AWS connect Developer, 3+ years experience
hace 15 horas
Greater London
*** We are Hiring 🔈 *** We're looking for a talented AWS Connect specialist to design, implement, and optimize our cloud-based contact center solutions. The ideal candidate will have deep expertise in AWS Connect and a passion for creating exceptional customer service experiences through technology. ✒️Key Responsibilities : - Design and implement end-to-end AWS Connect solutions for our contact center operations - Configure and manage call flows, IVR systems, queues, and routing profiles - Develop and integrate Lambda functions to extend AWS Connect functionality - Create and maintain Amazon Lex chatbots for interactive voice and chat experiences - Optimize contact center operations for efficiency, performance, and customer satisfaction - Collaborate with stakeholders to identify requirements and design appropriate solutions - Provide technical guidance and training to team members on AWS Connect best practices
Qualifications - 3+ years of experience with AWS Connect and related services - Strong understanding of contact center operations and customer experience principles - Proficiency in AWS services including Lambda, DynamoDB, S3, Lex, and Kinesis - Experience with Contact Control Panel (CCP) customization and agent workspace design - Knowledge of telephony concepts, IVR design, and call routing strategies - Programming skills in JavaScript, Python, or similar languages - Nice to have AWS Certification (Solutions Architect, Developer, or specific Contact Center certification) - Experience with API integrations between AWS Connect and CRM systems - Strong analytical and problem-solving abilities 🌎Location - Remote work with occasional visit to Glasgow, United Kingdom. 📩Interested candidate please connect