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Role Summary The Service Delivery Specialist is responsible for the secure, compliant, and efficient handling and storage of regulated research, development, and scientific assets. This role combines facilities and transport coordination with broader service delivery responsibilities within the archive operation. The role is split between facilities management and transport coordination, including the collection and return of client archive materials, maintenance of company buildings and equipment, and upkeep of environmental and safety systems. As business needs allow, this person will also support wider service delivery operations within the archive, including material handling, inventory management, and client service fulfilment. This role requires a high degree of accuracy and attention to detail and is critical to maintaining the chain of custody for client materials, ranging from palletised ambient storage items to temperature-sensitive samples. The ideal candidate will uphold strict regulatory requirements, leverage technology for accurate documentation, and ensure safe and efficient service delivery. Driving company vehicles for material collections and deliveries is a regular requirement of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Core Responsibilities Facilities and Transport Coordination • Responsible for the collection and return of archive material to and from client premises or their designated locations using company transport., • Responsible for the maintenance and upkeep of all company buildings, equipment, and vehicles, including scheduling and overseeing servicing, MOT, and related requirements., • Perform testing of fire and intruder alarm systems on a weekly and monthly basis and document results. Any alarm failures must be brought to the immediate attention of the UK Site Leader., • Coordinate and oversee service providers to ensure all services are effective in terms of work delivered and timely completion and documentation of that service. Liaise with suppliers and utility companies to obtain quotations for facility contracts., • Maintain and operate the archive facility in accordance with company SOPs. This includes but is not limited to:, • Maintaining the archive facility and its operation in accordance with Company Policies and Procedures, • Monitoring archive environmental conditions and maintaining records, producing weekly data and monthly reports, • Maintaining standards required within and outside the archive facilities, • Support the wider service delivery team in the handling, storage, transfer, and retrieval of regulated client materials, including palletised ambient storage items and temperature-sensitive samples., • Maintain accurate and compliant inventory records using GXP Storage's regulated material management system (GXP-Guardian), including handheld electronic devices and barcode scanners., • Assist with inbound and outbound client material requests, ensuring fulfilment is completed accurately and in line with client expectations and company procedures., • Follow and comply with GxP regulatory requirements, including Good Clinical Practice (GCP), Good Laboratory Practice (GLP), Good Manufacturing Practice (GMP), and/or Good Clinical Laboratory Practice (GCLP) as applicable., • Uphold strict chain-of-custody requirements for all client materials, ensuring safe handling and storage in accordance with GXP Storage Policies and Standard Operating Procedures., • Attend and complete ongoing training for documented competency in all aspects of the role, including equipment operation, GxP compliance, and service delivery procedures., • Once trained and competent, assist in training and mentoring other team members in service delivery roles as appropriate., • Participate in the emergency response duty rotation alongside other designated UK team members., • Candidates must be able to respond to site within 60 minutes from their home address. A location within reasonable distance of Rushden and Northampton is a condition of this role., • Duties include responding to temperature alarms and equipment failures, addressing security or facility-related emergencies, conducting necessary on-site assessments, and coordinating with emergency services when required. Required • Prior experience in facilities coordination, transport coordination, warehouse operations, or a related operational role., • Strong literacy and numeracy skills with a high degree of accuracy and attention to detail., • Valid UK driving licence (clean). Maintenance of a valid and insurable driving licence is a condition of employment., • Competency in using computer systems and handheld electronic devices., • Strong organisational skills and the ability to prioritise tasks and follow detailed processes., • Ability to work both independently and collaboratively within a small team., • Experience in a regulated or compliance-driven environment (pharmaceuticals, life sciences, healthcare, or similar)., • Familiarity with Good Clinical Practice (GCP), Good Laboratory Practice (GLP), Good Manufacturing Practice (GMP), or Good Clinical Laboratory Practice (GCLP)., • Knowledge of temperature-controlled storage and chain-of-custody protocols., • Experience with environmental monitoring systems and facility management software. The role is physically demanding and requires sustained periods of standing and walking. The worker will be required to operate powered walkie stackers (pedestrian-operated, ground-level) and scissor lifts (MEWPs) at height. Manual handling of materials is a regular requirement. Accuracy and attention to detail are essential throughout all physical tasks. Driving company vehicles is a regular requirement of the role. Work Environment The role operates primarily in a warehouse and archive environment, including exposure to moving mechanical parts, vehicles, and varying environmental conditions. Temperature-controlled areas may vary depending on the type of materials stored. Work is performed both indoors and outdoors. Some working outside of standard hours may be required, including participation in the emergency response duty rotation. Safety and Hazards The worker must follow all safety protocols to minimise exposure to risks, including moving equipment and potentially hazardous materials. Health and safety training will be provided. Schedule This is a full-time position. Standard working hours are Monday to Friday, 09:00 to 17:00, with a one-hour lunch break. Due to the nature of the work, occasional flexibility outside standard hours may be required, including participation in the emergency response duty rotation.

