Property Operations Manager
hace 15 días
Redditch
Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. Reporting to the Assistant Director of Responsive Repairs & Capital Investment, you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. • Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services., • Build and maintain long‑term strategic partnerships with key contractors and supply chain partners., • Drive contractor performance through effective contract management, KPI monitoring and continuous improvement., • Champion customer‑focused service delivery, ensuring residents remain at the heart of decision making., • Embed organisational values across all partnership arrangements., • Develop innovative ways of working to improve efficiency, reduce costs and maximise social value., • Support procurement, mobilisation and ongoing performance management of new contractors., • Manage regional budgets and ensure services are delivered within agreed financial parameters., • Ensure full compliance with statutory, contractual and regulatory requirements., • Produce performance reports and strategic insights for senior leadership. We're looking for someone who can demonstrate: • Extensive experience managing strategic contractor partnerships within social housing., • Strong knowledge of responsive repairs, planned maintenance, major works and voids., • Experience leading geographically dispersed surveying or operational teams., • Excellent stakeholder management skills with the ability to influence at all levels., • Experience managing large operational budgets and driving value for money., • Knowledge of construction contracts, building defects, housing maintenance and compliance., • A proven track record of delivering service improvements, innovation and customer satisfaction., • HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline., • Full UK Driving Licence. #J-18808-Ljbffr