IT Support Technician
2 months ago
£23000–£27000 yearly
Full-time
Oxford
Responsibilities:
· Assist customers with inquiries related to computers, peripheral devices, and software products.
· Provide guidance on product selection based on customer needs and preferences.
· Troubleshoot and resolve customer issues regarding hardware and software functionalities.
· Install, configure, and update software applications on customer devices.
· Perform hardware installations, upgrades, and repairs as necessary.
· Conduct diagnostics to identify and resolve technical problems efficiently.
· Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units.
· Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations.
· Monitor system performance and address any issues to minimize downtime.
· Maintain accurate records of inventory levels for computers, peripherals, and software products.
· Coordinate with vendors for product procurement and replenishment.
· Conduct periodic audits to reconcile physical inventory with database records.
· Document troubleshooting procedures, solutions, and best practices for future reference.
· Create user manuals and instructional guides for customers on product usage and maintenance.
· Provide training sessions to retail staff on new products, features, and troubleshooting techniques.
· Educate customers on the use and care of their purchased devices and software.
· Ensure compliance with data protection regulations and security protocols.
· Implement security measures to safeguard customer data and sensitive information.
· Stay updated on industry trends, technological advancements, and security threats.
** Requirements & Skills:**
· High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred.
· Proven experience in technical support, preferably in a retail environment.
· Proficiency in troubleshooting hardware and software issues.
· Must have good knowledge of GDPR.
· Strong communication and interpersonal skills.
· Ability to multitask and work efficiently in a fast-paced environment.
· Knowledge of computer systems, networking, and software applications.
Familiarity with inventory management systems and retail operations.
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