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Description Pass the Keys is the UK’s leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay. Reporting to the Territory Manager, you will be the engine of our local operations, responsible for the end-to-end service delivery for our portfolio of properties. This is a performance-driven role where your success will be measured by core operational KPIs, including guest satisfaction ratings, cleanliness scores, health and safety compliance, and supplier performance. The ideal candidate thrives in a fast-paced environment, excels at complex scheduling and problem-solving, and has a passion for creating seamless, five-star experiences. This is a hands-on role that requires strong organisational skills, and a sharp eye for detail. We're looking for someone who is ambitious and keen to grow with the business. This role offers a clear development pathway, and we're looking for someone with the potential to progress into a Territory Manager position in the future. Key Responsibilities • Manage the day-to-day operations of the territory, ensuring properties are guest-ready for every stay., • Coordinate cleaning, maintenance and operational tasks across the property portfolio., • Plan resources for upcoming bookings and respond to day-to-day operational issues, including guest check-ins and check-outs., • Recruit, onboard and support third-party service providers., • Monitor supplier performance, quality and availability, taking action where required., • Manage provider communications, hours and operational adjustments., • Carry out property inspections and spot checks to maintain quality standards., • Ensure all properties remain compliant with health and safety requirements., • Manage linen, consumables, key control and property inventory., • Coordinate the operational setup of new properties before launch., • Resolve operational issues for guests and hosts professionally and efficiently., • Review guest feedback and identify opportunities to improve the guest experience. Performance will be measured against a range of operational KPIs, including: • Guest review ratings and cleanliness scores., • Property inspection and quality standards., • Health & safety compliance., • Service provider performance and app usage., • Operational contribution to territory profitability through efficient service delivery. Requirements • Experience in an Operations, Hospitality or Property Management role., • Excellent organisational and scheduling skills., • Strong problem-solving and decision-making abilities., • Experience managing suppliers or third-party contractors., • Excellent communication skills., • Confident using technology and mobile apps., • A hands-on approach with a willingness to visit properties regularly., • Experience in short-term rental or property management., • Knowledge of property management software or ticketing systems., • Location: Remote role, but you must be based in Oxford with access to a car to visit properties., • Travel: Occasional travel to other Pass the Keys territories for meetings and training. Benefits At Pass the Keys, we are committed to fostering an environment where success is both achievable and sustainable. We believe in empowering our teams with the tools, support, and knowledge they need to thrive. As part of our team, you will benefit from: • A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management., • A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do., • Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact., • Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle., • Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible., • Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities., • A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment., • 30 days of holiday (including bank holidays) plus an extra day off for your birthday., • Pension scheme with salary sacrifice, matching contributions up to 7%., • Enhanced maternity pay—up to 90% of salary for six months., • Bonus scheme available after passing probation Salary: £33,000-£35,000 guaranteed basic salary, plus quarterly uncapped bonus potential

Senior Commercial Valuation Surveyor (MRICS) Location: Home-based / Norfolk (Operating within a 40-mile radius of your home) Base Salary: £65,000 – £70,000 (Dependent on skills, knowledge, and experience) On-Target Earnings: £96,000 – £108,000+ (Highly realistic average reward package) Key Package Details: £5,500 Car Allowance + mileage, private health & dental, RICS fees paid, and 33 days total leave (inc. 5 weeks annual leave, birthday off, and 4 well-being days) The Opportunity Over my 25 years in Surveying and Property recruitment, I have seen many commission structures, but few match the transparency and earning potential of this role. If you are an experienced MRICS qualified Chartered Valuation Surveyor and Registered Valuer who specialises in the commercial sector, this is an exceptional opportunity to escape corporate bureaucracy without sacrificing your earning potential. We are partnering with a premier, independent, multi-disciplinary property consultancy established since 1890. Due to ongoing success and regional expansion, they are seeking a senior fee-earner to deliver high-quality, Red Book-compliant valuation services across a diverse mix of commercial assets. An Unrivaled, Transparent Commission Structure The standout feature of this position is the remuneration model. Actively rewarding individual performance by cutting out the complicated, delayed tier systems found at global corporate firms: 12.5% of personal net billing paid as an uncapped monthly performance incentive. Zero minimum thresholds to qualify—you earn from the very first pound you bill. No caps on your earning potential. No delays: Your bonus is paid alongside your base salary in the exact month the billing is generated, ensuring complete control over your income. The Technical Scope & Autonomy This role offers genuine technical variety, moving away from repetitive, single-sector commercial reports. Operating independently from home, you will take full ownership of a varied instruction pipeline from quotation to final delivery. Your workload will cover industrial, office, retail, mixed-use, and specialist commercial sectors for: Secured lending and financial reporting. Acquisitions, disposals, and strategic asset management. Development appraisals and specialist valuation purposes. As a Senior Surveyor, you will also act as a vital point of technical reference, collaborating with central quality assurance teams, assisting colleagues with complex cases, and maintaining high standards of Red Book compliance. The Perfect Balance: While you will manage your own workflow and use your local market expertise within a 40-mile radius of your home base, you are never left isolated. You are fully supported by digital inspection tools, modern valuation software, and a dedicated central administrative and operational team. Furthermore, you will actively contribute to the growth of the commercial service line through regional networking and business development, backed by a 100-strong professional workforce. What You Need to Bring Qualifications: You must be a fully qualified Member of the Royal Institution of Chartered Surveyors (MRICS) and a RICS Registered Valuer. Experience: A minimum of two years’ post-qualification experience (PQE) specifically in commercial property valuation. Market Knowledge: Practical experience working within your local geographical region, with a deep understanding of local market dynamics. * Attributes: Highly self-motivated, technically precise with investment and residual methodologies, and possessing a full UK driving licence. Why Apply Through Me? In a competitive market where multiple agencies might approach you, partnering with an experienced specialist gives you a distinct advantage. With 25 years of industry relationships, I ensure your profile bypasses automated portals and lands directly with the Head of Valuation & Survey. I understand the commercial landscape, meaning I can help you articulate your historic billing performance and technical expertise to secure the top end of the salary band. Every conversation is held in the strictest professional confidence. To learn more about the specific geography available, the firm's culture, or for a completely confidential breakdown of the commission structure, please apply with your CV or reach out directly for an informal discussion