Key Account Manager
il y a 1 mois
Birkenhead
About Hydrokem Aerosols Ltd: Hydrokem Aerosols are located on the Wirral and specialise in the manufacture of aerosol and bag on valve products. We supply to a wide range of market sectors including personal care, healthcare/medical devices, veterinary, household, automotive and technical. Hydrokem Aerosols is a part of Clinimed Holding Limited, a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group. Job Summary: As a Key Account Manager, you will play a critical role in managing and growing our most important client relationships. You’ll be responsible for delivering outstanding service, driving revenue, and managing the commercial success of each account. Main Duties & Responsibilities: • Take full ownership of service performance, KPIs, and SLAs across key accounts., • Manage the P&L for each account, optimising margins and customer profitability., • Ensure client satisfaction across products, services, and touchpoints., • Develop and execute strategic account plans, identifying growth opportunities, pricing strategies, and project pipelines., • Collaborate closely with the Commercial Manager and Business Development Director to onboard new business and manage ongoing relationships., • Drive revenue through upselling, cross-selling, and value-adding initiatives aligned with client needs., • Provide accurate sales forecasts and demand planning to support operations., • Build strong, long-term relationships with senior stakeholders across client organisations., • Act as the main point of contact for key accounts—resolving issues, managing escalations, and ensuring service excellence across logistics, supply chain, and customer support., • Lead and support commercial negotiations including contracts, pricing, SLAs, and volume agreements., • Serve as the commercial lead for NPI (New Product Introduction) projects, coordinating cross-functional teams from concept to launch., • Champion internal initiatives around cost reduction, lean practices, and operational efficiencies., • Monitor and manage service performance, ensuring OTIF (On-Time In-Full) targets of 95% or higher., • Represent the company at client meetings, site visits, and industry events—occasionally hosting and entertaining clients as part of strategic relationship building Personal Specifications: • 2+ years’ experience in a Key Account Management role, ideally within manufacturing, pharma, or related sectors., • Proven experience owning P&L, hitting KPIs, and driving commercial success., • Strong background in strategic account planning, commercial negotiations, and relationship management., • Excellent communication and stakeholder engagement skills—confident in dealing with senior decision-makers., • Highly organised and comfortable managing multiple projects and priorities in a fast-paced environment., • Analytical thinker with strong forecasting, reporting, and problem-solving capabilities., • Commercially savvy, with experience in pricing strategies, contract negotiations, and margin improvement., • A proactive, results-driven mindset with a passion for delivering customer success
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