113 Best no experience required Jobs in Redditch (December 2025)

Customer Service Advisor

21 days ago

Studley

Job Title: Customer Service Advisor Location: UK (Office-Based) Salary: Competitive + Benefits Contract Type: Full-time, Permanent About the Role: We’re recruiting for a Customer Service Advisor to join a growing, fast-paced business within the supply chain and reusable packaging sector. This role sits within the Customer Service Team and plays a key part in delivering an efficient, accurate and supportive service to a wide range of customers across logistics, retail, transport and production. As a Customer Service Advisor, you’ll be responsible for managing incoming enquiries, resolving issues, processing orders, updating customer accounts and ensuring all tasks are completed to a high standard. You’ll work closely with internal teams to ensure smooth operations and provide a seamless customer experience. This is an ideal role for someone who is organised, proactive, detail-focused and enjoys working in a busy environment where no two days are the same. Key Responsibilities: Customer Support & Communication • Act as a key point of contact for customer enquiries via phone and email, • Handle queries professionally, ensuring quick and accurate responses, • Log, investigate and resolve customer complaints or issues, • Process customer orders and updates through internal systems (SAP experience desirable), • Support customer onboarding and account creation, including documentation and checks, • Maintain accurate account records, permissions and pricing information, • Complete all administrative tasks required to support customer activity, • Ensure accurate completion of forms, transaction details and internal documentation, • Support supplier-to-retailer transactions, resolving discrepancies or queries, • Prepare basic Excel reports and summaries for customer activity, • Assist with data analysis to support customer or internal queries, • Maintain and update internal tools and spreadsheets Candidate Profile: • Previous experience in customer service or administrative roles, • Strong communication skills, both written and verbal, • Confident using Microsoft Office, especially Excel, • SAP or logistics/supply chain experience (desirable, not essential), • Highly organised with strong attention to detail, • Able to work calmly under pressure and manage multiple tasks, • Customer-focused with a proactive, problem-solving approach What Our Client Offers: • Competitive salary, • Monday–Friday working hours, • 25 days holiday + additional benefits (varies by employer), • Pension scheme, • Private medical and life assurance options (where applicable), • Employee discounts and wellbeing support programmes, • A supportive and collaborative team environment How to Apply: If you’re a motivated Customer Service Advisor looking for a busy, varied role in a supportive and growing organisation, we’d love to hear from you. About Us: We are a recruitment agency specialising in commercial, operational, and customer-focused roles across the UK. We work with organisations committed to delivering excellent service and help talented professionals find roles where they can thrive, grow and make an impact.

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