Sales Exec Irthlingborough, NN9 Monday to Thursday - 0800 - 1730 Friday - 0800-1700 Salary: £27,070 - OTE £35,100 Interaction is recruiting for a Sales Exec for our client based in Irthlingborough. Working for a company that provides safety training and assessments. This is a customer facing role and the successful candidate will have responsibility for generating new business as well as managing an allocated group of customers. You will be responsible for driving revenue growth by prospecting and qualifying leads, nurturing customer relationships, and closing sales over the phone or via email. You will form close relationships with key decision makers to increase customer loyalty and drive revenue growth. This role is vital to the growth plans set out by the company and will play a crucial part in ensuring that training are successfully delivering on service level agreements for our clients, meeting or exceeding targets and protecting and retaining revenue. The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation. Duties: • Prospect and qualify leads through outbound cold calling, email campaigns, and other lead generation techniques, • Contact allocated accounts to increase bookings to both open and dedicated training courses in-line with customer development plans., • Responding professionally and within agreed timescales to all enquiries by telephone and email or any other tool as required., • Offering advice and guidance on our training portfolio and related industry certification schemes., • Adapting standard processes to suit individual client needs., • Manage sales pipeline and opportunities in CRM software, ensuring accurate and up-to-date data., • Follow up with customers post-sale to ensure satisfaction and address any concerns or issues., • Nurture customer relationships through ongoing communication and proactive engagement ensuring that customer satisfaction results in repeat and expansion business., • Build close relationships with key decision makers to ensure customer loyalty and increase market share., • Identify customer training requirements, generate quotes and where necessary process bookings alongside the processor., • Promote new products and services to account base as required., • Meet and surpass any relevant role related SLA targets and KPIs, as required. To be considered: • Experience of telesales in a business-to-business environment., • Knowledge or experience of the construction and/or training/education sector would be beneficial but is not essential., • IT literate with knowledge and experience in Microsoft office programmes such as Word, Excel, PowerPoint and Outlook. Experience of using databases and CRMs is desirable, but training will be provided., • Excellent customer service and people skills, with a hands on and customer centric approach., • Ability to deliver in a highly targeted sales role and develop effective working relationships with colleagues at all levels., • Strong time management skills along with the ability to be organised and plan and prioritise tasks., • Excellent literacy and numeracy skills, along with a high level of attention to detail and high level of accuracy., • Self-motivated and can work effectively, both independently and as part of a team. Benefits: • Annual leave - 25 days holiday, plus bank holidays, • Workplace pension scheme, • Company sick pay, • Life assurance plan, • Health cash plan and employee assistance programme, • Career development, • Personal development, • Yearly appraisal process, • Discretionary bonus/commission payments (qualifying criteria must be met), • Free eye tests Dan Pearce 07791991352 INDNH JTRA1_UKTJ

Role: Semi Skilled Operative Hourly Rate: : £15.32 per hour + opportunity to earn overtime and additional hourly merit rate between £0.25 - £4.38 (Once passed probation) Role based: Westcott Venture Park, Aylesbury, Buckinghamshire, HP18 0XB Contract type: Permanent Working hours: Monday to Thursday 07:45am-16:30pm, Friday 07:45am-15:30pm - 39 Hours We are seeking a Semi Skilled Operative to join our team in based in Aylesbury. This role will play a critical part in ensuring products are manufactured and delivered to our customers safely, on time and to our high quality standards. Working as part of a team, you will be responsible for carrying out all tasks necessary to meet our customer requirements, following established procedures and instructions and applying practical experience. -Perform work in accordance with established quality standards, technical specifications, service requirements and Health and Safety regulations. -Plan and execute assigned tasks in accordance with technical specifications, Standard Operating Procedures (SOPs), Risk Assessments and Method Statements, while maintaining a safe, organised and clean working environment. -Work towards achieving refurbishing targets by identifying faults, implementing solutions where possible, or escalating issues as necessary.

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Role: Multi Skilled Operative Hourly Rate: : £15.32 per hour (plus London Weighting £1.32 per hour) + merit rate of up to £4.38 per hour Role based: Portakabin Ltd, St Albans, AL2 2DZ (Driving licence required) Contract type: Permanent Working hours: Monday to Thursday from 7:45am to 4:30pm, on Fridays from 7:45am to 3:30pm We are seeking Multi Skilled Operative to join our team in based in St Albans. These roles will play a critical part in carrying out refurbishment and fit-out of buildings; ensuring all work is completed safely, efficiently and to the required quality standards, supporting on-time and cost-effective delivery for customers. • Maintain a safe, organised and compliant working environment, in line with health, safety and environmental standards., • Follow technical instructions, RAMS and company procedures to complete work safely, efficiently and to the required quality., • Carry out refurbishment and fit-out activities following technical specifications, SOPs, RAMS and company procedures, ensuring tasks are completed safely, efficiently and to the required quality., • Support colleagues by assisting with activities across the team, supporting activities outside own experience where qualified or experienced to do so., • Contribute to team delivery by working collaboratively and escalating issues promptly where they cannot be resolved., • 24 days holiday plus bank holidays, option to buy 5 days, • Contributory pension including life assurance scheme, • Fixed bonus scheme, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Opportunity for career progression We are looking for someone who has: • Experience gained in operational environments, working across a variety of semi-skilled activities., • Practical skills are acquired through training and supervised application., • Basic knowledge of tools, equipment and materials, with experience of using them safely., • Ability to read and interpret technical documentation such as Standard Operating Procedures (SOPs), Risk Assessments and Method Statements.

