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Key Accountabilities • Manage the day-to-day technical activities for allocated customer accounts, ensuring customer, legal, quality, and food safety requirements are met at all times., • Support Own Label and Branded NPD projects from concept through to launch, ensuring all technical documentation is completed accurately and on time., • Maintain customer specifications, technical documentation, online portals, questionnaires, certificates, and compliance records., • Review and approve artwork, packaging, and product information to ensure compliance with current legislation and customer standards., • Monitor product quality and specification compliance, supporting continuous improvement where required., • Investigate customer complaints, conduct root cause analysis, and coordinate corrective actions to achieve timely resolution., • Support customer audits, technical visits, meetings, and ongoing customer relationships., • Collaborate with internal stakeholders, suppliers, and manufacturers to ensure customer expectations are achieved., • Provide technical support across the business, helping to retain existing business and support new commercial opportunities., • Participate in food safety, quality, compliance, sensory evaluation, and product assessment activities., • Support technical projects, product withdrawals, recalls, and other business-critical activities as required., • Contribute to process improvements and promote best practice across technical, quality, and compliance functions. Person Profile • Degree in Food Science / Food Technology., • Qualified Internal Auditor experienced in BRCGS V9 and Salsa V7., • Preferably Level 4 Advanced Food Hygiene., • Experience within a food manufacturing technical environment., • Knowledge of HACCP and food safety principles., • Experience and understanding of maintaining BRC standards and quality management systems., • Experience managing product specifications and technical documentation., • Strong analytical and problem-solving skills., • Excellent attention to detail., • Strong organisational and planning abilities., • Excellent written and verbal communication skills., • Ability to build effective working relationships across the business. Full UK driving licence an advantage.