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  • Front Desk Officer / Receptionist
    Front Desk Officer / Receptionist
    hace 11 días
    £10000–£24000 anual
    Jornada parcial
    Clacton-on-Sea

    Part-Time Front Desk Officer / Receptionist Location: Marine Inn Hotel, Seafront, Clacton-on-Sea Marine Inn Hotel, a welcoming seafront hotel in Clacton-on-Sea, is seeking a Front Desk Officer / Receptionist to join our team on a part-time basis. The main responsibilities of a Front Desk Hotel Receptionist include: · Welcoming guests and providing a friendly first impression. · Checking guests in and out efficiently. · Handling room reservations, cancellations, and modifications. · Answering phone calls, emails, and guest inquiries. · Providing information about hotel services, facilities, and local attractions. · Processing payments and maintaining accurate billing records. · Handling guest complaints and resolving issues professionally. · Coordinating with housekeeping and maintenance to ensure room readiness. · Maintaining guest records and updating the hotel management system. · Ensuring the front desk area is clean, organized, and presentable. · Managing room keys or key cards securely. · Following hotel policies, safety procedures, and confidentiality standards. Key skills: · Excellent communication and customer service · Computer proficiency (hotel reservation systems and Microsoft Office) · Problem-solving and conflict resolution · Time management and multitasking · Attention to detail · Professional appearance and positive attitude · Ability to work flexible shifts, including weekends and holidays

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