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Major Incident Manager / Incident & Change Analyst (Contract) 📍 Berkshire – On-site 💰 Up to £230 per day (Contract) 📅 6 Month Contract 🕒 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client. As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity. Key Responsibilities Major Incident Management • Lead and coordinate the response to P1 / high-severity incidents, • Bring together cross-functional technical teams to diagnose and resolve issues, • Run incident bridge calls / war rooms and ensure incidents are actively managed until resolution, • Provide timely communications to stakeholders and leadership, • Document incident timelines, risks, and expected resolution times, • Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIR) are completed, • Monitor and track SLAs and KPIs such as MTTR Change & Incident Support • Review and validate daily change requests, ensuring completeness and quality, • Coordinate with technical SMEs and requestors where required, • Support the Change Manager during CAB meetings, • Maintain accurate process documentation and reporting Requirements • 6–10+ years’ experience working as a Major Incident Manager, • Strong knowledge of ITIL processes, particularly Incident, Change, and Problem Management, • Experience working in high-pressure operational environments, • Strong understanding of IT infrastructure and applications, • Excellent written and verbal communication skills, • Strong analytical and problem-solving abilities, • Experience using ServiceNow and MIM Workbench, • Typing speed of 45 WPM or higher, • Comfortable supporting Change Analyst responsibilities when required Desirable • ITIL V3 Foundation certification, • Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement This is an excellent opportunity to join a high-performing operations environment, supporting critical IT services within a major UK utilities organisation.

The role involves providing IT support for field operations, managing cloud services, and collaborating with engineering teams. This is a full-time, permanent position offering an opportunity to work on diverse IT solutions. A marine technology firm is seeking a Commercial Operations IT Analyst in W

We are seeking an experienced and proactive Senior Treasury Analyst with strong Trade Finance expertise to support our end‑to‑end credit risk, payment security and financial compliance processes. Treasury, Trade Finance or Finance operations experience. In this role, you will manage Letters of C

MSP Junior Analyst 6 Months - Contract Warwick / Wokingham (2 days a week on site) Are you ready to jumpstart your career in the utilities industry? Our client is on the lookout for a motivated and enthusiastic MSP Junior Analyst to join their dynamic team! If you're keen on supporting the management of contingent workforce processes while collaborating with various stakeholders, this role is perfect for you! What You'll Do: As an MSP Junior Analyst, you'll be the go-to person for managing Joiners, Movers, and Leavers processes in our Vendor Management System (VNDLY). Here's what you can expect: Act as the Primary Point of Contact: Be the liaison between vendors and stakeholders, ensuring smooth operations in the VNDLY MSP JML processes. Manage the Vendor Management System: Maintain accurate data entry and reporting in VNDLY to support efficient operations. Monitor Compliance: Keep track of contingent workforce hires, ensuring adherence to company policies and procedures. Generate Reports: Analyze workforce trends, KPIs, and cost management to provide valuable insights. Collaborate with Hiring Managers: Understand workforce needs and offer guidance on the processes to enhance recruitment efficiency. Support Issue Resolution: Tackle any challenges related to VNDLY and ensure governance and compliance are upheld. Identify Opportunities for Improvement: Continuously seek ways to enhance and streamline contingent workforce activities. What We're Looking For: To thrive in this role, you should possess the following qualifications: A Bachelor's degree in Business Administration, Human Resources, or a related field (preferred). Familiarity with Vendor Management Systems (e.g., VNDLY, Fieldglass, Beeline) is a plus! Strong analytical and problem-solving skills to help navigate challenges. Excellent communication and interpersonal skills to foster collaborative relationships. Proficiency in Microsoft Office Suite, especially Excel, to manage data effectively. Ability to juggle multiple tasks and prioritize in a fast-paced environment. Why Join Us? By becoming a part of our client's team, you'll not only enhance your professional skills but also contribute to the efficiency of the contingent workforce in the utilities industry. We believe in fostering a positive work environment that encourages growth, collaboration, and innovation. Ready to Take the Next Step? If you're excited about this opportunity and eager to make an impact, we want to hear from you! Apply today and join a team that values your skills, promotes your growth, and offers a vibrant workplace culture. Let's shape the future of the utilities sector together! Apply Now! Don't miss out on this chance to advance your career as an MSP Junior Analyst. We can't wait to see what you bring to the table! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Business Analyst - Operations and Technology - United KingdomOverview Stats Perform is the market leader in sports tech. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' s

Our client is looking for a Senior SOC Analyst to manage a small team delivering 24/7 Security Operations Centre (SOC) services across multiple projects and platforms. Senior SOC Analyst (DV Clearance) – Farnborough, UK. Are you ready to lead a dynamic team and strengthen security operations?.

Finance & Operations Lead — Early-Stage AI Consultancy. Yes, you’ll own the finance function end‑to‑end — but you’ll also dive into HR, legal, and operations.

Revenue Operations, Sales Operations, or a similar role with a strong focus on forecasting and pipeline analytics in a SaaS, tech, or B2B environment. Revenue Operations & Process Optimization. A strong understanding of revenue operations processes and experience in mapping and optimizing workflows

Revenue & Bid Analyst (Sales Operations). Support the rollout and adoption of AI-driven tools and automation within sales operations. Contribute to broader revenue operations initiatives as the business scales.

With a strong focus on operational excellence and continuous improvement, they are investing in the growth of their Security Operations capability. Due to ongoing expansion, they are now looking to add an experienced Senior SOC Analyst to their established SOC team. As a Senior SOC Analyst, you will

Operations Business Analyst - Fashion Retail Operations Business Analyst - Fashion Retail The location of the role is Paddington, London (hybrid working). Role SummaryAn outcome driven business analyst, delivering end to en.

