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About Us Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We are looking for an enthusiastic Project Kitchen Designer,who has an eye for detail with a creative spark to work with our Contract Builder Team. We are a highly reputable and respected company and are seeking a talented individual to join our friendly and professional team. We are targeting substantial growth over the next few years and to build on an already successful team. Behaviours • Creative thinker and problem solver., • Good organisational skills and ability to work to deadlines and under pressure., • Able to work flexibly to meet customer needs., • Excellent attention to detail., • The ability to work dependably and as part of an integral design team., • Meticulous eye for detail with an intellect to digest and learn a broad range of product information., • Be self-motivated and organised. Responsibilities • Project work requires a flexibility to design and work to a variety of design briefs from one-off customers to large scale builders, from small budgets to high end., • Understand and work to a brief., • The ability to read and understand architects and builders’ plans., • Produce site presentation packs for the Regional Sales Manager to present to the clients., • The potential to assist the Regional Sales Manager in customer visits, meetings and presentations., • Trouble shooting identified problems or concerns in relation to the kitchen design., • Work as a team to check peers designs and quotations., • Produce comprehensive pricing packs for each project/site., • To follow the Commercial design procedure from the initial brief through the design process and quoting to checking and ordering., • Site visits as necessary. Skills and Experience • Design and CAD experience (Compusoft Winner, AutoCAD or similar)., • Computer literate (MS Office)., • Excellent interpersonal and communication skills., • Ability to read technical specifications and drawings., • Good time management skills are necessary as deadlines can vary between projects., • Kitchen design experience is desirable but not essential. Benefits • The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels., • This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans., • It is the intention of the business to grow the individual’s earnings alongside profitable sales, • Competitive basic salary of £25,584 plus benefits package with a realistic opportunity to earn an OTE between £26,000 and £30,000 based on your Contract Builder portfolio., • Up to 25 days holiday + bank holidays with length of service (starting at 20 days and rising by 1 day per year with length of service), • Pension, • PHI (this is an incapacity benefit), • Life insurance, • Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP), • Death in Service/Life Assurance benefit, • Company contractual sick pay, • Employee Discount scheme for friends & family! For more information regarding this role or to submit your application - please contact our HR team at . Job Types: Full-time, Permanent

Job Title: Customer Training Lead Department: Operations Location: Talbot Green / Yeovil / Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £45,000 At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview: As our Lead MIS/Education Technology Trainer, you'll be responsible for leading and delivering high-quality training and support to schools, educators, and administrators on our innovative education technology solutions. You'll work closely with our product development team to ensure that our solutions meet the evolving needs of schools and educators, and that our training programs are tailored to maximize the impact of our technology on teaching and learning. Key Responsibilities: • Design and deliver comprehensive training programs for schools, educators, and administrators on our MIS and education technology solutions with a key focus on increasing use of self-service / self-guided learning journeys., • Develop and maintain strong relationships with schools and educators to understand their needs, provide tailored support and training to enable improvements to TTFV and Adoption metrics., • Collaborate with our product development team to ensure that our solutions are user-friendly, intuitive, and meet the evolving needs of schools and educators., • Identify and prioritise training needs and develop strategies to address them., • Develop and maintain training materials, including guides, tutorials, and webinars., • Provide ongoing support and troubleshooting to schools and educators as needed., • Monitor and evaluate the effectiveness of training programs and make recommendations for improvement., • Stay up-to-date with industry trends and best practices in education technology and MIS, and apply this knowledge to inform training programs and solutions. What will you need to succeed? • Strong educational technology background, with experience in MIS systems and/or education technology training., • Excellent training and facilitation skills, with the ability to engage and motivate learners of all levels., • Strong communication and interpersonal skills, with the ability to build relationships with schools, educators, and administrators., • Ability to work independently and as part of a team, with a strong focus on collaboration and customer service., • Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide creative solutions., • Strong understanding of education technology trends and best practices, with the ability to apply this knowledge to inform training programs and solutions. What do you get in return? • 25 days annual leave rising to 30, • 5% pension, • State of the art offices, • Access to a range of benefits via My Benefits World, • Free eye care cover, • Life Assurance, • Cycle to Work Scheme, • EAP (Employee assistance programme), • Quarterly Tes Socials, • Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: ___.

