Tailor-Made / Cruise Specialist
2 days ago
Redditch
Company Overview We are one of the UK’s leading independent cruise online travel agents (OTA) having been in business for 40 years & experienced notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You’ll find a dynamic, collaborative, supportive & flexible culture that prioritises the importance of people’s well-being, happiness & development. The Company has 200 employees with a hybrid model of working from home & in the Redditch (Worcs) head office & looking to strengthen the team in many areas to help support growth plans. Dept/Role Overview • The Specialist Cruise Consultant role is fast-paced. No day is the same, with unlimited leads from a retail cruise to a bigger dynamic package specific to that customer.We pride ourselves on exemplary service, allowing us to develop and maintain a huge customer database. Our people are our biggest asset and their love and knowledge of cruise is essential. Key Responsibilities • To develop and maintain loyal customer relationships., • Provide all customers with exemplary customer service, • Quote and book the right cruise package to meet customers’ needs., • Complete and attend training as and when required to ensure knowledge and skills are kept current., • Work towards and hit monthly K...