Customer Service Specialist
hace 9 días
Studley
Job Title: Customer Service Specialist Location: Studley (Office-Based) Salary: Competitive + Benefits Contract Type: Full-time, Permanent About the Role: We’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team. This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You’ll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience. It’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment. Key Responsibilities: Customer Communication & Support • Act as a main point of contact for customers via phone and email, • Handle, resolve and record customer complaints professionally, • Manage customer onboarding including registration, documentation and credit checks, • Ensure onboarding processes are completed within SLA timeframes, • Maintain up-to-date customer records and accurate permissions, • Process customer orders including amendments, cancellations and pricing queries, • Address invoice and credit note enquiries, • Review customer balance, overdue payments and credit cover daily, • Match supplier and retailer data, identifying discrepancies, • Communicate differences and actions required to suppliers, • Analyse trends and success rates and provide findings to the Key Account Manager, • Produce customer, sales and business reports using Excel, • Support updates and maintenance of internal work instructions, • Complete all administrative tasks to assist customers and internal teams, • Perform general office management duties Candidate Profile: • Excellent verbal and written communication skills, • Proficient in Microsoft Office with at least intermediate Excel ability, • 1+ year experience in Customer Service, Sales Support or Administration, • Logistics or supply chain experience (desirable), • SAP experience (desirable), • Strong attention to detail with high accuracy, • Able to work under pressure in a fast-paced environment, • Proactive, customer-focused and a strong team player What Our Client Offers: • Monday–Friday, 08:30–17:00 working hours (bank holidays required), • 25 days holiday + your birthday off, • 4% employer pension contribution, • Private medical insurance, • Life assurance (4× salary), • Employee discounts programme, • Employee Assistance Programme (EAP) for free mental health, legal & financial support How to Apply: If you’re a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we’d love to hear from you. About Us: We are a recruitment agency specialising in commercial, operational, and customer-facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.