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  • Business Analyst
    Business Analyst
    1 month ago
    Full-time
    Harrow

    Business Analysis & Systems Design • Analyse existing business processes and information systems to identify improvement opportunities, • Gather, document, and validate business and technical requirements from stakeholders, • Produce functional specifications, system models, and process documentation, • Translate business needs into logical and physical system designs, • Support solution architecture decisions in collaboration with development teams, • Ensure solutions are scalable, secure, and fit for operational use Healthcare Industry Responsibilities • Support IT systems used in healthcare, clinical, or health-adjacent environments, • Analyse workflows involving patient data, clinical reporting, or operational healthcare systems, • Ensure system designs align with data protection, confidentiality, and regulatory expectations (e.g. secure handling of health information), • Assist in the implementation or enhancement of systems supporting healthcare service delivery, • Work with healthcare stakeholders to ensure systems meet usability and compliance needs Delivery & Stakeholder Support • Act as a bridge between technical teams and non-technical users, • Support testing, user acceptance, and implementation planning, • Assist with impact assessments and controlled change management, • Maintain clear documentation to support long-term system maintenance Required Skills and Experience • Proven experience as an IT Business Analyst, Systems Analyst, or Systems Designer, • Strong understanding of systems development lifecycles (SDLC), • Experience producing structured requirements and system design documentation, • Ability to analyse complex systems and business processes methodically, • Experience working with stakeholders in regulated or structured environments, • Clear written and verbal communication skills

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  • Application Support Lead
    Application Support Lead
    1 month ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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