The Qualifications Manager will lead and hold operational accountability for the full lifecycle of qualifications delivery within Educ8 Training Ltd and Aspire 2Be. This includes scoping, procuring, implementing, monitoring, and assuring the quality and compliance of all regulated qualifications. The post-holder acts as Centre Manager for all Awarding Organisations (AOs), leads AO engagement, ensures qualification alignment with Welsh Government/Medr and Qualifications Wales requirements, and maintains rigorous internal and external quality assurance processes. The role also leads and manages Invigilation team and External IQA activity, ensuring robust verification, compliance, value for money, and operational impact. About the Role Key Responsibilities / Accountabilities Qualifications Centre and AO Management • Act as Centre Manager and named point of contact for all Awarding Organisations (AO’s)., • Oversee AO quality portals, notifications, updates, registrations, and certification requirements., • Ensure full compliance with Awarding Organisation, Qualifications Wales, JCQ and Welsh Government standards., • Lead and maintain full independent registration, delivery approval and certification status. Qualification Strategy, Planning & Development • Ensure all qualifications delivered are strategically aligned, current, fit for purpose, and meet regional and national priorities., • Conduct qualification research, horizon scanning and emerging qualification development (including digital, AI, and sectoral innovations)., • Provide qualification intelligence and data to inform contract management, delivery models, compliance decisions and growth strategies., • Manage qualification budgets, registration costs, value-for-money models and AO growth agreements., • Support the development of the school's qualification strategy and design, ensuring alignment with VCSE requirements and supporting the strategic intent, progression routes and curriculum priorities. Registration, Certification & Data Management • Oversee learner registrations, monitoring, budget spend, certification timelines and data accuracy., • Ensure registration processes support compliance, revenue recovery, and meet agreed service levels., • Lead operational activity for qualification claims, compliance controls and attainment. Policies, Compliance & Risk Management • Ensure all qualification policies, procedures, assessment models and internal controls are current, compliant and consistently applied., • Monitor emerging regulatory requirements and act proactively to mitigate risk., • Ensure assessment practices meet high standards of rigour, validity and reliability. Stakeholder Engagement • Represent the organisation with AOs, Qualifications Wales, Welsh Government, Regional Skills Partnerships, and relevant professional bodies., • Lead qualification-focused research and change programmes including supporting new qualification design. External QA Oversight Leadership & Management • Manage External QA relationships, scheduling, sampling strategies and structured responses to reports., • Track IQA performance, sampling, TC ratings (risk bandings), learner outcomes and improvement actions., • Monitor and evidence compliance through internal audits, moderation and standardisation., • Coordinate responses to EQA visits, outcomes, action plans, sanctions, and reporting., • Manage budgets relating to invigilation staffing, External QA fees, AO costs and associated expenditure., • Ensure effective, efficient, and financially sound operation of all qualification assurance processes. Invigilation • Line manage, develop and performance manage the invigilation team, • Ensure all tested activities are compliant with Awarding Organisation, JCQ and internal regulations., • Oversee off-site selection, safety compliance and budget monitoring., • Oversee remote invigilation up-take, compliance and budget monitoring., • Conduct sampling, audit checks and collaborative monitoring with Audit and Compliance., • Report on all testing data by sector including attendance and attainment. General Work closely and collaboratively with the Quality Manager responsible for Internal Quality Assurance, ensuring alignment of IQA practice, sampling strategies, operational priorities, quality metrics, and continuous improvement activity. Provide monthly reporting to Strategic and Operational Boards on qualification risk, compliance, outcomes and improvement. Support sector reviews, sharing best practice and driving continuous improvement. Ensure all policies, procedures and work practices are current, quality assured and adhered to. Essential Criteria Significant experience managing qualification compliance and quality assurance in FE/WBL Strong understanding of Welsh Government, Medr, Estyn and Qualifications Wales requirements Significant experience and knowledge of Awarding Organisation regulations, assessment strategies and quality models Proven experience of leading qualification operations, IQA teams and invigilation processes Highly organised, analytical, able to operate and improve quality management systems Full UK Driving Licence with Business Cover Insurance (A copy of your insurance will be requested upon offer) willing to travel across South Wales Desirable Criteria Welsh Speaker Experience of qualification design and mapping Previous experience as Head of Centre TAQA Level 4 or equivalent Teaching qualification Key Technologies Proficient use of Maytas, power PI and Awarding Organisation platforms Confident in all Microsoft Office applications, with particular Excel competency Smart Assessor and e-portfolio systems For further information on this job role, please contact us on 01443 749000 Safeguarding Educ8 Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check, this may be a Standard or an Enhanced DBS check with a children’s barred list check, in line with their job role. Educ8 uphold the Armed Forces Covenant and are committed to supporting the armed forces community through their recruitment process. Why work for us? Educ8 Training Group are a Values driven organisation creating a Gr8 Culture resulting in being the #1 Best Education and Training Company to work for in the UK and #2 Best Large Company to work for in the UK 2025. If you'd like to work with Gr8 people who are passionate about training and education then we'd love to hear from you. We offer excellent benefits, a values driven ethos but most of all a Gr8 place to work. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Benefits Annual Leave package: 30 days annual leave which includes Christmas shutdown and day off for Birthday. Additional holiday accrued after 2 years’ service starting from 1 day per year up to a maximum of 5 days. 45p per mile mileage allowance. Early finish on a Friday ‘Rejuven8’ time. Employee Assistance Programme offering counselling support and advice from day 1 of employment. Employee Mental Health First Aider. Flexible/home working encouraged. Excellent wellbeing support and monthly group activities. Educ8 reserves the right to bring forward the closing date should we receive a sufficient number of applications for this role. Should you not hear from us 4 weeks after application, unfortunately you have been unsuccessful.

