Income Accounts Advisor
5 days ago
Rochdale
Job title: Income Accounts Advisor Service Area: Customer and Communities Team: Neighbourhoods - Income Services Hours: 36.25 hours Job Overview: • To provide a joined-up customer focused income service to all customers whilst supporting tenancy sustainment, • To deliver high performance income collection that contributes to Income Services key performance indicators., • Make outbound calls relating to customers with chargeable arrears, Former Tenant arrears, garage arrears, low-level debt, returned direct debits and any other debts owed to our client., • To collect and pursue sundry charges including garage rent, former tenants' arrears, chargeable repairs, court costs, ground rent, garage plots and garden tenancies, service charges and shop rent., • To liaise with tenants, former tenants, and other debtors to arrange payments, agree sustainable payment plans based on income and expenditure and individualised money management agreements to maximise income collection, • To complete Rent Verifications for UC and handle and act on all notifications to our client by the DWP., • Maintain, input and extract information from the Housing ...