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Housing and Wellbeing Officer - Floating Support - 9 Months Fixed Term Contract Location: Blackburn Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for providing floating support to customers living in a range of tenancies, including social housing, private rented and other settled accommodation. The role focuses on tenancy sustainment, promoting independence, preventing homelessness and supporting customers to manage their tenancy successfully within a customer-focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on supporting customers who may have a history of drug or alcohol use, mental health needs and other complex circumstances, working with landlords, housing providers and partner agencies to identify risks early, resolve tenancy-related issues and help customers remain settled in their homes. What you’ll be doing • To assist customers to identify their strengths, support needs and risks, including needs linked to drug or alcohol use, mental health and other complex circumstances, and jointly develop tenancy sustainment plans that help them maintain their tenancy and build independence;, • To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity., • To assist customers to access other agencies and their services and know of the services within the wider community;, • To coach and assist customers to understand and meet the responsibilities of their tenancy, including rent payments, property care, neighbour relationships, communication with landlords or housing providers, and understanding their rights and obligations;, • To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;, • To provide flexible, community-based floating support through home visits, outreach and partnership working, responding to changing customer needs and tenancy risks;, • To develop and maintain effective working relationships with social housing providers, private landlords, letting agents, local authorities, health services, substance use services and partner agencies to ensure customers receive coordinated support to sustain their tenancy;, • To work proactively with customers, landlords, housing providers and tenants to prevent tenancy breakdown, resolve issues at the earliest opportunity and promote long-term housing stability. What you’ll need • Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards, • Qualified to minimum level 4 in English and Maths, • Evidence of well-developed IT and keyboard skills, • Hold a full UK driving license and have access to a vehicle for use at work. What we need from you • You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects., • Experience of working in Housing Management is desirable., • Experience of providing floating support, tenancy sustainment or homelessness prevention support to customers living in a range of tenancy types, including social housing and private rented accommodation, is required., • Experience of supporting customers with complex needs, including a history of drug or alcohol use, mental health needs, trauma or other barriers to maintaining a tenancy, is desirable., • Experience of using a strength based approach to assist customers to achieve their goals is desirable., • Experience of administration and recording procedures, with an in depth understanding of confidentiality., • Ability to engage and to build relationships with partnering or potential partner agencies or organisations., • Experience and understanding of safeguarding., • Good written and verbal communication., • Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems., • Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem., • Demonstrable coaching skills in promoting independence., • Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment • Pension¦DC Scheme (up to 10% contribution from both colleague and Great Places), • WPA¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates., • Wage Stream¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Closing date: 1st July 2026 Shortlist date: 2nd July 2026 Interview date: TBC

Housing and Wellbeing Assistant - 12 months Fixed Term Contract Location: Blackburn Salary: £26,492 You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doing • You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;, • You will encourage feedback from customers, recording and responding to any complaints and compliments;, • You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with our client procedures;, • You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels., • You will follow financial procedures and take responsibility for all monies held and received;, • You will be responsible for communal cleaning and void cleaning, along with the wider team. What you’ll need • Qualified to minimum level 2 in English and Maths, • Evidence of IT skills, • Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner., • The ability to develop, and project, a positive image of our client through interpersonal, written and verbal communication skills., • Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail., • Effective liaison with colleagues and other stakeholders to give or find information to resolve problems., • Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment • Pension¦DC Scheme (up to 10% contribution from both colleague and our client), • WPA¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates ., • Wage Stream¦ You can access savings opportunities and early access to wages Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in our clients Safeguarding Policy & Recruitment Policy on our website”. Closing date: 22nd June 2026 Shortlist date: 23rd June 2026 Interview date: TBC