About Us Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We are looking for an enthusiastic Trade Sales Designer, who has an eye for detail with a creative spark to work with our Trade Sales Team. We are a highly reputable and respected company and are seeking a talented individual to join our friendly and professional team. We are targeting substantial growth over the next few years and to build on an already successful team. Role: The role of Trade Sales Designer is essential in delivering exceptional customer experiences through innovative and functional designs. It requires a blend of creativity and technical expertise, along with the ability to foster strong relationships with clients. To succeed, individuals will develop an in-depth understanding of product ranges and design systems, ensuring seamless collaboration with colleagues and delivering high-quality results. Key Responsibilities: • Develop a deep understanding of our product range, including furniture, appliances, worksurfaces, and accessories., • Proactively build a customer base of builders and tradespeople, nurturing relationships to drive referrals and recommendations to Sigma 3 Trade., • Cultivate and maintain relationships with local builders, architects, and end customers, ensuring excellent service from start to finish to encourage future recommendations., • Collaborate with builders and customers to tailor solutions that meet their specific requirements, supporting them in achieving their project goals., • Increase brand awareness and generate leads by implementing the business plan, leveraging social media, and enhancing our reputation., • Actively pursue new business opportunities and drive growth through our Referral and Reward Partner programs., • Conduct home visits to gather technical information and measurements., • Manage the complete sales process, from lead generation to installation, serving as the single point of contact for builders throughout the project., • Order and oversee the delivery of kitchens, solid surfaces, and replacement items, coordinating with builders/clients on scheduling for templates and installations., • Conduct site visits, address site queries, and ensure all aspects of the project run smoothly., • Visit completed projects to capture content for social media and encourage client recommendations., • Achieve and exceed agreed sales targets, conversion rates, and Gross Margins at Intake., • Master relevant IT systems to facilitate design and showroom operations., • Generate business through social media platforms and by maintaining an active presence in local communities., • Ensure high service standards by staying in touch with customers from the initial meeting through to project completion. Behaviours & Expectations: • Design Expertise: Inspire customers with exceptional, on-trend designs and demonstrate a passion for design excellence., • Will proactively take responsibility and ownership to deliver what is required, addressing issues, and providing solutions as well as seizing opportunities that arise., • An entrepreneurial spirit who desires to drive high levels of business., • Team Player: Collaborate effectively with the Trade team, contributing to a positive work environment., • Work Ethic: Display a strong commitment to exceeding expectations and influencing team culture through example., • Pace & Intensity: Work with urgency, meet deadlines, and motivate the team through organization and prioritization., • Personal Responsibility: Own your goals and take accountability for achieving them., • Continuous Improvement: take responsibility to continually improve your performance notably in conversion rates on sales to Intake Process., • Competitiveness: Strive to be best in class within the industry and amongst your peers, showing this drive through work ethic and intensity., • Attention to Detail: Maintain high standards in design, customer service, and communication, ensuring accuracy in documentation., • Technical Skills: Develop a meticulous understanding of the product range and technical specifications., • IT Proficiency: Master the various IT systems used in design work, working quickly and efficiently., • Fast Learner: Embrace new challenges with a can-do attitude and the ability to learn on the job., • Interpersonal Skills: Excel in communication, negotiation, and relationship-building, both within the company and with external clients., • Customer Focus: Prioritise improving the customer experience, understanding, and anticipating their needs., • Strong Values & Ethics: Uphold the company’s values by treating customers, colleagues, and suppliers with integrity and respect. Skills & Experience: • Demonstrated experience in achieving and exceeding sales targets., • Proven track record of achieving new account generation, sales & profits targets., • Proven list of contacts in Kitchen industry is desirable., • An understanding of the Trade and Retail Sector., • Strong IT skill’s: experience in CAD design is beneficial but not required, as full training will be provided., • Highly organised with a methodical approach to documentation., • Exceptional customer service skills with the ability to understand customer needs., • Strong numeracy and literacy skills., • Valid UK driving license and access to a vehicle., • Willingness to work weekends, evenings, and some Bank Holidays to meet customer needs. Benefits • The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels., • This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans., • It is the intention of the business to grow the individual’s earnings alongside profitable sales, • Competitive basic salary of £25,642 plus benefits package with a realistic opportunity to earn an OTE between £55,000 and £65,000 based on your sales., • Up to 25 days holiday + bank holidays with length of service (starting at 20 days and rising by 1 day per year with length of service), • Pension, • PHI (this is an incapacity benefit), • Life insurance, • Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP), • Death in Service/Life Assurance benefit, • Company contractual sick pay, • Employee Discount scheme for friends & family! For more information regarding this role or to submit your application - please contact our HR team at . Job Types: Full-time, Permanent

