnology, or Medical Devices., • Formal knowledge of GxP (especially GMP) standards and principles., • Hands-on experience with laboratory instrument applications and their supporting IT infrastructure., • A degree in Information Technology, Computer Science, or a related field. What We Offer • Contribute to meaningful work that directly impacts the development of life-changing therapies at a world-class organisation., • Gain invaluable experience in a highly regulated, technically advanced, and supportive setting., • An attractive salary and comprehensive company benefits., • Access to subsidised meals and other site-specific perks., • A clear path for growth within a specialised and high-demand field at the nexus of IT and science. ACCOUNTRIVIA is committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.