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About Wealthify Wealthify is an ambitious, multi-award-winning online investment company located in Cardiff, Wales. We’re here to inspire anyone to build their future wealth, and we do this by making investing easy, affordable, and accessible. We want to inspire as many people to invest as possible. We’re rapidly growing, and so we’re hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to our customers. Our team is engaging, inquisitive, and inclusive, reflecting many different beliefs and backgrounds. We welcome people who can bring diversity to our team, and work towards a shared goal to deliver an exceptional investment experience. Your Role: As part of Wealthify’s award-winning Product Team, reporting to the Head of Product & Platform, you’ll play a key role in delivering the development of Wealthify’s core platform. Collaborating with Customer Service, Cash and Investment Operations, Investment Management and Software Engineering professionals, you’ll take ownership of delivering some of the most critical projects at Wealthify – new integrations, new microservices, automations and improvements to the investments service we offer customers. This role is an opportunity to grow a highly efficient high scale platform, innovating investment management for hundreds of thousands of Customers. Your responsibilities include: • Identifying opportunities to improve the service-led architecture of our core platform, improving scalability and resilience., • Owning and prioritising the platform product roadmap, developing and refining backlogs, and ensuring alignment with customer and business value., • Evaluating and managing all platform change requests and developing business cases for platform initiatives to support prioritisation decisions and demonstrate ROI., • Defining KPIs and success metrics for these roadmap items to measure impact and value delivery., • Acting as the key point of contact for platform stakeholders, managing stakeholder expectations and updates, and facilitating monthly roadmap review meetings with senior leadership teams., • Managing stakeholder relationships across the business and collaborating with teams in Customer Service, Investments and Operations to develop innovative automations to improve customer experience and reduce operational toil., • Creating technical specifications, as-is and to-be process maps, and UML diagrams to define solutions for complex platform challenges., • Breaking down large-scale platform changes into small, testable increments, balancing scope and trade-offs to maintain delivery momentum., • Incorporating AI tools into processes to improve efficiency, decision-making, and overall product outcomes., • Managing JIRA administration including epic & story creation, task breakdown, sprint planning, and backlog refinement, and JIRA timeline., • Leading 3 amigos, refinement, estimation and planning sessions to ensure the team has tasks to work on that are well-defined, estimated, and ready for development, aiming to refine 3 sprints ahead., • Organizing and facilitating quarterly in-person planning days with the squad to align on priorities and objectives., • Leveraging data to assess platform performance and identify areas for improvement. You’ll oversee a critical portfolio, supporting our Stocks and Shares (SIPP, GIA, ISA, JISA) and Cash products, focusing on integrations, automations and efficiency. This involves working together to develop elegant solutions to tough problems, having a vision for efficiency, and a plan to deliver. In a small but ambitious team, a passion for delivering simple solutions to complex problems is essential. Skills We’re Looking For: We value simplicity, communication, teamwork, trust, and confidence. To thrive in this role, you’ll need: • Proven experience in a similar platform development role as a product or platform owner or as a senior technical business analyst., • An organised and detail-oriented mindset, with experience of managing the delivery of complex workstreams and identifying and managing dependencies across multiple teams and systems., • Experience with microservices architecture, API design, and system-to-system integrations including API specifications and testing., • Experience creating technical specifications, as-is and to-be process maps, and UML diagrams., • Excellent written and oral communication skills with ability to document and explain complex requirements at varying levels of technical detail - from high-level business context for non-technical stakeholders to detailed technical specifications for development teams., • Proficiency with SQL and database design principles., • Experience managing user stories, epics, and tasks in an Agile/Scrum environment using JIRA., • Ability to break down complex technical requirements into detailed, testable increments., • Strong stakeholder management skills with experience presenting to senior leadership and ability to produce visual materials such as slide decks, diagrams and timelines for stakeholder meetings., • Experience developing business cases and defining KPIs to measure success., • Detailed understanding of how financial products and the systems that support them work., • Experience in regulated industries, ideally financial services., • Strong facilitation skills for refinement sessions, planning meetings, and workshops, • Experience with third-party integrations and vendor collaboration., • Proficiency with modern product tools (e.g., JIRA, Miro, Confluence, Visio). What Else We Value: • Enthusiasm for running workshops to solve problems, map process flows, or optimise processes., • Knowledge of investment operations processes including managing payment flows for deposits and withdrawals, maintaining ledgers, trading, settlement, asset custody, reconciliations and CASS compliance., • Ability to identify and leverage AI-driven tools to optimise workflows and enhance decision-making., • Understanding of lifecycle events for stocks and shares products (ISA, JISA, SIPP, GIA), • Analytical skills to identify improvement opportunities through data., • Experience using pseudo-code to support solution definition and refinement. What you’ll get from us: • Up to £70,000 per year, • 24 days holiday a year and an extra day holiday for each full year with us (up to 28 days), • Half day off on your birthday, • Flexible working in line with business needs, • Discretionary annual bonus based on company and individual performance We believe in the power of in-person collaboration, as well as the value of true hybrid working – you’ll be expected to organise high-value in person collaboration sessions from time to time to get the most from squads and teams. And we have plenty of perks too! • Private Medical Insurance, • Death in Service Cover (X3 your annual salary), • Income Protection Insurance, • Company Pension Plan, • Healthify - a team to support the health and wellbeing of all staff at Wealthify, • Ministry of Fun – providing plenty of social activities and events throughout the year, • Brand new offices in the picturesque Penarth Marina, • Free office gym, • Free parking nearby, • A collaboration space and games room, • We’re a responsible company and are constantly working to improve our culture, ethics, impact on the environment, and our contribution to charitable causes This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company. If this job sounds perfect for you and you’d like to apply, then please send your CV to .