Are you an experienced Data Analyst? We are looking for a proactive and detail-oriented Data Analyst to join our fast-paced People team. In this pivotal role, you will help shape the School’s people analytics capability by designing, developing, and optimising data solutions to drive strategy, improve the employee experience, and influence business outcomes. This role requires expertise in data analysis and reporting (Business Objects, Power BI, Excel, etc.), and a passion for visualising stories and creating meaningful insights from data. You will be responsible for upholding data quality and accuracy standards. You will use your analytical and technical skills, business acumen, and flair for visual storytelling to turn data into clear, actionable insights, working closely with stakeholders across People, Technology, and the wider School. You will champion a culture of evidence-based decision-making through the production of reports and analytics, and play a key part in our digital transformation by developing self-service dashboards and contributing to robust data governance frameworks. • Partner with People leaders and stakeholders across the School to understand requirements and proactively recommend solutions., • Perform strategic analysis of data from multiple sources to identify patterns and correlations relevant to the People team’s objectives., • Produce timely and accurate reports, continuously seeking opportunities for improvement., • Leverage our systems (iTrent, Business Objects, Power BI, and others) to enhance, build, and redesign dashboards and reports, ensuring data is visualised in an accessible and impactful way., • Monitor GDPR compliance across the People team, protecting the reputation and brand of London Business School., • Proven experience in People data analytics, including the end-to-end process of data collection, structuring, advanced analysis, and the production of dashboards and reports to support business decisions., • In-depth knowledge and practical experience with business intelligence and data visualisation tools, including Power BI, Business Objects (used in conjunction with iTrent), and Excel., • Expertise in data governance, including establishing and maintaining clear data ownership, role-based access controls, accountability structures, and comprehensive documentation., • Strong track record of ensuring data quality, including implementing data validation, cleansing, assurance, and continuous quality improvement processes to ensure accuracy, completeness, and timeliness., • Advanced understanding of data integration and automation, including experience handling complex data imports, data transformation, cross-system data flows, and automation of analytics processes., • Thorough understanding of data compliance requirements (GDPR, DPA 2018), and experience supporting or leading activities such as Records of Processing Activities (ROPAs), Data Protection Impact Assessments (DPIAs), and Transfer Risk Assessments (TRAs)., • Experience managing data privacy, retention, audit, and security, including secure storage, controlled access, appropriate archiving, and timely deletion of data in line with policies and best practices., • Ability to provide expert support and training on data tools and self-service analytics to a range of stakeholders, helping to build analytical confidence and data literacy across teams., • Excellent written and verbal communication skills, with the ability to convey complex technical and analytical concepts clearly to both technical and non-technical audiences., • Proven ability to build collaborative relationships and influence a data-informed culture., • Strong organisational skills, attention to detail, and a proactive, solution-focused approach to problem-solving., • Familiarity with the ethical and innovative application of AI and automation within people analytics is desirable. London Business School; a global and vibrant business community basedin two of the world's most dynamic cities, London and Dubai. It'swhere extraordinary minds and diverse perspectives connect, to have aprofound impact on the way the world does business and the waybusiness impacts the world. We offer best in class hybrid learning toour students and participants, whilst creating a flexible, su..., • Generous annual leave of 27 days plus extra between Christmas and New Year, • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution), • Free onsite gym and swimming pool, • Amazing range of professional development to support your career path, • Enhanced cycle to work scheme, • Wellbeing offering to support your physical, mental and financial health, • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

