Senior Supervisor
17 hours ago
Treharris
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? You'll be a proactive and experienced Senior Supervisor working on key operational workstreams including Private Leakage, Lead Renewal, New Connections, and Reactive Metering. Youll manage and coach a team of Field Supervisors, ensuring safe, efficient delivery and exceptional customer service. Acting as the area expert and escalation point for complex issues, youll drive performance, resolve challenges, and promote a high-performance culture. Youll champion Health, Safety, and Environment (HSE) standards, conduct site audits, and maintain high workmanship quality. Commercially minded, youll monitor financial performance, optimise resource use, and identify opportunities for cost efficiencies. Regular one-to-one and team meetings will support development, set clear objectives, and ensure compliance. This role requires strong leadership, operational expertise, and a passion for continuous improvement. Youll track key metrics including CSAT and Net Promoter Score, using feedback to enhance service delivery. Youll also handle escalated customer complaints professionally, ensuring swift resolution and satisfaction. If youre results-driven, safety-conscious, and committed to delivering first-time-every-time service, wed love to hear from you. What youll bring Proven experience (5+ years) in a Supervisory or Senior Supervisory role, preferably within a utility, field service, or technically complex operations environment. Demonstrable track record of leading and developing teams to achieve demanding operational and commercial targets. Strong understanding of field service operations, scheduling, and logistics. Experience with the specific work streams (Leakage, New Connections, Metering) is highly desirable. Excellent Health and Safety knowledge and a personal commitment to safe working practices. Strong commercial awareness with the ability to analyse financial data (e.g., Cost Value Reports) and use it to drive business decisions. Exceptional communication, influencing, and interpersonal skills, with the ability to engage effectively with field teams, senior management, and customers. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care for you Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ
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