We are looking for a Highly skilled and proactive Field Service Engineer to carry out both breakdown repairs (reactive maintenance) and Planned Preventative Maintenance (PPM) on loading bay equipment. This includes dock levellers, scissor lifts, roller shutter doors, loading bay gates,associated mechanical, electrical, and hydraulic systems. Key Responsibilities for aField Service Engineer - Loading Bays • Attend customer sites to diagnose and repair faults on scissor lifts, dock levellers, and other loading bay equipment., • Carrying out mechanical, electrical, and hydraulic fault-finding, part replacement, and urgent breakdown support., • Complete scheduled PPM to SLA standards, including inspections, testing, lubrication, adjustments, calibrations, and identifying early wear or safety issues., • Ensure all work complies with PUWER, LOLER and company safety procedures., • Provide professional customer service, advising on equipment condition and safe operation whilst having clear communication amongst our internal teams., • Follow company policies, maintain vehicle and stock to standard, travel regionally/nationally, and carry out reasonable ad-hoc duties. Essential Requirements for a Field Service Engineer/Loading Bay Engineer: • High degree of flexibility in working hours and types of jobs undertaken., • Excellent communication skills both written and oral., • Advanced understanding of Loading Bay Equipment., • High degree of mobility travelling throughout the region, and at times throughout the country, as and where directed. Key performance Indicators for a Field Service Engineer: • Quality of repairs and maintenance., • Quality of documentation and reporting., • Speed and efficiency of work., • Response to instructions from Operations Centre to meet customer expectations., • Flexibility and adaptability to ever-changing job function., • Development of engineer, customer and colleague relationships. Company Information Who are we? Millers Vanguard are proud to have been supporting all the UKs Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts. Our service are as follows: • Nationwide reactive maintenance, • Hygienic Deep cleaning & Planned maintenance services, • Refurbishment, logistics and installation of equipment We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a. Our people Despite being a large operation here at Millers Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOUthe employee. Our team of over 500 employees have the advantage of working in state-of-the-art working environments: • New Technical response centre, • Award Winning research, Innovation, and recycling facility, • Industry leading Mercedes Benz fleet We believe in providing you with the very best environment and tools to do the job. Why join us? • Job Specific Uniform & tooling for all roles, • Company wide fun days and charity events, • Company Pension, • 32 Holidays per year including bank holidays., • Regular staff treats for employees and their families. Hours: 42.5 hours per week, Monday to Friday, 8:00am5:00pm JBRP1_UKTJ

Housing and Wellbeing Officer - Floating Support - 9 Months Fixed Term Contract Location: Blackburn Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for providing floating support to customers living in a range of tenancies, including social housing, private rented and other settled accommodation. The role focuses on tenancy sustainment, promoting independence, preventing homelessness and supporting customers to manage their tenancy successfully within a customer-focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on supporting customers who may have a history of drug or alcohol use, mental health needs and other complex circumstances, working with landlords, housing providers and partner agencies to identify risks early, resolve tenancy-related issues and help customers remain settled in their homes. What youll be doing • To assist customers to identify their strengths, support needs and risks, including needs linked to drug or alcohol use, mental health and other complex circumstances, and jointly develop tenancy sustainment plans that help them maintain their tenancy and build independence;, • To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity., • To assist customers to access other agencies and their services and know of the services within the wider community;, • To coach and assist customers to understand and meet the responsibilities of their tenancy, including rent payments, property care, neighbour relationships, communication with landlords or housing providers, and understanding their rights and obligations;, • To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;, • To provide flexible, community-based floating support through home visits, outreach and partnership working, responding to changing customer needs and tenancy risks;, • To develop and maintain effective working relationships with social housing providers, private landlords, letting agents, local authorities, health services, substance use services and partner agencies to ensure customers receive coordinated support to sustain their tenancy;, • To work proactively with customers, landlords, housing providers and tenants to prevent tenancy breakdown, resolve issues at the earliest opportunity and promote long-term housing stability. What youll need • Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards, • Qualified to minimum level 4in English and Maths, • Evidence of well-developed IT and keyboard skills, • Hold a full UK driving license and have access to a vehicle for use at work. What we need from you • You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects., • Experience of working in Housing Management is desirable., • Experience of providing floating support, tenancy sustainment or homelessness prevention support to customers living in a range of tenancy types, including social housing and private rented accommodation, is required., • Experience of supporting customers with complex needs, including a history of drug or alcohol use, mental health needs, trauma or other barriers to maintaining a tenancy, is desirable., • Experience of using a strength based approach to assist customers to achieve their goals is desirable., • Experience of administration and recording procedures, with an in depth understanding of confidentiality., • Ability to engage and to build relationships with partnering or potential partner agencies or organisations., • Experience and understanding of safeguarding., • Good written and verbal communication., • Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems., • Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem., • Demonstrable coaching skills in promoting independence., • Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment • PensionDC Scheme (up to 10% contribution from both colleague and Great Places), • WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition You Count Rewards are individual rewards for going above & beyond, • Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates., • Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Closing date: 1st July 2026 Shortlist date: 2nd July 2026 Interview date: TBC JBRP1_UKTJ