£15–£19 por hora
Jornada completa
London
We are looking for an experienced, motivated, and professional Restaurant Manager to oversee the daily operations of our restaurant, lead the team, and ensure an excellent dining experience for our guests. Key Duties and Responsibilities • Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient service., • Lead, motivate, and manage front-of-house staff, ensuring high standards of performance and professionalism., • Manage staff rotas, attendance, shift planning, and holiday requests., • Train and develop team members to maintain excellent service standards., • Ensure the restaurant maintains high standards of cleanliness, hygiene, and food safety., • Deliver exceptional customer service and handle guest feedback, complaints, and special requests professionally., • Manage reservations, large group bookings, private events, and special occasions., • Monitor sales, labour costs, stock levels, and wastage to support profitability., • Oversee cash handling, payment procedures, refunds, voids, and end-of-day reports., • Ensure all bills, payments, and table transactions are processed accurately, and that any mistakes or discrepancies are reported and resolved promptly., • Monitor stock levels and coordinate ordering with suppliers when required., • Ensure the team follows company policies, procedures, and operational standards., • Communicate effectively with the head chef and kitchen team to ensure smooth coordination between front of house and kitchen., • Maintain a positive working environment built on teamwork, accountability, and mutual respect., • Report operational issues and provide regular updates to senior management., • Help drive sales, encourage repeat business, and identify opportunities to improve the guest experience. Requirements and Qualifications • Previous experience in a restaurant management or assistant management role., • Strong leadership and team management skills., • Excellent communication and customer service skills., • Ability to manage a busy restaurant and remain calm under pressure., • Strong organisational skills, with the ability to prioritise tasks effectively., • Good understanding of restaurant operations, food safety, and hygiene standards., • Experience with restaurant reservation systems and EPOS/POS systems., • Good numerical skills and an understanding of sales, labour costs, and stock control., • Ability to handle customer complaints and staff issues professionally., • A proactive attitude, with strong problem-solving and decision-making skills., • Flexibility to work evenings, weekends, and bank holidays as required., • Fluent English and the right to work in the UK. Personal Qualities • Professional, reliable, and well organised., • Confident in leading by example., • Friendly and approachable, with a strong focus on customer satisfaction., • Responsible and accountable for decisions and actions., • A team player who can work collaboratively with kitchen staff and senior management., • Committed to maintaining high standards and continuously improving restaurant operations. What We Offer • Competitive salary, depending on experience., • Opportunity to work in a busy and dynamic restaurant environment., • A supportive team and opportunities for professional development. If you are passionate about hospitality, have strong leadership skills, and are committed to delivering excellent service, we would love to hear from you.
