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Freight Forwarding Operations Coordinator Location: Shipley, West Yorkshire Salary: Up to £33,000 Job Type: Full Time / Permanent An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams. Key Responsibilities: Manage day-to-day communication with overseas agents and import customers Handle customer queries via phone and email, including shared inbox management Obtain rates and prepare quotations and service options Process bookings and maintain accurate records using CargoWise and internal systems Liaise with customers, suppliers, subcontractors, and overseas partners Prepare, check, and issue shipping documentation, including Bills of Lading Ensure accuracy of data entry and compliance with operational procedures Proactively resolve operational issues and customer queries Support internal sales teams by delivering a high standard of operational service Required Experience: Previous experience in freight forwarding operations (import/export) Strong customer service and relationship management skills Confident IT skills; CargoWise experience highly regardedWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy