Hotel General Manager
21 days ago
Pontypridd
Reed Business Support are thrilled to be supporting a well-established hotel in the Pontypridd area in their search for an experienced Hotel General Manager. This is an exciting opportunity for a commercially minded leader to take overall responsibility for hotel operations, driving exceptional guest experiences while delivering strong business performance. \n As the Hotel General Manager, you will oversee the day-to-day running of the hotel, ensuring all departments operate efficiently and collaboratively. This is a fantastic opportunity to join a welcoming and supportive senior leadership team, bringing genuine passion, energy, and enthusiasm to a growing organisation. \n What you'll be doing: \n\n • Oversee the daily operations of the hotel, ensuring all departments run efficiently and effectively\n, • Develop and implement operational policies and procedures to maintain high service standards\n, • Lead and coordinate department heads to achieve business objectives\n, • Monitor and analyse operational performance through key performance indicators\n, • Ensure an exceptional and consistent guest experience throughout the hotel\n, • Manage and resolve guest concerns promptly and professionally\n\n What you'll need: \n\n • At least 3-5 years' experience in a senior management position\n, • Proven experience managing large teams and multiple departments\n, • Strong financial acumen with budgeting, forecasting and financial analysis experience\n, • Excellent leadership, communication and interpersonal skills\n, • Ability to make effective decisions in a fast-paced environment\n, • Knowledge of hotel management systems and property management software\n\n What you'll get: \n\n • 28 days holiday\n, • Performance-based bonus scheme\n, • Opportunity to lead and shape the success of a well-established hospitality operation\n, • Varied and rewarding senior leadership position with significant operational responsibility\n\n If you would like to know more about this role, please get in touch today! \n