£32,000 - £38,500 dependent on experience Marketing Lead (Travel) £32,000 - £38,500 per annum dependent on experience Permanent Folkestone Hybrid As part of the Travel Marketing team this role will support the Marketing Manager for Titan Travel, and the wider Travel marketing team deliver the Marketing Communications plan effectively across multiple channels to meet the businesses demand and sales targets. You will support Titan, and Saga’s wider Travel Business by orchestrating the planning and delivery of cross-channel marketing campaigns in line with the business targets. You’ll drive continued improvement in ways of working and optimisation of marketing collateral and messaging to align with marketing strategies. This role would suit an experienced marketer, offering the opportunity to join a high-performing and experienced marketing team. Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Role Responsibility As our new Marketing Lead you will be responsible for developing campaign activity across the annual plan, ensuring messaging and creative highlights our key brand differentiators to customers against our competitors. Your responsibilities, will include: • Working with the Titan Marketing Manager and Head of Travel Marketing in the development of the annual marketing plan for Titan Touring., • Facilitating and orchestrating the successful application of the Campaign Delivery Process to plan, shape, create and deliver best in class marketing communications cross-channel in an organised, timely and effective manner., • Leading the coordination of relevant stakeholders across Marketing, CRM, Digital & Trade teams, including running marketing planning and delivery meetings to provide ongoing clarity on roles, actions, timelines and dependencies., • Working with the wider marketing team to plan and execute a fit for purpose content strategy through all channels to inspire, entertain, educate and convince key target cohorts to choose Titan., • Proactively collaborating with CRM, Digital & Trade teams to design and create seamless customer journeys and content throughout campaigns to ensure customers have the best experience., • Supporting the CRM and Digital teams with continued and extended Test & Learn application across all activity, adopting best practice., • Working with the CRM, Digital and external Media teams to ensure all activity is tracked, reported on and collated into a single view of the Campaign results, to monitor efficiency and effectiveness., • Campaign briefing and creative sign off including main campaigns x4 times a year., • Working alongside the CRM team on email creative and proposition, to ensure consistency and brand alignment., • Work with the insight team to test creative and messaging to different customer cohorts to keep communications fresh and relevant., • Explore new partnership opportunities and help to manage the agency relationships, sharing content across all channels and managing the promotional plan It is essential you have experience in a large consumer facing organisation and having worked within the travel industry would be advantageous. Experience required includes: • Project management and strong communication skills with the ability to bring teams together to meet goals, • Used to working as a team and building solid working relationships across the marketing team and with external agencies/partners, • Self-starter mindset, with the ability to create solutions rather than wait for a brief., • Experience in omni-channel planning and delivery to deadlines, • Knowledge of the industry’s latest trends with proven experience in applying insights to improve business performance., • Strong commercial awareness, • Strong growth and performance mentality, innovating and exploring new opportunities beyond the default approach, • Proven ability to plan and deliver strategic revenue-generating marketing projects across both offline and online channels, • Naturally curious and enjoys working with data and insight to inform decisions and shape activity Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3391

£35,000 per annum + quarterly bonus + fleet vehicle Business Development Manager – South (Travel Trade) Salary £35,000 + Quarterly performance-based bonus + Company Vehicle Permanent Field based across South Region (From Cornwall to Kent and as north as Oxfordshire) Do you thrive on creating memorable, passionate and professional interactions with your customers? Are you results focused, ensuring that your accounts are performing to the max? Can you educate and motivate our trade customers to #ThinkTitan in their customer interactions? At Titan Travel, we are recruiting for a Business Development Manager to work across our South region. Could this be you? It is an exciting time to join our Trade team at Titan, we have an ambitious growth plan and redefined strategy but also want to keep the customer at the heart of everything we do. We are looking for a true ambassador to be out in the field to ensure Titan Travel is our travel agent partners first choice to deliver on our mission of being the most trusted touring partner. Saga Travel Group (UK) Limited acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business. This is a field-based role, where roughly 80% of your time will be on the road meeting with accounts. There will be the expectation that you will need to work flexible hours around industry and trade events. Role Responsibility Regional Performance – Excellence Every day. • Act as an ambassador for Titan Travel ensuring brand messaging is effectively spread across your region., • Take ownership of your region and identify brand exposure and training opportunities for local agents and create a plan to effectively execute them., • Attend all trade events in your region including (but not limited to) TIPTO, ATAS & Travel Gossip., • Drive participation in Titan Rewards to drive upsell and focus on business priorities., • Host Fam trips., • Maximise engagement with TITANium & trade communication sign ups to help us achieve our KPIs., • Support the trade inbox where necessary to ensure timely responses. Strategic Planning – Make It Happen • Analyse your regions weekly, monthly and quarterly account activity and performance, spotting opportunities to improve performance and put in place tangible, measurable action plans that drive results., • Drive trade incentives and campaigns., • Deliver on your promises and be the most trusted partner to your accounts., • Ensure that agreed sales and marketing activity is implemented, tracked and monitored to assess ROI. Based on the field nature of the role you will need to hold a full driving licence. Skills required include: • Excellent communication skills, with the ability to quickly form relationships, • Sales driven and with an eye for identifying commercial opportunities, and turn them into results, • Conceive and execute engagement initiatives unaided and/or with the partnership of other business stakeholders, • Innovative thinker constantly looking to improve ways of working, • Excellent time manager who can identify priorities, balance them with the core day-to-day tasks and build out their diary to maximise opportunity Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3388

Competitive salary to be discussed Analytical Pricing Manager Competitive salary to be discussed 12 month FTC Hybrid In this role, you’ll have the exciting opportunity to work in the Saga pricing team to support with data, modelling and performance of our home and motor product portfolios. We are looking for an experienced pricing manager who has strong analytical skills, expertise in data analysis and an understanding of pricing strategies. You will work closely with the Head of Pricing and wider business to use your data and pricing expertise to support key aspects of the group's strategy and key shareholder objectives. If you are looking for a role with a wide variety of work and opportunities for development, we would love to hear from you. We offer flexibility over where you work, you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone. The Pricing team comes together twice a month, usually in our London office. Role Responsibility As our new Pricing Manager, you will be accountable for the following areas: • Collecting, organising and managing pricing data from various sources ensuring accuracy and consistency, • Working closely with cross-functional teams to gather pricing insights and support the development of pricing strategies, • Creating and maintaining pricing reports and dashboards for senior leadership, • Proactively use data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Saga’s insurance business., • Modelling, interpreting and monitoring business data to identify and confirm market trends., • Providing subject matter expert support to various business areas., • Taking a role in the development of pricing models utilising Emblem, Radar, and other software tools., • Providing recommendations to improve pricing models based on data-driven insights., • Ensuring adherence to regulatory requirements, pricing fairness rules and data usage policies., • Supporting the Head of Pricing by influencing and shaping the team’s priorities, resourcing, strategy, pricing policies and direction. The Ideal Candidate As our new Pricing Manager, we require personal lines experience, ideally focused in the Motor or Home markets. Other industry experience would include: • Experienced in some programming languages such as SQL, R and Python., • Strong numerical and statistical capabilities., • Excellent oral and written communication skills., • Knowledge of General Insurance pricing processes and methodologies., • Strong influencing and relationship management skills., • Possesses strong team coaching/management abilities and actively motivates others to win., • Proactive, enthusiastic, and self-motivated., • Strong organisational skills, e.g. time management, documentation etc., • Knowledge of modelling software, such as Radar, Emblem, or similar systems., • Understanding of regulatory requirements in relation to pricing. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3384

£35,000 - £45,000 Revenue Manager – Saga Travel Group Salary £35,000 - £45,000 per annum, depending on experience FT - 35 hours per week Permanent Hybrid role – 3 in-office days a week, in Enbrook Park, Folkestone. Our Market Performance team is currently seeking a Revenue Manager to play a key role in driving the commercial success of our Travel products. You’ll help shape data-driven pricing strategies, monitor sales performance, and optimise revenue and profitability across our portfolio. Working closely with Product, Marketing, Sales, and Studio teams, you’ll ensure our products are positioned competitively and communicated clearly to customers. This role is ideal for someone motivated by doing the right thing for our customers, someone who can balance commercial needs with fairness, integrity, and a strong understanding of what delivers real value; you’ll be hands-on with pricing, offers, and campaign influence, building strong relationships whilst working cross-functionally to shape key decisions. This is a unique opportunity to drive meaningful change in product development, price points, and customer value. While experience in Travel or Hospitality is beneficial, we also welcome applicants from sectors that share our fast-paced, 24/7 operational environment and customer-first mindset. ** This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Role Responsibility • Develop and manage pricing strategies to maximise revenue and profitability across assigned products., • Monitor trading performance and forecast key metrics, adjusting pricing and promotions to meet commercial targets., • Analyse sales trends, capacity and competitor activity to identify risks, opportunities and areas for optimisation., • Collaborate with Marketing, Studio and Product teams to shape effective promotional plans and clear revenue messaging., • Provide timely insight and performance updates to senior stakeholders, highlighting opportunities and challenges., • Support Sales teams with clear, customer-focused pricing information and revenue communication., • Lead the creation and management of product and offer lists for promotional activity in line with trading strategy., • Champion opportunities to improve commercial efficiency, profit and