Operations & Office Support
2 days ago
Rhondda
Role: Operations & Office Support Salary Range: £27,000 - £38,000 Location: Fully on-site, in person - Rhondda Valleys, South Wales Benefits: Relocation support for city escapees | Front-row seat to shaping the future of pet care | Thrive in a high-growth, fast-paced environment About Us ThePetFoodPeople® is a fast-growing, founder-led pet nutrition manufacturer creating premium foods, treats and supplements for forward-thinking brands across the UK and internationally. We run a tight, talented team where everyone has real ownership and real impact. We care deeply about quality, clarity, pace and delivering world-class service. If you enjoy responsibility, variety and being part of a small team that gets big things done, you’ll feel right at home here. The Role This is a high-impact role at the heart of our operation. You’ll be the person who keeps everything flowing; connecting production, purchasing, customer operations and logistics in a smooth, organised, no-drama way. You’ll work across the whole business, build strong relationships with suppliers, and help drive a fast, high-quality manufacturing rhythm. If you’re the kind of person who loves structure, clarity and getting things done, you’ll thrive here. This is a role for someone who enjoys pace, ownership and being trusted to run things well. What You’ll Be Doing Operations & Supply Chain Support • Raise POs and communicate with suppliers clearly, • Keep materials flowing with simple forecasting and stock checks, • Book in goods and maintain tidy records, • Support raw material planning and weekly workflow preparation Production Admin & Coordination • Help prepare weekly production plans, • Host daily and weekly production 'stand-ups', • Organise materials and documentation, • Maintain batch sheets, traceability and recipe records, • Keep production moving with smooth, organised admin Despatch & Logistics • Arrange haulier collections, • Support export documentation, • Handle courier updates and delivery exceptions, • Ensure every order leaves correctly and on time Customer Operations • Handle telephone and ticketed customer interactions, • Set up B2B, D2C and export orders, • Keep customer and supplier data clean and organised Who Thrives in This Role You’ll enjoy this job if you are: • Naturally organised and proactive, • Clear and confident communicator, • Calm under pressure, fast when needed, • Someone who takes ownership, not excuses, • Good at managing lots of small tasks with accuracy, • Energised by being the “operational anchor” in a small team, • Driven, positive and solutions-focused This is a high-responsibility, high-trust position in a growing manufacturer.