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Duties and Responsibilities: · Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so · Recruit and Train new staff and conduct induction · Develop business strategies to raise our customer’s pool, expand store traffic, and optimize profitability · Create and manage a relaxed, welcoming, customer-focused environment · Dealing with customer queries and complaints · Maintaining statistical and financial records · To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximize profits · Conduct price and feature comparisons to facilitate purchasing · Ensure high levels of customers’ satisfaction through excellent service · Ensure racks are fully stocked · Utilizing customer experience and everyday coaching across the team (especially during peak times) · Inform customers about discounts and special offers and managing budgets ** Skill/experience/qualifications:** · Excellent all-around managing skills · Strong experience in Excel · Excellent organizational and proven ability to manage the full extent of business requirements · Must have excellent communication and interpersonal skills · Customer management skills · Bachelor &/ Master’s degree or a related study and experience
We are seeking a professional and experienced Luton Van Delivery Driver to join our team. The ideal candidate must have prior experience in driving commercial vehicles and performing deliveries, demonstrating strong driving skills, reliability, and a commitment to excellent customer service. We are looking for someone who is respectful, honest, responsible, efficient, and enjoys working collaboratively within a team environment. Effective communication with both customers and colleagues is essential. Key Responsibilities: - Safely operate a Luton van to deliver packages to customers. - Deliver heavy packages. - Sometimes you will need to assemble and unpack the products. You will receive training to install the items safely and correctly. - Monday to Saturday. - Complete between 30–40 stops per day. - Follow assigned delivery routes, typically lasting between 8 to 10 hours. - Maintain effective communication with the dispatch team and customers. - Handle packages with care and ensure timely deliveries. - Conduct pre-trip inspections of the vehicle, checking for mechanical issues and ensuring it is in good working condition. - Load and unload goods from the van, ensuring proper handling and securing of items during transport.
We are seeking a dedicated and friendly Porter to join our team. The ideal candidate will play a crucial role in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. This position requires strong communication skills, attention to detail, and a passion for hospitality. As a Porter, you will be the first point of contact for guests, making it essential to embody our commitment to outstanding service. Duties Greet guests warmly upon arrival and assist with their luggage as needed. Maintain cleanliness and organisation in the lobby and common areas. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Assist with the setup and breakdown of events or functions held within the hotel. Ensure that all guest requests are handled promptly and efficiently. Monitor the condition of facilities and report any maintenance issues to management. Uphold high standards of professionalism in all interactions, including phone etiquette. Experience Previous experience in hospitality or guest services is preferred but not mandatory. Multilingual or bilingual skills are highly desirable to cater to a diverse clientele. Strong communication skills with an emphasis on phone etiquette are essential. A background in hotel operations or related fields will be advantageous but not required. If you are passionate about providing exceptional service and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Porter.
Duties and Responsibilities: · Maintaining statistical and financial record · Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability · Create and manage a relaxed, welcoming, customer - focused environment · Dealing with customer queries and complaints · Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so · To control and operate the store in accordance with company instructions, policies, and procedures to minimize operating costs and maximize profits · Conduct price and feature comparisons to facilitate purchasing · Recruit and train new staff and conduct induction · Ensure high levels of customer satisfaction through excellent service · Ensure racks are fully stocked · Utilizing customer experience and everyday coaching across the team (especially during peak times) · Inform customers about discounts and special offers and managing budgets ** Skill/experience/qualifications:** · Excellent all-around managing skills · Strong experience in Excel · Excellent organizational and proven ability to manage the full extent of business requirements · Must have excellent communication and interpersonal skills · Customer management skills · Bachelor &/ Master’s degree or a related study and experience