Claims Handler - Commercial Insurance
hace 5 días
Bolton
Claims Handler - Commercial Lines - Bolton \n\nAre you ready to work for one of the most progressive independent Insurers Brokerages in the North West?\n\nThis multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of an Commercial Claims Handler\n\nThe Role\n\nAs a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process.\n\nYou'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence.\n\nKey Responsibilities\n\nManage claims from start to finish, providing expert guidance and delivering outstanding service at every stage.\nAssess coverage and liability across multiple policy types, ensuring timely and accurate resolution.\nLiaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes.\nConduct investigations, gather evidence, and negotiate settlements with professionalism and confidence.\nMaintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow-up.\nPrepare clear, insightful claims reports for Account Executives and management.\nStay informed on industry, regulatory, and market developments to continuously improve claims handling standards.\nSupport innovation and efficiency through collaboration with colleagues and the wider business.About You\n\nWe're looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You'll bring:\n\nMinimum 3 years' experience in Commercial Insurance Claims handling is essential.\nStrong understanding of commercial insurance policies, coverage types, and claims procedures - Employers and Public Liability claims experience is required.\nExcellent communication, negotiation, and analytical skills.\nAccuracy, attention to detail, and the ability to work to tight deadlines.\nProficiency in Microsoft Word, Excel, Outlook.What's on Offer\n\nCompetitive salary and benefits package\n25 days annual leave, plus additional time off at Christmas\nEmployer-matched pension contribution\nLife Assurance\nPrivate Medical Cover\nCII qualification support and ongoing professional development\nRegular training and learning opportunities\nEmployee Assistance ProgrammeAs an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported