HR Case Manager
2 days ago
Deeside
Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care — for our customers, and for the teams who make our success possible. We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues. Purpose of the Role • Manage long-term absence processes and Right to Work in the UK checks., • Provide expert HR advice and guidance to managers at all levels., • Support and guide on complex employee relations matters — including misconduct, capability, grievances, investigations, and appeals., • Review investigation reports and correspondence, ensuring quality, compliance, and consistency., • Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes. Key Responsibilities • Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines., • Partner with managers through all stages of complex employee relations cases., • Provide coaching and support to develop people management capability at all levels., • Ensure HR policies and procedures are understood and applied correctly across the business., • Draft and review formal documentation relating to case management, hearings, and appeals., • Maintain accurate case records and ensure SLA compliance., • Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach., • Contribute to a culture of continuous improvement and positive performance outcomes. Success Measures • Timely, accurate case management and diary planning., • Compliance with policy, legislation, and internal processes., • Sound risk assessment and well-supported management decisions., • Proactive and solution-focused HR support leading to successful case outcomes. About You • Demonstrable experience managing complex HR cases., • Strong, up-to-date working knowledge of UK employment law., • Skilled at building trust and influence across all levels of the business., • Able to balance empathy with commercial pragmatism., • Excellent communication, analytical, and problem-solving skills., • CIPD Level 7 qualification (or equivalent experience) preferred., • Comfortable working in an agile, fast-paced environment, taking ownership and initiative., • Strong coaching mindset with a passion for developing others. This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day