Account Handler Established in 2006, BQI Group are a UK Top 100 Independent Brokers with IIP Gold Accreditation and rated as ‘Excellent’ on Trustpilot, with their clients and people at the heart of everything they do, operating across the UK trading from three key locations: Perth, London and Northampton. They are the trusted insurance partner for over 3,500 businesses becoming highly respected within the insurance market for their technical expertise and ability to deliver comprehensive portfolios of cover, even for those risks deemed difficult to place, adding real value to their clients and delivering an exceptional client journey. BQI Group are proudly part of the JMG Group - a Top 30 UK broker placing £350 million in Gross Written Premium annually and with over 800 employees headquartered in Leeds. The opportunity Due to continued growth and success, we are seeking a highly motivated and experienced Account Handler to join our dynamic team based in our Wellingborough office. Key Responsibilities: Working closely with Account Executives with day-to-day tasks Comparing insurance coverages and policy wording Providing dedicated and high-standard customer service to a portfolio of key clients Handling general administration tasks such as renewals, mid-term adjustments, extensions to covers, invoicing, and responding to client queries. Ensuring quality control and maintaining high standards of customer service Checking and issuing documentation to clients in a timely and accurate manner Building and maintaining relationships with new and existing clients What we’re looking for: To be successful in this role, you must have the following skills. Previous experience in an insurance background Committed to building strong Client and Insurer relationships. Confident meeting and speaking with clients and third parties Supportive teamwork skills Excellent organisational skill A pro-active and collaborative attitude What we offer: Generous salary commensurate with level of experience Company Pension scheme Generous holiday entitlement, including birthday day off & purchase options Bupa Healthcare Cash Plan Life Assurance Gymflex Many more REF-(Apply online only)

Sales Exec Irthlingborough, NN9 Monday to Thursday - (Apply online only) Friday - (Apply online only) Salary: £27,070 - OTE £35,100 Interaction is recruiting for a Sales Exec for our client based in Irthlingborough. Working for a company that provides safety training and assessments. This is a customer facing role and the successful candidate will have responsibility for generating new business as well as managing an allocated group of customers. You will be responsible for driving revenue growth by prospecting and qualifying leads, nurturing customer relationships, and closing sales over the phone or via email. You will form close relationships with key decision makers to increase customer loyalty and drive revenue growth. This role is vital to the growth plans set out by the company and will play a crucial part in ensuring that training are successfully delivering on service level agreements for our clients, meeting or exceeding targets and protecting and retaining revenue. The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation. Duties: Prospect and qualify leads through outbound cold calling, email campaigns, and other lead generation techniques Contact allocated accounts to increase bookings to both open and dedicated training courses in-line with customer development plans. Responding professionally and within agreed timescales to all enquiries by telephone and email or any other tool as required. Offering advice and guidance on our training portfolio and related industry certification schemes. Adapting standard processes to suit individual client needs. Manage sales pipeline and opportunities in CRM software, ensuring accurate and up-to-date data. Follow up with customers post-sale to ensure satisfaction and address any concerns or issues. Nurture customer relationships through ongoing communication and proactive engagement ensuring that customer satisfaction results in repeat and expansion business. Build close relationships with key decision makers to ensure customer loyalty and increase market share. Identify customer training requirements, generate quotes and where necessary process bookings alongside the processor. Promote new products and services to account base as required. Meet and surpass any relevant role related SLA targets and KPIs, as required. To be considered: Experience of telesales in a business-to-business environment. Knowledge or experience of the construction and/or training/education sector would be beneficial but is not essential. IT literate with knowledge and experience in Microsoft office programmes such as Word, Excel, PowerPoint and Outlook. Experience of using databases and CRMs is desirable, but training will be provided. Excellent customer service and people skills, with a hands on and customer centric approach. Ability to deliver in a highly targeted sales role and develop effective working relationships with colleagues at all levels. Strong time management skills along with the ability to be organised and plan and prioritise tasks. Excellent literacy and numeracy skills, along with a high level of attention to detail and high level of accuracy. Self-motivated and can work effectively, both independently and as part of a team. Benefits: Annual leave - 25 days holiday, plus bank holidays Workplace pension scheme Company sick pay Life assurance plan Health cash plan and employee assistance programme Career development Personal development Yearly appraisal process Discretionary bonus/commission payments (qualifying criteria must be met) Free eye tests Summer and Christmas parties Please apply with an updated cv. Dan Pearce (phone number removed) INDNH

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We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. Find out more about working at Standard Life. Guide for Candidates: standardlifeplc.

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