customer value., • Contribute to achieving revenue, load factor and passenger targets across your product range. The Ideal Candidate, • Strong understanding of pricing, discounting, and margin protection, with the ability to balance commercial needs and customer fairness., • Highly numerate with strong analytical and problem-solving skills, able to interpret data, spot trend,s and make confident, informed decisions., • Skilled at managing deadlines and working under pressure while maintaining accuracy and attention to detail., • Excellent communicator with strong interpersonal and influencing skills, able to build relationships across multiple teams., • Comfortable owning targets and objectives, and able to stay focused on priorities in a fast-paced environment., • Confident using Excel and reservation or revenue management systems., • A customer-first approach, ensuring decisions reflect both customer value and commercial balance. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3392

£60,000- £70,000 (depending on experience) Commercial Lead – Magazine Publishing Salary £60,000 to £70,000 depending on experience Permanent Hybrid London/ Folkestone Saga Magazine is looking to appoint a new Commercial Lead for 2026! You’ll be joining the UK’s biggest subscription based monthly publication in the UK with an accolade of recent awards. As the Commercial Lead, you will work closely with our renowned Editorial Director and Chief Data & Strategy Officer. You’ll be a credible commercially minded individual, able to oversee business development and revenue generation of the full omnichannel magazine. Having an entrepreneurial approach where you can leverage our multi-award-winning magazine content to maximise our commercial performance across multiple revenue streams. You will also be working with the Magazine Editorial team, key external agency partners and the Head of Finance as required, you will manage the full publishing revenue budget, which is comprised primarily of the magazine subscriptions, and advertising revenue, both internal and external. For subscriptions you will have line management of the Marketing Audience Manager, while for external advertising, you will manage our agency relationship. Internally you will work closely with our business units (Travel, Insurance, Money and new business), to ensure we’re optimising our promotional activity for the business as a whole. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. On occasions, you may need to visit our Head Office in Folkestone, Kent. Role Responsibility Fully owning and managing the Publishing revenue streams, from our internal advertising of our Business Units, our External advertising across both Print and Digital formats, and our Subscription revenue of the Magazine. Working as the Commercial Lead in the Publishing team you will be responsible for the following: • To implement strategies to increase revenue from all our channels including Magazine (Print, Digital, Subscription, Newsstand etc.), Digital content such as Newsletters, Emails, Podcasts, Video content, social media etc., • Aligning of our advertising copy to our Editorial content., • Implement strategies to increase onward traffic from the magazine section of the website to the Business Units and lead the cross-department conversation about how value is assigned to this traffic., • Work with the Editorial team to collate and present key insights and data for monthly Business Updates to the leadership team., • Establishing sales targets for both advertising and subscriptions and driving the performance of both to ensure targets are met., • Working with finance to produce the monthly forecast and annual budget for the Publishing revenue, • Help oversee and negotiate contracts as required with new clients., • Work with the Digital and Data teams to ensure our website, and data insights are aligned to Publishing’s needs., • Identify profit-making brand extension opportunities and take the lead in securing sponsorships, networking with key external stakeholders and getting new projects off the ground., • Reviewing and developing operational processes to improve the performance and maximise growth of the partnerships where appropriate., • Working together with the other Saga Business units to promote the Saga brand., • Managing risk assessments for any new initiatives., • Staying aware of the latest trends and developments in the industry, ultimately being in tune with our customer and what other products and brands align to their needs and interests but do not step into our portfolio of products here at Saga People management, relationships and account management responsibilities; • Managing all daily commercial operations and partner with the existing editorial team., • Line management of the Market Audience Manager, who is responsible for the delivery of our Magazine subscriptions performance., • A Strong understanding and ability of forecasting sales volumes with extensive budget management and contract negotiations., • Integrity and objectivity, capable of selling ideas and implementing change., • Significant Account management experience in the publishing and/or digital media sector., • Clear experience managing advertising and affiliate budgets and P&Ls., • Clear understanding of advertising and affiliate reporting and data tools., • Able to apply KPIs to monitor, project, and drive performance., • Can work as part of a team and capable of delivering to tight publishing deadlines., • Naturally analytically with the ability to challenge and think outside the box; able to demonstrate curiosity and a drive to continually innovate and improve processes., • Demonstrates resilience and an ability to deal with demands placed on them, able to work calmly under pressure maintaining an ability plan for, and work to, tight deadlines., • Can deliver high quality, accurate output at pace and able to quickly adapt to changing environments, consistently setting high standards and driving performance. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3386