As a Lead User Researcher, you will be responsible for setting the research strategy and leading user research activities across multiple teams or large, complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of s

SC Cleared User Researcher - Occasional Travel to Exeter - £500/day Inside IR35We are seeking an experienced User Researcher with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with deep user research expertise, experience

A national healthcare consultancy is seeking an experienced User Researcher for a remote role, offering competitive compensation at £500 per day for an initial 3-month contract. Your expertise in user centered research within the NHS will be pivotal in shaping a national service through leading qua

We’re looking for a Senior User Researcher with significant experience in delivering user research projects. All of our User Researchers are supported by more senior members of the User Research team who help you set goals, provide feedback, and support your growth. Qualitative analysis and synthe

A leading technology innovator in the UK seeks a User Researcher to join their dynamic team. This role involves applying user-centered practices, conducting research, and guiding teams to improve service delivery. Candidates should have over 4 years of user research experience and familiarity with G

A prominent consultancy in the UK is seeking a Senior User Researcher to join their UCD team for a high-profile Discovery project with a Government customer. The role requires Active SC Clearance and involves collaborating with multidisciplinary teams to define user needs and improve services.

The goal? Improve usability, structure, and accessibility of a critical conformance suite used by technical users across banks, labs, and global partners. Delivering heuristic evaluations and best-practice recommendations grounded in user-centred design. Optional: onboarding with the consultancy tea

This role includes managing the user research team, implementing user-centered design strategies, and conducting usability research. A leading recruitment consultancy in the UK is seeking a User Researcher for a 6-month remote contract. Ideal candidates will possess strong communication skills, mana

A digital consultancy is seeking an experienced Contract User Researcher to strengthen their multidisciplinary team in delivering user-centered public services.

A leading digital studio in the UK is seeking a Senior User Researcher to lead user research projects. The role involves planning and facilitating user research activities, working with multidisciplinary teams, and championing user-centered design. Ideal candidates will have significant experience i

In this role, you will help uncover user needs, behaviours, and pain points across complex services, and ensure evidence-driven insights inform the design and delivery of inclusive, accessible public services. User Research Planning & Delivery:. Plan, design, and conduct qualitative and quantitative

Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, userstoriesand user needs. We’relooking for a Senior User Researcher withsignificant experiencein delivering user research projects. All ofour User Researchers are supported by

A digital service provider in the UK is seeking a Senior User Researcher to lead user research for a significant new digital service improving public services. The successful candidate will drive research initiatives and work collaboratively in an agile team environment, ensuring user insights are i

The User Researcher will work across the multidisciplinary teams to understand business problems, define user and stakeholder needs, and translate them into clear, actionable requirements. Were looking for a Senior User Researcher to join the team. Knowledge of utilising AI applications to enable

Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users. You will be passionate about the value of integrating user insights into the design

Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, userstoriesand user needs. Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions; guiding other st

A leading software development consultancy in the UK seeks a Lead User Researcher to define and implement user research strategies across complex programs. The role requires a strong advocate for user-centred design and extensive GDS experience.

Able to communicate and influence effectively at all levels, driving action and impact based on user insight. Broad understanding of user‑centred design principles and practices with the ability to lead and collaborate effectively with the other disciplines. Regularly shares experiences, learnings

A leading consulting firm in the United Kingdom is looking for a skilled User Researcher to plan and conduct research across the service lifecycle. Key qualifications include experience in user research and strong analytical skills.

A fast-paced consulting firm in the United Kingdom seeks an experienced User Researcher to join their team. Proven experience in user research on digital products, along with background in qualitative research methods and consulting, is essential.

Contract User Researcher (Government / GDS Experience). You’ll play a key role in ensuring services meet real user needs, working closely with product managers, designers, developers, and policy colleagues. Plan, design, and conduct qualitative and quantitative user research across discovery, alph

Carry out user research and supervise and develop other user researchers to assure and improve research practice. Align user research activities with wider plans to inform a service proposition. You can advocate for inclusive practices and help teams design and deliver accessible services that work

Experience planning and delivering user research using appropriate qualitative and quantitative methods. Plan and conduct user research across the service lifecycle (discovery, alpha, beta, live). Use a range of research methods including interviews, usability testing, surveys, diary studies, and fi

Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usab

Plan and conduct qualitative and quantitative user research (e. Translate user insights into clear, actionable recommendations. Advocate for user needs throughout the product lifecycle.

This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Proven expe

We’re looking for an experienced User Researcher to join a fast-paced consulting team. Proven experience delivering user research on digital products or services.

Demonstrated success in using user research to build "As-Is" and "To-Be" maps that solved tangible user problems and informed service design decisions. We are looking for a forward-thinking Senior User Researcher to drive the evolution of our digital platform. In this role, you will move beyond the

In-depth experience of conducting User Research and User Centred Design (UCD), and able to translate findings into actionable insights. Creating User Research deliverables + executing User Research activities based on client requirements + project needs. Senior User Researcher needed with strong Gov

They are looking for a permanent User Researcher Consultant to join a rapidly growing team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors and we have a top end budget of £55000 + full bens available. Hands-on experience of leading user r

A growing consultancy in the United Kingdom is looking for a User Researcher with active SC clearance to join their team. This role focuses on understanding user needs and improving public services through evidence-driven research. Responsibilities include planning and conducting user research, enga

Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points. Proven experience as a User Researcher in agile, user‑centred design environments. This role will focus on delivering user‑centred research to inform the design and development of digital se

We are looking for an experienced User Researcher to join our team and contribute to the delivery of user-centred digital services. Represent the voice of the user throughout the product development lifecycle, ensuring decisions are informed by user insights. Proven experience as a User Researcher i

An innovative tech company is looking for a Senior User Researcher to enhance their digital platform by integrating AI and interactive tools. The role involves translating research into actionable insights to improve user experiences and documenting business requirements to support marketing strateg

A consulting firm is seeking a German-speaking User Researcher to support their UK team on a contract basis. The ideal candidate will have proven experience in user research and be fluent in both German and English. Responsibilities include planning and conducting user research, collaborating with d

A digital delivery team in the United Kingdom is seeking an experienced User Researcher to plan and conduct user research for government services. Candidates must have active SC Clearance, strong knowledge of user-centred design principles, and experience with the GOV.

The role involves conducting user interviews, usability testing, and synthesizing insights to support UX strategy. A progressive digital agency in the UK is looking for a Freelance User Researcher to deliver impactful research for B2B websites and digital experiences.

A leading digital studio seeks a Senior User Researcher to lead user research projects and advocate for inclusive design practices. This role demands significant experience in delivering user research and collaboration with multidisciplinary teams on complex projects. You will champion user-centered

A leading software company in the UK is looking for a Senior User Researcher to lead user research activities across various projects. The ideal candidate will have significant experience in user research, excellent communication skills, and a proactive approach. You will champion user-centered desi