Revenue Operations & Applications SpecialistHybrid - LondonAbout the RoleAt Runtime, one of our clients are looking for a Revnue Operations & Applications Specialist to support and optimise their Go-To-Market tech stack, with HubSpot at the core.

JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK.We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020.We place over £350m+ of Gross Written Premium

Are you ready to take the lead in a fast‑paced security operations environment? Our client is seeking a Senior SOC Analyst to oversee a small team delivering 24/7 Security Operations Centre (SOC) services across multiple platforms and critical projects. Senior SOC Analyst (DV Clearance) – Farnbo

A growing mobile app company in Central London is seeking an Operations & Finance Analyst. This entry-level position offers an exciting opportunity to support both client-facing and internal operations.

A global asset management firm in London seeks a Senior Analyst for Finance Operations. The role focuses on day-to-day accounts receivable operations, revenue recognition, and payment reconciliation.

A leading healthcare infrastructure company in the UK is seeking a Data Analyst to support governance and performance improvement across their care home portfolio.

A leading global financial services provider in Greater London is seeking a Security Operations Senior Associate to enhance its cybersecurity operations.

As our Security Operations Centre Incident Responder / Senior Analyst - Level 3 you won't just respond to alerts, you'll lead the defence of the organisation at the highest technical level. We're looking for an exceptional Security Operations Centre Incident Responder / Senior Analyst - Level 3to he

A leading technology firm in the United Kingdom is seeking a ROC Analyst.

This role is a graduate opportunity to join the central operations team of a leading London Market insurance syndicate, supporting the smooth running of core processes that underpin underwriting and policy administration. Supporting the central operations team with day‑to‑day processing and cont

A leading financial services provider in the UK seeks an IT Service Analyst for a 12-month FTC.

A global IT services firm is seeking a motivated IT Service Operations professional to manage incidents, service requests, and enhance delivery standards.

Trade Operations Analyst – London, UK. Solid understanding of exchange and clearing operations (ICE EU/US, NYMEX, CBOT, LME, CMX, Endex, Matif, SGX, NGX, ASX, Dalian, SHFE) and OTC swap settlements. Engelhart’s Trading Operations team play a critical role in monitoring and managing trade and cas

A financial management firm in London is looking for a Business Analyst for a 3-month project.

A leading technology company based in Greater London is seeking a Sales Operations Analyst to join their Finance team. The ideal candidate should have 2–6 years of experience in sales operations, ideally in a B2B SaaS context, along with strong analytical and Excel skills.

Junior Security Operations Analyst role at SiXworks an IBM company.

A multi-billion dollar hedge fund in London is seeking an experienced HR Analyst to manage HR operations for their growing workforce.

Security Operations Center Analyst / SOC Analyst – Contract. You’ll support day‑to‑day security operations, investigate alerts, and strengthen overall security posture across multiple tooling environments. Support secure email and web gateway operations.

A leading UK tech company is looking for a Sales Operations Analyst to provide insightful management reporting and market analysis.

A leading global FinTech firm located in Greater London is seeking a Graduate Operations Analyst for a 12-month contract.

A leading IoT connectivity company is looking for a Sales Operations Executive in Reading to support Global Sales & Marketing teams.

Join Centrica's IT Security Team as Global Security Operations Centre Analyst!.

Operations Change Business Analyst (Contractor). Operations Change Business Analyst (Contractor). Proven experience leading and developing business analyst teams, working on large‑scale transformation programmes.

A London-based investment firm is seeking an early-career professional to join its Trade Operations team. This position offers significant exposure to hedge fund operations and the trade lifecycle.

A UK-based lending company is looking for a Credit Analyst to join their Credit Operations team.

Senior Analyst - Operations Planning & Analysis page is loaded## Senior Analyst - Operations Planning & Analysislocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR2506491Join us as a Senior Analyst – Operations Planning & Analysis to take your career to the n

A modern banking institution in Greater London is looking for a Client Support Analyst to manage day-to-day operations and provide exceptional client service.

Support the Head of Compliance Operations with high-quality execution of the following key Compliance Operations activities: * Horizon Scanning & Regulatory Developments: + Track and log regulatory change, assess business impact, and coordinate the monthly horizon‐scanning calls. Job Descript

A leading security consultancy in Greater London is looking for an experienced SOC Analyst to manage daily security operations and incidents within a SOC.

We’re looking for a sharp, detail-driven Financial Crime Operations Analyst to join our Financial Crime team within the Financial Crime Operations department.

Proven experience as a SOC Analyst or in a similar role within security operations.

Responsible for reporting on all areas of the business unit sales and capture activities and leveraging their understanding of the business operations to produce meaningful analysis. Focuses on accuracy and timeliness of data to support wider business operations and decision making. Experience in a

This role involves delivering actionable insights and data-driven strategies to optimize growth across global commercial operations. A leading financial services firm based in London is seeking an analytical professional to join their Revenue Operations team.

For a graduate who enjoys structure, problem‑solving and making complex processes run better, this role offers a strong entry point into London Market operations with clear potential to grow into more senior operational, change or leadership positions over time. This role is a graduate opportunity

A leading investment management firm in London is seeking a Hedge Fund Operations Analyst to support daily operations of hedge fund strategies. The ideal candidate should possess a bachelor's degree and have 2-5 years of relevant experience in hedge fund operations.

A multinational banking organization is seeking a Senior Settlements Analyst to provide operational support to Treasury functions. Applicants should possess knowledge of Treasury Operations, derivative product understanding, and strong communication skills.

We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Analyst, Marketing Operations. This role has dual accountability across both the Marketing Insight and Marketing Operations teams. In addition, you will work closely with the Marketing Operations team to deli