Deputy Executive Housekeeper
14 days ago
Brighton
Main Tasks • Offer exceptional guest care at all times, • Provide support to and supervise the team for an effective and efficient shift, • Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards, • Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters, • Assist the Head Housekeeper with supply ordering and stock inventory, maintaining a good relationship with suppliers, • Collaborate with other departments such as Front Office and Maintenance to ensure seamless coordination and exceptional guest experiences, • Ensure the safety and security of our guests and employees by training team members on protocols, maintaining supplies and ensuring swift and efficient response to any crisis, • Consistently advance expertise in pest control and bed bug management, • Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences, • Utilise all relevant systems correctly to complete tasks in a timely manner, • Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH...