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Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area.\nOn Offer:\n * An exciting opportunity to join a market‑leading freight forwarding and supply chain management specialist\n * 4 on 4 off day shift pattern, Working Hours - 7am – 7pm\n * Salary up to £40k, dependent on experience.\nMain Purpose of the Express / Time‑Critical Coordinator:\nReporting to the Express Manager, the express Time Critical Coordinator will be responsible for the co-ordination of shipments within the Express department and have responsibility for invoicing & profitability.\nDuties and Responsibilities of the Express / Time‑Critical Coordinator:\n * Day to Day responsibility for customer service delivery to Express Clients\n * Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management\n * Follow up and resolve all any operational issues / customer service concerns raised by the customer\n * Manage and maintain customer KPI expectations with regional depots\n * To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.\n * Research client operational history past and present, visit their website to gain knowledge of products and any developments\n * Contribute to ongoing operational development and cost saving measures\n * Keep up to date with Market trends, company products, services and news.\n * Establish, manage and maintain Internal and External Relationships.\n * Import and export jobs start to finish including clearance.\nTo Be Considered:\n * Proven air freight forwarding experience ideally with AOG or other time critical logistics operations\n * Experience with customs clearance\n * Excellent communication and organisational skills.\n * A mature and professional manner.\n * Confidence with a computer including excel, CRM database and BoxTop.\n * Enjoy working with customers and building relationships.\n * Must be able to work well within a target driven environment.\nFor more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry