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About Evolve Psychology At Evolve Psychology, we do things differently. Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and neurodevelopmental psychology means in practice. Laura’s vision was simple yet powerful: to bring care, connection, empathy, and clinical excellence together, with no compromise. What started as a small practice delivering expert witness and neurodevelopmental assessments has grown into an international independent psychology and neurodevelopmental service providing services across the UK, Ireland and beyond. In the UK, we provide services through the NHS and private, specialising in a variety of pathways, including: • NHS-funded neurodevelopmental assessments via Right to Choose (online when clinically appropriate and in-person), • Private neurodevelopmental assessments (online when clinically appropriate and in-person), • SpLD assessments, including dyslexia and dyscalculia, • Intellectual disability assessments, including cognitive We are clinician-founded and clinician-led. Our clinicians are proudly registered with HCPC, NMC, GMC and Social Work England or affiliated with the British Psychological Society. Globally, we are an award-winning, multidisciplinary team of over 100 experts, committed to delivering high-quality, expert services. What sets Evolve Psychology apart? • Expert leadership: Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 20+ years’ experience across mental health, neurodevelopmental, psychological and forensic services, bringing deep clinical insight and hands-on leadership to everything we do., • NHS-accredited provider: Recognised for delivering high-quality services regionally and nationally across the UK., • Dedicated clinical leadership: Across all of our clinical pathways., • Gold-standard Assessments: We are compliant with NICE, BPS, and other national and international assessment standards., • Access to digital tools: Supporting assessment delivery, including electronic health record systems., • Comprehensive CPD and discipline-specific clinical supervision., • Person-centred approach: We prioritise clinical quality and real impact, not speed or scale at the expense of care. Our assessments are evidence-based, multidisciplinary, and designed to support the whole person, not just produce a diagnosis., • Beyond assessments: Clinicians can contribute to the Evolve Inter Skills & Research Academy - developing training, shaping neuroinclusive content, or collaborating on research to raise awareness and improve support for neurodivergent individuals, educational institutions, and workplaces., • Values-led culture: Compassion, clarity, and integrity guide everything we do, from team interactions to family support., • Sustainable growth: With clinics across the UK, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre. The Role The Business Manager plays a critical leadership and coordination role across the organisation’s operations. The postholder will provide high-level operational, technological, and governance support, ensuring the smooth running of digital services, UK and Irish clinical sites, insurance frameworks, information governance, and facility operations. A key function of this role is to support the Senior Director of Operations UK and Ireland and the SMT across core operational and business functions, contributing to strategic planning, system development, service optimisation, and organisational performance improvement. Key Responsibilities Supporting the Senior Director of Operations UK and Ireland in providing direct operational and business management support, acting as a key partner in executing organisational strategies. • Lead delegated projects and operational initiatives on behalf of the Senior Director of Operations UK and Ireland., • Support development and implementation of organisation-wide systems, policies, and business improvement frameworks., • Prepare operational reports, dashboards, and analysis to support executive decision-making., • Coordinate cross-departmental communication and ensure Senior Director of Operations UK and Ireland directives are implemented efficiently across teams. Leadership • Direct line-management of a team, fostering a collaborative working environment and accountability., • Promoting cross-functional communication and smooth coordination between clinical, governance, digital, and administrative teams. International & UK Operational Management • Support Senior Director of Operations UK and Ireland to provide operational oversight across all UK and Irish clinic locations, ensuring seamless service delivery., • Support Senior Director of Operations UK and Ireland in international service development by coordinating operational processes, IT systems, compliance, and cross-border governance., • Support Senior Director of Operations UK and Ireland to develop and implement operational policies, SOPs, workflows, and quality-improvement initiatives across all regions., • Drive standardisation and efficiency across operational practices. GDPR, Data Protection & Information Governance • Act as operational lead for clinical data protection across UK and international services., • Ensure compliance with GDPR, UK Data Protection Act, and relevant international data protection frameworks., • Oversee DPIAs, data-processor agreements, retention schedules, and cross-border data transfer compliance., • Escalation support for responding to data breaches, subject access requests, and regulatory reporting., • Maintain robust information governance in digital service delivery and international operations. IT, Digital Services & Cybersecurity Compliance • Involvement in ensuring that digital systems meet required cybersecurity, privacy, interoperability, and safety standards., • Support the SMT in leading digital transformation and IT innovation programmes., • Supporting technology providers, ensuring contract compliance, performance monitoring, and system resilience., • Support implementation of access controls, cybersecurity training, and routine digital audits. Insurance & Risk Management • Manage the full organisational insurance portfolio, including public liability, professional indemnity, cyber, employer liability, and international coverage., • Ensure alignment between insurance arrangements and operational activities across all territories., • Maintain organisational risk registers and support risk governance meetings, contributing to strategic risk mitigation., • Report risk trends or emerging threats to the SMT. Clinic Location Management • Manage facilities, maintenance, utilities, security, and local contractors., • Ensure high-quality patient experience, professional environment standards, and compliance with CQC-relevant infrastructure expectations., • Support SMT to lead operational planning for clinic expansions or relocations. Health & Safety Compliance • Act as Health & Safety Lead for the organisation., • Conduct and maintain risk assessments for all premises, digital services, and staff working environments., • Ensure compliance with fire safety regulations, infection control, lone working policies, and incident reporting., • Support the SMT oversight of health and safety governance. Systems, Processes & Quality Assurance • Develop and optimise operational systems, digital workflows, booking processes, and service delivery tools., • Support the COO in embedding quality frameworks and operational KPIs., • Drive continuous improvement projects, standardised documentation, and process reviews., • Conduct internal audits and ensure readiness for external inspections or compliance reviews., • Maintain business continuity and disaster recovery procedures. Commercial Support • Contribute to budget planning, forecasting, and cost-monitoring across operational areas., • Support the business in managing suppliers, negotiating commercial contracts, leases and evaluating value for money., • Lead cost-efficiency initiatives and identify opportunities for revenue optimisation across the business., • Produce financial performance reports for senior management and board review., • Act as key operational contact for landlords, IT vendors, external partners, independent providers, and international stakeholders. Essential Skills & Experience • Significant experience in business or operational management within healthcare or a regulated sector., • Strong understanding of GDPR, data protection, and international information governance frameworks., • Experience supporting senior executives (e.g., COO) across operational and strategic functions., • Demonstrated experience managing multi-site operations and digital healthcare services., • Knowledge of Health & Safety, facilities management, and regulatory compliance., • Experience overseeing insurance, risk frameworks, and third-party contract management., • Strong organisational, analytical, and leadership skills., • Ability to work across diverse teams, cultures, and international settings., • High digital literacy, including use of clinical systems, IT platforms, and operational software. Desirable Qualifications • Degree or postgraduate qualification in business management, healthcare management, or operations., • Certification in GDPR/data protection, • IOSH Health & Safety qualification., • Experience working in healthcare or digital health environments. Why work with Evolve? Be part of a supportive, purpose-driven team dedicated to transforming neurodevelopmental care across the UK. At Evolve, we offer: • A values-led culture where clinical excellence, compassion, and staff wellbeing come first., • Competitive salary based on experience, with annual salary reviews and pension contributions., • Generous leave entitlement, including 28 days annual leave plus bank holidays - and a day off for your birthday., • Private healthcare to support your physical and mental health., • Company events