Salary £55,000 - £65,000 Performance Marketing Manager Salary £55,000 to £65,000 depending on experience Permanent Hybrid / London or Folkestone Due to a recent promotion, Saga Insurance is recruiting for a new Performance Marketing Manager to join the team in 2026! We have so many exciting campaigns in the calendar for early 2026 and beyond, to help us achieve our plans, we need a passionate Performance Marketing Manager to join our dynamic insurance business unit. You’ll be key to driving our Performance Marketing delivery and achieving our commercial targets. It’s truly a hands-on role; you will manage the Performance Marketing team in executing highly effective acquisition marketing campaigns that contribute to the commercial success of the Saga Insurance product portfolio. You will work closely with Performance Marketing Leads to manage day-to-day acquisition campaigns, oversee performance agencies, and coordinate content production. As Saga undergoes a significant transformation, this role will be instrumental in driving growth through a data-driven approach. You will collaborate cross-functionally to implement a roadmap that ensures continuous performance improvements. Your experience in a fast-paced performance marketing environment, coupled with your data-driven mindset and creative problem-solving skills, will be key to your success in this role. We work in a hybrid way at Saga both at home and in the office. The Insurance Marketing team get together about once a week in either London or Folkestone. You will need to be in a commutable distance for both offices. You will also have the requirement to travel to our agency partner based in Manchester for regular meetings and reviews. Role Responsibility Our new Performance Marketing Manager will manage a team of 4 and work alongside our Head of Performance Marketing & Digital. Taking ownership of omnichannel campaigns and manage a sizeable budget across the Insurance product portfolio. In this role you will have responsibility to; • Lead the development and delivery of robust performance marketing plans across all digital, above-the-line (ATL), and content marketing channels., • Manage a team of Marketing Leads across all paid media and lead generation channels, focusing on driving profitable growth throughout the Saga Insurance product suite., • Manage and collaborate with media agency partners to allocate and optimise media budgets intelligently across both new and existing channels (including TV, radio, press, paid and organic search, paid and organic social, display, affiliates, etc.), balancing reach, frequency, and ROI., • Utilising your hands-on experience to actively identify opportunities to improve performance in channels and onsite experiences and shape roadmaps to implement any necessary changes., • Measure campaign effectiveness, develop comprehensive post-campaign reports, and share actionable insights with key stakeholders, ensuring all media investments are optimised for efficiency and effectiveness., • Build and maintain bi-monthly trading forecast plans, providing confidence in the ability to trade at agreed levels., • Continuously review and understand the needs of the customer, their motivations, and purchasing behaviours, and report findings back to the business., • Build strong relationships with cross-functional teams, including Digital Delivery, Trading, Brand, Data, and Finance, to ensure media plans are integrated and commercially viable., • Collaborate with the wider Saga Business Units on media planning to ensure campaigns are strategically planned and aligned with broader business objectives, harnessing shared insights and resources to optimise reach and impact., • Build and refine audience segments using first-party and third-party data to improve targeting precision., • Manage all agency relationships and act as the key Subject Matter Expert (SME) for our relationships with advertising platforms (Google and Meta); this relationship must be developed and leveraged to help drive our strategy for digital growth. The Ideal Candidate You will already be a credible marketing manager who has gained exposure in the insurance and financial products arena. You will demonstrate a strong working knowledge across all digital channels with proven experience of developing, implementing, and analysing large digital acquisition strategies. You can also demonstrate; • Working knowledge of using Google Ads and Facebook Business Manager, • Understanding on onsite SEO (Search Engine Optimization) and content management principles, • Experience of leading or working within a digital transformation programme would be highly advantageous, • Previous experience within Financial Services or a similar regulated environment, • A good working knowledge of general insurance products and practices with experience in personal lines insurance, • Strong analytical and trading skills with a record of accomplishment of delivering profitable trading growth, • Commercially minded, with a strong ‘results led’ focus, • Strong influential leadership and people management skills with the ability to work collaboratively across functions Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3385

£37,000 - £43,000 per annum dependent on experience Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent London Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office roughly once a week, allowing us to collaborate and share success as a business. There will also be adhoc visits to Folkestone in Kent to meet with the wider operations team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3390

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