Senior User Experience Researcher
18 hours ago
Caerphilly
What you’ll be doing: • Lead generative and evaluative research across digital and hardware products, • Plan and conduct qualitative and quantitative studies, including interviews, usability testing, surveys, focus groups and diary studies, • Collaborate closely with Product Designers, Product Managers, Sales and Marketing to embed research throughout the development cycle, • Collaborate with Hardware and Electrical teams to collect and manage product teardown analysis, image quality and other technical analysis reports, • Translate complex research findings into clear, actionable insights, • Build and maintain research documentation, processes, and a participant panel, • Competitive analysis of competitors, report regional reviews, and product sentiment across all mediums., • Present research findings through reports, storytelling, and workshops with key stakeholders, • Use social media to monitor feedback, comments and build a research panel using social media platforms., • Present findings to stakeholders and influence product and business decisions with evidence-backed insights What we’re looking for: • 5+ years of experience in UX research, ideally within hardware/connected products, • Experience running Design Thinking Experimentation – Identifying risky assumptions, forming testable hypotheses, using metrics, running “in-market” experiments, • Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis, • Synthesising various data sources, like trends, customer insight, app data, sales data, etc., • Proven experience in advocating for user research, helping teams understand and act on participant needs and behaviours, • Knowledge of competitive analysis and the ability to assess market trends and product sentiment, • Experience leveraging social media platforms for user engagement, feedback monitoring, and participant recruitment, • Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation) Benefits: • Hybrid working: 3 days in our Caerphilly office, rest remote, • Annual, all-expenses-paid trip to a UK or EU design or research conference, • The chance to help shape a new team and design culture, • Work on a product with real-world impact and visibility